Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 May 2011

    Toilet Repair

    Used Water Works May 18, 2011, which I found on the Internet. We needed the company warehouse toilet replaced. Michael suggested it could be repair or he could replace the unit. I found the service Michael performed very professional and he was very present and responsive to our urgent repair needs. Good job Michael

    Answer from pro:

    Hi Dave, Thank you for the compliments. We really appreciate doing business with you. It would be our pleasure to be of service to you anytime you should need us. Thank you from all of us here at WaterWorks Plumbing Inc.

    Reply created 10 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2011

    Sump Pump Repair

    During the night our sump pump motor burned out causing some minor flooding in the basement. We found WaterWorks Plumbing online and immediately called. The operator ensured someone would call first thing in the moring to schedule an appointment. They were prompt at returning the call for an appointment and our technician arrived sooner than scheduled which was amazing. He was courteous and respectful, and replaced the sump pump in a timely fashsion. I would highly recommend this company and the service was very professional and efficient.

    Answer from pro:

    Hi Lisa, Thank you for the review. We are glad we could get there fast to get the sump pump changed without anymore flooding. Our philosophy is to be prompt and efficient and deliver a high quality professional service. Thank you from all of us here at WaterWorks Plumbing Inc

    Reply created 10 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2011

    Main water valve

    I`m so happy with the prompt response of Water Works when I called them and they sent the master plumber, Mike, who came right away and did a very good job changing our old leaking main water valve. I would highly recommend the company to my friends and relatives. Actually, they were not the first plumbing company I called for the job, I phoned Drain Works who advised me to call the city of Vaughan to shut off the water outside,, but when I called them back they told me they will send somebody the next day which means we will have to deal without water the whole night. I was so mad and decided to look for another company then I came across The Water Works. Thank you once again Mike for the job well done, I`m impressed!

    Answer from pro:

    Hi Florentina, Thank you for the kind words. Timeliness is important to us. Being without water is very inconvenient. Keep us in mind if you have anymore questions or concerns. Thank you from all of us at WaterWorks Plumbing Inc.

    Reply created 10 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2011

    Kitchen plumbing

    Kitchen plumbing leak fixed professionally and timely. I would definitely recommend Water Works Canada. Very pleasant expereince especially with the recommendation of reducing the grease build up by using an environmentally friendly product.

    Answer from pro:

    Hi Shafraz, Thank you for the review. We are happy that we could recommend an environmentally friendly product to help with grease build up. It is nice to know our clients care about the future of our planet and that we are not dumping toxic chemicals into Lake Ontario. Thank you from all of us here at WaterWorks Plumbing Inc

    Reply created 10 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 May 2011

    Drain and Toilet

    I had a toilet that started leaking and a drain that was emitting foul odours and looked like it would back-up. Michael from The Water Works was dispatched very quickly. He did all the work necessary within a few hours. He wore booties in the house and cleaned up after the work was done. He also left me with valuable information regarding future problems should they arise. I would highly recommend this company to anyone looking for great serve and workmanship.

    Answer from pro:

    Hi Lillian, It is very rewarding to read your review to see how satisfied you are with our service. We are glad we could get to you quickly to keep your drain from backing up. Thank you from all of us here at WaterWorks Plumbing Inc.

    Reply created 10 Jun 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 May 2011

    Sump Pump

    We had a cast iron new sump pump installed in the basement. Mike was professional and polite with a good plumbing knowledge. He wore covers on his shoes when walking through the house, and he was helpful to assist with ideas for the plumbing of an upcoming bathroom renovation. I would not hesitate to call back Mike for future jobs. Thank you!

    Answer from pro:

    Hi Anna, Thank you, for taking the time to share your experience with the community. We pride ourselves on our professionalism and our knowledge of our industry. We do look forward to being your plumbing and drain service in the future. Thank you from all of us at WaterWorks Plumbing Inc

    Reply created 18 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 May 2011

    Plumbing Services

    Excellent Service. Called yesterday - they showed up on time and were absolutely great! Would definitely use these folks again. Suggested a number of alternatives and were helpful in assisting me to choose the right one.

    Answer from pro:

    Hi Jim, Thank you for the kind review. Being prompt and on time is very important to us because we respect and value your time. We look forward to being your plumbing and drain needs in the future Thank you from all of us here at WaterWorks Inc.

    Reply created 18 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2011

    Toilet repair

    Michael is very friendly and great at what he does! He took a quick look at my toilet and knew right away what he needed to fix. He also told me that the repair would take at least 1 hour but fortunately he fixed it a lot faster than the expected time. It was also very convenient that he had all the right parts for the repair since I know nothing about purchasing the right parts! The toilet is the only toilet in our apartment so I was very grateful that Michael arrived within an hour of calling the company. Overall, excellent service!

    Answer from pro:

    Hi Anna, Thank you for the fantastic review. We are glad you mentioned how prompt and efficient we are. It was a pleasure to come out and look after you quickly. We understand the value of keeping all the necessary equipment on our trucks so that we can service your needs in a timely fashion. We know how very busy everyone is today and that’s why we respond and service your needs expeditiously. We look forward to being there for you in the future. Thank you from all of us here at WaterWorks Plumbing Inc.

    Reply created 18 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2011

    Kitchen Sink Clog

    After 3 attempts to control the problem ourselves with various Drano products & my husband snaking the drain, we still had a serious clog. We called Water Works due to the prior reviews. Michael came out promptly, actually he was 10 minutes early, but the office had called before to let me know when he should arrive & even had provided me with his name so I knew who to expect at the door. Really important since I was home with baby & could plan around the call. He was fast, efficient service & cleaned up after himself. He was knowledgeable & even spoke to my husband on the phone & explained the work he was doing & the quote he had provided me with . Would recommend this company for sure.

    Answer from pro:

    Hi Rochelle Thank you for the review. Its very rewarding to read how pleased you are with our high level of professionalism. We are glad you mention all the great points of our service ie: promptness cleanliness and doing exactly what needs to be done. It is always nice to know who to expect at the door. It was our pleasure to make sure the work area was clean when we left. Thank you from all of us here at WaterWorks Plumbing Inc.

    Reply created 18 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2011

    Plumbing Repairs

    Mike was knowledgeable and diagnosed problems immediately. He solved all the problems quickly and skillfully. He was very helpful in indicating the source of the leaks and how to deal with the sprinkler system contractor.

    Answer from pro:

    Hi Rodney, We appreciate your review and thank you for taking the time to share this experience. It is satisfying to know that you were so happy with us. We do look forward to servicing your drain or plumbing needs should you need us. You can count on us to be there for you. Thank you from all of us here at WaterWorks Plumbing Inc.

    Reply created 18 May 2011
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