Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Mar 2011

    Bathroom faucet replacement

    Waterworks always does a great job when I call them. George, who did the repairs this time, was pleasant, friendly, informative and informed, went over the available options, was patient and polite and answered all my questions. Dealing with the folks at Waterworks has always been a pleasant experience. I would recommend them for your plumbing needs if you want the job done well and right.

    Answer from pro:

    Hi Eryn~ Thank you for the glowing review. It is really nice to hear when we have all done our jobs correctly. We only hire certified plumbers who are knowledgeable and experienced, so you are given the best choices possible. Thank you from all of us at WaterWorks Plumbing

    Reply created 30 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Mar 2011

    Spout Replacement

    My super dropped off a letter yesterday saying there is a leak in my spout this morning i looked for a plumber. I first tried my uncle a plumber but he didn't pick up his phone after calling 3 times i gave up so i gave Water Works a call at around 8. It's now 10 same day and hes finished. Love these guys.

    Answer from pro:

    Hi Marcus, Thank you for the nice review. We are glad we could get there and get the problem fixed fast. We look forward to being your plumbing and drain service in the future. Thank you from all of us at WaterWorks Plumbing

    Reply created 28 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Mar 2011

    sump pump repair

    The final check valve put Michael Yuffa put in is super quiet and has completely resolved the issue. The timeliness and quality of the service was excellent - thanks very much

    Answer from pro:

    Hi George, Thank you for a wonderful review. Also thank you for taking the time to share your experience with the community. We are glad we could be of excellent service. Thank you from all of us at Waterworks Plumbing and Drain.

    Reply created 28 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2011

    Clogged Tub Drain

    Water Works Plumbing was courteous. They responded quickly with an appointment and arrived when they said they would. They were up front with their estimate and efficient. I would highly recommend them.

    Answer from pro:

    Hi Margaret, Thank you for your review here on homestars. Timeliness and respect of your time is very important to us. That’s why we arrive when we say we will and complete the job without the many excuse that others may use. We look forward to being your plumbing and drain service in the future. Thank you from all of us at WaterWorks Plumbing and Drain

    Reply created 28 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2011

    Bathtub leak

    I was very impressed with Water Works from the moment I watched the video online, to meeting Michael when he showed up to fix a leak in the master bathtub. He worked diligently on a tough job and he was unstoppable until it was 100% fixed. I will not hesitate to hire Michael for any future plumbing needs, in fact, I already did! He made a recommendation to me after he worked on another client's home to first see if their new system worked before he suggested it for my home. Both he and Stephanie in the office are courteous, professional, helpful and will go out of their way to ensure a good experience. Go with Michael, he is experienced, knows what he is doing and cares about fixing your problem.

    Answer from pro:

    Hi Karen~ Thank you Karen. It was pleasure to read such a wonderful review. We pride ourselves on making sure that the job is done correctly the first time. We work hard at being professional courteous and helpful. It is nice to hear that you were pleased with our service, from initial phone call into the office, to the completion of the project. Thank you from all of us here at WaterWorks Plumbing.

    Reply created 28 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2011

    Clean main line

    Michael was very helpful, fast, knowledgeable generally very nice. Our old home often raises some very expensive problems which we were afraid of when our basement drain started overflowing last week. We were concerned for a number of reasons not to mention a large tree in our front yard, a downfall of rain lately and an over active sump pump of late. Michael came by the day we called and was able to clean out our main pipe without much issue. Waterworks also has this wonderful pricing book that lists all the prices of their products and services. So it is fair, there is no "tweaking" the prices based on the customers location or car (which we've seen and heard of previously). Overall we are very happy with the results and would definitely recommend them and will be using their services in the future.

