Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Sep 2010

    Replace 3 toilet shut-off valves and 1 shut-off valve for outside tap

    From the minute George put on his booties, the service was professional, courteous and timely. He was able to quickly assess our needs, recommend the appropriate parts and complete the work in a timely fashion. He cleaned up afterwards and also gave us helpful suggestions and quotes on future jobs that we are considering. Overall, we were pleased with the service and would recommend George and WaterWorks to friends. Also thanks to Jean in the office for squeezing us in on the holiday Monday and being so pleasant on the phone.

    Answer from pro:

    Hi Vincent; Thank you for the review. Thanks for pointing out all of the details about our service that we are friendly, clean, show up on time and technically competent and the trucks are fully stocked ready to do the work on the spot. Thank you in advance for any referrals that you do for your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 8 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Sep 2010

    replace toilet gasket and flapper

    George did an excellent job diagnosing the problems on two toilets and then fixing both. He was knowledgeable, clear in the options, and the work was done very promptly. I was very impressed with the quality of his work and his overall approach. The fixed price for the gasket replacement seemed high given the amount of time involved, but the price was not set by George. George is a top-notch plumber and I was very pleased with his work. John Turchin

    Answer from pro:

    Hi John; Thank you very much for this review and your acknowledement of the quality work that we do.Please keep Waterworks in mind as your plumbing and drain service provider. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 17 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2010

    replace hose bib in garage

    A truly professional and reliable service. From the time you call to book an appointment to the time the job is done you feel like you're in good hands. They arrived on time (with a friendly reminder call that came an hour ahead of time - just as promised), and the guys were great. Really know their stuff too. Will call again. Thank you.

    Answer from pro:

    Hi Chris and Tracey; Thank you for your review. It was a pleasure working with you on your plumbing job. Please call us for any future plumbing issues that you may have. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 8 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2010

    toilet and valve install

    Recently purchased home had problems with toilet. Called Waterworks and was greeted by very friendly Jean to set up an appointment at my convenience the next day. Michael arrived on time and was extremely professional and friendly while rapidly diagnosing the problem and presenting options for resolving it. Was able to do a complete toilet reinstall right then and there and was also happy to answer my many questions about the process (i am a curious new homeowner). Problem was solved right away and we are very pleased.

    Answer from pro:

    Hi Pat; Thanks for the excellent review. It's always a pleasure educationg and enlightening our clients. Please keep Waterworks in mind as your plumbing and drain service provider. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 8 Sep 2010
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 2 Sep 2010

    Water leak in first floor ceiling

    Discovered a leak in my first floor great room which is directly below my laundry. Called Waterworks and was greeted with an enthusiastic and quite helpful Jean on the other end of the line. She booked me in for an appointment the following a.m. and said she would try and get me something earlier, she did and Michael who was just a pleasure arrived later that afternoon. He was quite thorough and explained everything in detail, brought my anxiety level down considerably. The next day the team of George and Ray arrived and within a short while figured out the problem and advised me and explained not only what they were going to do but how it happened. They completed their work within a couple of hours and cleaned up their work to my satisfaction, all while my baby took his nap just steps from their work area and remained napping. The price they charges was actually a bit less than I had thought which shows integrity and professionalism. I have been using my laundry facilities from the moment they left and have yet to see any further leaks. I would recommend them to friends and family and would definitely use them again. From Jean to Michael to George and Ray they have all been just a pleasure to work with and Jean called to follow up and ensure everything to my liking. It is very nice to work with the team of professionals at Waterworks. And George is really funny.

    Answer from pro:

    Hi Raquel; Thank you calling Waterworks and inviting us into your home. We are so glad that we were able to fix your plumbing problem. We are happy that you are happy with us. Thank you for any referrals that you make on our behalf. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 2 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Aug 2010

    leaking water radiator

    Service is excellent! I contacted Water Works Plumbing to fix a leaking radiator. Telephone reception was prompt, courteous, and efficient. Jean, the receptionist, made it easy to schedule an appointment. The plumber, Mr. Michael Yuffa, was on time, polite, friendly, tidy, efficient, and HONEST- he fixed my radiator with no difficulty and inspected & vented all but one of my radiators. I did not have a key to vent one small radiator in my home- after I completely paid for the service, he promised to return at another date to vent it with the key. I was uncertain as to whether he was sincere about completing the job. Not only did he return to vent that small radiator, he gave me the key at no additional cost! He was also patient, courteous, and informative when answering all of my questions.

    Answer from pro:

    Hi Sheila; You know when you deal with Waterworks we stand behind our work and our WORD. It was really a pleasure working for you and your family and do not hesitate to call on us if you have any questions. We will always be there when you need us. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 1 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Aug 2010

    Sewer Backup

    What I thought was mud, backing into the basement from a heavy rain, turned out to be... something else. This was our second time using the company, and we have no regrets becoming members of their Platinum Plus program. They have two rates- one for non-members, and one for members. The rates are listed in a book, so you know you're not getting scammed. Michael showed up (way faster than I had expected) and attacked the clog, head-on. He told us how to follow up, and make sure it doesn't happen again. For a job like this one, you want to be able to trust your plumber. Water Works is 2 for 2 in our books.

    Answer from pro:

    Hi John; You know we treat people the way we want to be treated as well. We subscibe to the philosophy of The Golden Rule. This means excellent service and value each and every time that we come to your home. Thank you for your continued loyalty. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 1 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Aug 2010

    Low hot water presure problem

    I had not used The WaterWorks Plumbing before , we had a low hot water presure problem in our kitchen. I called them from an ad on internet, the dispatcher was efficient, and told me she would have a worker at our home next day morning.Michael showed up in time. Polite, helpful,proffesional. He gave me a price, I agreed, he started work and it was done in one hour. I would highly recommend this company to anyone needing plumbing works.

    Answer from pro:

    Hi Alexander; Thank you very much for sharing your review. It was also a pleasure meeting and working for you. I am so glad that we were able to fix your mystery low water pressure problem. We always love good problem loving challenges. Thank you for bringing that one to us. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 1 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Aug 2010

    Potfiller and Washer Hook-up

    I contaced Waterworks plumbing after reading the reviews on Homestars. Jean was wonderful and set-up an appointment according to my schedule. Everything was going well, until we had a leak with the Potfiller. The builder (drywaller inserted a screw into the water line but did not test it). George stayed until the builder corrected the issue and made sure that everything was working prior to his departure. I cannot say enough kind words about Waterworks. They are neat (clean), detailed and treat your home like their own. This is hard to find in the trade world. Thank you very much.

    Answer from pro:

    Hi Troy; These are awesome compliments and they really make us feel GREAT. Thank you so much for calling us out and we appreciate you allowing us to come into your home and taking care of all of your plumbing needs. We will always be here when you need us. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 1 Sep 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2010

    clogged toilet

    I would like to thank George and Jean for exceptional service. They where very friendly and down to earth while very eager to help solve my problem with my toilet.

    Answer from pro:

    Hi Karen; Thank you for depending on Waterworks. We appreciate your review and patronage. Please keep Waterworks as your plumbing and drain company of choice. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 30 Aug 2010
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