Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Aug 2010

    Toilet Repair

    Water Works is awesome! In less than 24 hours after calling Water Works, I had George at our door ready to help. He accessed the situation and had our toilet fixed in half an hour and at very fair cost. I also had a great interaction with Gene, over the phone, who took down my info and made my appointment. Great overall experience. I knew exactly when to expect George and Gene even followed up to make sure all went well. Thanks Water Works!

    Answer from pro:

    Hi Mike; Wow! Thanks for your great review and giving us yur plumbing job.We strive to be the best customer service experience. Thank you in advance for any referrals to your family and friends and please keep us in mind for any future plumbing issues. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 19 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Aug 2010

    Removal of old toilet and putting in a new toilet. I purchased my own toilet and called Water Works to come and install it. They were very punctual, clean, friendly and informative. I am very happy with the service and the results.

    Impressive, that is a word I can use to describe the job that was completed at my house today. The removal of a very old toilet and the installation of a toilet, that I purchased, was very well done. They arrived on time and completed the job neatly. They were very curtious regarding walking around the house and ensuring no water was dripped around the house or in the bathroom. I would recommend them to complete other plumbing jobs for sure.

    Answer from pro:

    Hi Lisa; I am happy that we were able to impress you as we try with all of our clients, to do just that.We always try to keep the stated appointment time as well as respecting the client's home. Please keep Waterworks in mind as your future plumbing and drain service provider. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 19 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2010

    leaking bathroom faucet

    I called The water works plumbing and they rushed someone over right away. George was fantastic friendly and diagnosed the problem quickly. He was fast efficent and did a great job.

    Answer from pro:

    Hi Mark; Thanks for the review. We like to maintain a friendly and efficient customer service experience. Please consider Waterworks as your plumbing and drain provider for any future issues. Thanks from all of us at Waterworks Plumbing and Drain

    Reply created 17 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Aug 2010

    sewage pump replacement

    The sewage pupm in the basement gave-up on saturday night,so one of the toilets got pluged.I called The Waterworks and in less than hour technician was on site.In half an hour problem was solved.Great service and very professional(not to mention very friendly and funny). Thank You Guys, You made my day

    Answer from pro:

    Hi Marek. Thank you for giving us your business. We appreciate the time spent writing this review. Please do not hesitate to call us again for any future plumbing or drain issues. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 17 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Aug 2010

    Bathroom

    My toilet was leaking water, and the "do-it-yourself" solution was not working out. I called Waterworks, and Jean set up an appointment for me within days. I was very happy with their efficient service. When George arrived, he was courteous and polite, and assessed the problems quickly. I am very happy with his work, and would definitely call them again for future issues.

    Answer from pro:

    Hi Winnie; Thank you for your review.We always try to accomodate the client's appointment time request. So glad that we were able to provide the efficient service that we strive for. Please do not hesitate to call us again if any plumbing issues arise. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 16 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Aug 2010

    water softener installation; sink repair

    The service was exactly what was promised -- on time, with a phone call prior to the plumber's arrival. George was very professional, explained everything and did a great job. I think he left the basement cleaner than he found it! I'd use this company again without hesitation.

    Answer from pro:

    Hi Linda; We appreciate you giving us the plumbing job and also for your kind review on Homestars. We set times for appointments and keep the client informed of the tech's arrival as well as what work is to be done. Please keep Waterworks your choice for plumbing and drain issues for the future. Thank you from all of us at Waterworks Plumbing and Drain.

    Reply created 16 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2010

    Kitchen Sink

    My kitchen sink drain was clogged, finally got the water to drain so tried to snake it. Well, the pipes were so old (or I am just that strong.. haha) that the snake went right through the pipe. Michael was on time and explained to me the issues, the options, the cost. He explained things very well as I have NO plumbing experience. The work was done fast and I even enjoyed chit chatting with Michael. I also liked the courtesy phone call before hand to tell me that they were on their way, nice touch.

    Answer from pro:

    Hi Vanessa; Thank you for the plumbing job and for you taking the time to write this review. We like to keep the client informed when the plumber is in transit to make sure they are home upon his arrival; as well as giving the cost up front. Please consider Waterworks your plumbing and drain service provider and thank you for any referrals that you do for your family and friends. Thank you from all of us Waterworks Plumbing and Drain

    Reply created 12 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2010

    Repaired dropped kitchen sink and hooked up the pipe underneath.

    I awoke this morning with my kitchen sink hanging and water everywhere due to the pipe breaking. I called and spoke to Jean who thank god has a sense of humor and she promptly sent over George. I never received George's calls as my cell phone ringer was shut off! Jean had him return and there was no comments. George made sure everything worked and explained to me what options I had. I would not hesitate to recommend them for your plumbing needs. More companies should have this kind of service.

    Answer from pro:

    Hi Jackie; We would like to thank you for the work that you gave us. as we often get called out to repair an error made by a contractor. Thank you in advance for any referrals that you give us and congratulations on your new home. Thanks from all of us at Waterworks Plumning and Drain

    Reply created 11 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2010

    Install dishwasher

    Jean said they would be here between 11-1 and I believe they were in fact EARLY! I'm writing this at 12:20pm and George was finished about 20 minutes to 1/2 hour ago. Nice to not have to wait around all day!!! George was quick, courteous and efficient. He explained what he had to do, the costs involved and did just that! Even wore booties although I told him it was okay not to. I will be calling them again with any other plumbing needs.

    Answer from pro:

    Hi Deb; Thank you for your review. We are pleased to have been able to do your plumbing job. We always give the job particulars and the cost before starting so the client is not blind sided. Thanks for keeping Waterworks in mind for any future plumbing needs. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 9 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2010

    Replace Faucet

    Today George from the Water Works replaced a faucet in my kitchen and it was complicated because the faucet I purchased leaked. He replaced parts until it was working perfectly. I was very pleased with the work, the price and his professionalism.

    Answer from pro:

    Hi Lyn; Thank you for your review. We are competitive with our prices and want our client to have a good service experience. Please keep Waterworks in mind for your plumbing and drain company of choice for any future plumbing issues. Thank you from all of us at Waterworks Plumbing and Drain.

    Reply created 9 Aug 2010
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