    Answer from pro:

    Hi Rebecca~ Thank you for the fantastic review. We are glad we could ease your mind about some of the issues you where having with your older home. With set prices there are no surprises. You know what you are paying for. We look forward to being your Plumbing and Drain service in the future. Thank you from all of us at WaterWorks Plumbing

    Reply created 30 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Mar 2011

    Plumbing

    March 10 we had water flooding our laundry room in the basement. George from Water Works arrived and replaced our failing, cracked, sewer ejector pump. March 13 more flooding..???? Called Water Works and Michael arrived within the 90 minutes and adjusted the installation at no extra charge. Michael not only completed the job with expertise he gave us advice on long term solutions to our outdated plumbing system and infirmation on the importance of monitoring fire, carbon dioxide, and high water levels on our house alarm. What a surprise when I visited the web site and found out that Michael was the owner of The Water Works.

    Answer from pro:

    Hi Lori Fairburn, Thank you for your wonderful review. WaterWorks is committed to our work and seeing it through. We are proud to gone above and beyond to make sure your home is safe all year long. Thank you from all of us at WaterWorks Plumping Inc.

    Reply created 14 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Mar 2011

    Kitchen Drain Clog

    A few months ago, our drain was clogged and it seemed like it might be a dreaded tree root. We called Water Works and they had George come by the very next day! He diagnosed the problem and found that a whole lot of debris had filled up the pipe leading up to our kitchen sink, and even pulled out a previous tenant's butter knife! He was in and out in a couple of hours, and solved the problem quickly, efficiently and cost-effectively. I wouldn't hesitate to call these folks again.

    Answer from pro:

    Hi Jessie in Toronto Thank you for sharing your thoughts. And oh yes thank you for your business we really appreciate that. Thank you from all of us at WaterWorks.

    Reply created 4 Mar 2011
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 16 Feb 2011

    Minor repairs

    We hired Waterworks for some minor repairs, i.e. a sink that did not have water and a corroded valve. The first negative impression we had, was when they told us on the phone they charge $49.00 for a quote. We should have listened to our feeling... Although their plumber was nice and friendly and did a satisfying job, we felt ripped off. The parts surely did not cost more than $100 and the plumber was done within 1 hour. For this, they charged us $700! We will certainly not deal with them anymore and can't recommend them to anyone. If a company does not give you a free quote, they surely have a good reason... Update: Since Waterworks tried to question my credibility and have my review removed, I feel the need to be more precise. The cost for the parts were: 1 Aerator: $4.99 at Home Depot, 1 Ball Valve: $20.49 at Home Depot. There was only one worker (George) in our house and he was here 1 hour and 15 minutes. The "up front quote" actually happened at the spot, i.e. in our house after part of the work was done. For this, you charged $629.67 before tax. Although I appreciate your offer to "do something for me in the future" if I change my review, I do think other customers should be able to judge for themselves if this is a fair price and good practice.

    Answer from pro:

    Dear Columbo in Oakwood Thank you for your review. We do appreciate all reviews that we receive. Sorry you feel this way. We did give you an up front quote on how much it would cost from our price book and there was no surprises. At which time you approved. We were there for 2 hours. We arrived on time, with a fully loaded truck to get the work done right away. Just to let you know our prices are in line with the rest of our peers. The job actually only cost $629 plus tax. Would you have felt better if we were the type of company that would send out an unlicensed apprentice or handyman type that would have taken all day to do the job or even likely having a poor quality repair, probable not? And perhaps not show up for a day or two? Instead we sent out a certified plumber who is very skilled professional. The choice of your low score seems more to do with getting back at us because of buyer remorse. Your lifetime labour warranty stands and it would be our pleasure to be of service to you anytime in the future. Thank you from all of us at WaterWorks.

    Reply created 11 Mar 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2011

    Faucets and Filtration system

    It started with a leaking faucet in our shower.It was a thermostatic type and he sourced the needed parts.We also decided to put in on their reverse osmosis watewr filter systems.I think the water is wonderful and tastes like water should.I could definitely see ,smell and taste a huge difference from the old tap water.Im glad Im I found Water works and we signed up for their Protection Plan=Peace of mind. Helene in Port Credit

    Answer from pro:

    Hi Helene, Thank you for the review here on HomeStars. We appreciate your business and giving us the opportunity to take care for your plumbing needs. We look forward to being your plumbing and drain service provider of choice. Thank you from all of at WaterWorks

    Reply created 28 Feb 2011
Get in touch