Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Sheena
    Rating: 5 out of 5
    Review left on 12 Jul 2011

    Strange smell in the Bathroom

    I called WaterWorks for a strange smell in one of my unused bathrooms - I was really worried about mold or leaky pipes. Mike quickly clarified that this odour was from the non-use of the fixtures and idle water sitting in the drains. I also had some problems with the builder installed toilets which Mike gave me various options/quotes to deal with. Very courteous, friendly, and professional service.

    Answer from pro:

    Hi S in Markham Thank you very much for everything. It was my pleasure working for you. Should you need us in the future for any plumbing or drain issue please keep us in mind. Again thank you for everything. By the way thank you very much for the tea. Thank you from us here at WaterWork Plumbing and Drain Inc.

    Reply created 13 Jul 2011
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 11 Jul 2011

    Two leaking taps.

    I had two faulty taps that were fixed in June 2011. After the repair was done the hot water was no longer that hot in my bathroom shower. Michael came back at my convenience (which was a month later) and fixed it - so as of today I can get scalding hot water once again :) And both taps are perfect now! I thought the cost of the jobs were a bit pricey (very few parts, 1.5 hours work and a total bill of $716) but the follow up to the subsequent problem was great. I will definitely consider them for future work because of the amazing follow up.

    Answer from pro:

    Hi Orla Thank you very much letting us know you weren’t getting enough hot water. And I understand from your point of view that the service might be a little expensive however excellent service doesn’t really cost more but it pays more. And like a company like ours we stand behind everything we do so that you will never be left out in the cold. Thank you from all of us here at WaterWorks Plumbing and Drain

    Reply created 27 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jul 2011

    install dishwasher & facet

    our dishwasher broke down last week and we had very little hot water coming from our kitchen tap.My wife called in Water Works Plumbing and they showed up on time and fixed up everything and cleaned up.We now have the new Bosch dishwasher intalled and new faucet with plenty of hot water.Thanks guys,Paul in the Beaches

    Answer from pro:

    Thank you very much Paul in the beaches for sharing your review. We are glad we could help you with your hot water issue. And your new dishwasher and faucet look fantastic. And you dishwasher should last along time with out any problems. Your faucet should last 20 years or more. Thank you from us here at Waterworks Plumbing Inc.

    Reply created 12 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2011

    Plumbing on leaky faucet + toilet

    Great service, prompt and very friendly. Came in for a leaky faucet and leaking toilet. I was worried about the potentially high costs because of the strange set-up in my wash-room but with flat-rate pricing on each job and up front pricing guide, I got to review the various options for the work that was going to be done and make a cost-effective decision. Professional service- I highly recommend them!

    Answer from pro:

    Hi Melaine Thank you for giving your review. And also thank you for your business. We always give our clients several choices when possible for their plumbing and drain repairs. And everyone really appreciates that. We are glad we could come in and take care of your plumbing needs right on the spot. Thank you from WaterWorks Plumbing and Drain Inc

    Reply created 12 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2011

    install new shower faucet

    I'm glad this work is completed.Our 25 year old faucet could not be serviced and the cartridge was seized.So we were referred by a friend and we are very pleased with water works skills.Thank you from the Ash Family in North York.

    Answer from pro:

    Hi Archie. It was a real pleasure working for you and your wife. By the way thank you for the cold lemonade. Your installation worked out really well with your new faucet. Keep us in mind for any further plumbing issues or questions. And any referrals that you make on our behave to your friends and family are always appreciated. Michael Yuffa and team at The WaterWorks Plumbing and Drain Inc.

    Reply created 12 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2011

    Faulty Toilet

    I had a leak in the ceiling in the living room and called a couple of plumbing companies listed here and with higher ratings. I was met with the same indifference when I asked a question about the drywall that they would have to cut into, especially from one who said, "Er, Sir, we're a plumbing company, not a drywall company". Yes, it was true, but someone in my field who doesn't have to deal with ceilings or walls etc is just looking for information, WITHOUT the attitude. Anyhow. My experience with Waterworks was simple. I called, was met with a very polite person who scheduled my appointment and answered all my mundane questions. Mike showed up on time and did a thorough analysis and found the issue to be a faulty toilet. Mike gave me all the options ranging from fixing the existing toilet to installing a brand new one and I always got the impression that it was totally my call and not some heavy handed sales push. Mike takes great pride in his work and also on the customer experience and it comes across loud and clear. He went above and beyond also caulking areas in my other washroom just as a precaution only because he saw it and had a caulking gun handy. Not what you usually expect. I would recommend WaterWorks anytime and especially have Mike whose attention to detail was superb. Thanks!

    Answer from pro:

    WOW that is an awesome review. Thank you, Faisal for taking the time to share your thoughts and experience with the community. We look forward to being your plumbing and drain professionals in the future should you need us. Any referrals you make on our behave would be very much appreciated. Thank you from Michael and Staff at WaterWorks Plumbing and Drain Inc.

    Reply created 12 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2011

    Evaluate plumbing & drainage

    Knowledgeable, professional, and extremely helpful, Water Works is a company that I would recommend to anyone needing plumbing work done at their home. I called Water Works after another local company was extremely unprofessional and am really happy with the work they have done and their wonderful customer service. Mike showed up and did an in-depth assessment of our plumbing, gave us some options to choose from and solved our problems. I couldn't be more pleased. I will call Water Works if I have any plumbing needs in the future.

    Answer from pro:

    Hi Kristen Thank you very much Kristen for taking the time to write this review. We really appreciate your business and look forward to being there for you in the future should you need us. Michael Yuffa and staff waterwork plumbing inc.

    Reply created 12 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2011

    Installed faucets, replaced main line valve, replace 4 turn off/on valves inside and outside of house.

    Michael came out - he is polite and a professional. He completed a variety of jobs; installing faucets, replacing our main water valve and four other inside and outside shut off valves. Excellent work - very much a professional and worth the value. I have a great deal of confidence in Michael so much so that we have signed up for their service plan. I will definetely have Michael come out again for our next plumbing tasks which will include replacing the toilets and a tub. On time - Excellent Work. Thanks to Michael and his team. Kindest regards, Gord.

    Answer from pro:

    Hi Gord I really enjoyed meeting you and working for you and your family. And you can always count on us to be there for you should you need us. Thank you from all of us at WaterWorks Plumbing and Drain Inc.

    Reply created 12 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2011

    No Hot Water

    Waterworks Company was highly recommended by my next door neighbor. I also found the phone representative was very helpful and the plumber that was sent to my home was wonderful, I would suggest this company to others.

    Answer from pro:

    Hi S.White We are certainly glad you followed your neighboro’s advice and used us and I am sure you are as well. Do keep us in mind for future service you might need when you move to your new home. Thank you for using our services from us at WaterWorks.

    Reply created 4 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2011

    leaky Toilet and Faucet

    Discovered the leak in the faucet yesterday... Toilet was going for a while. Called at 8 in the morning and had an appt. for just after 5:00 that night from work.. Courtesy call came in just before Michael showed up. Personal knowledgeable and friendly. Even decided to get another valve when not convinced he liked the first one out of the box! Problem solved

    Answer from pro:

    Hi Enzo Thank you very much for using our services. As you can tell we are never satisfied until you are. We always make sure our work performs at 100%. We look forward to being your go to plumber in the future. Ps. Any recommendations or referrals are most appreciated.

    Reply created 4 Jul 2011
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