Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2010

    2 new toilets, 4 new bathroom faucets and main water valve

    George and Michael installed 2 new toilets, 4 new bathroom faucets and a main water valve. They were available to do the job within short notice and were prompt, efficient and clean. The job was completed to my satisfaction. Michael aims to please and will return to rectify any problems promptly.

    Answer from pro:

    Hi Narin; Thank you very much for your review and we appreciate your business. We hope that Waterworks will be your lifelong plumbing and drain service provider. Congratulations on your new home! Thank you from all of us at waterworks Plumbing and Drain

    Reply created 6 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2010

    dishwasher removed and new one installed also new toilet installed

    I had called a place to have my dishwasher installed, I had to call 3 times only to hear can I come tomorrow. I told him NO! I decided to google dishwasher installation and got a list to choose from. I saw the ad for Water Works and decided to take a chance. I called thinking I won't get an appointment for the next day but Jean assured me not only could I get an appointment but the plumber will also show up :) George arrived and advised me of the price. I agreed and thought while I have him here I need a new toilet upstairs so I asked what would cost to replace. Much to my delight the cost was for installation and the unit. The part that made my day was George had a couple of units in his truck to choose from and he could do it now. OK now this is customer service. In two hours George had removed and replaced a toilet and that's not all he removed and replaced the dishwasher. The areas that he worked in were spotless, you wouldn't even know work had been done. I highly recommend this company and will pass on their information to others in my condo. TWO THUMBS UP!!!

    Answer from pro:

    Hi Laura; Thank you for your time in writing these kind words on Homestars.We try to book appointments around the client's schedule and advise them of the technician's arrival. We also come with a fully loaded truck to save time in running to the suppliers.I am glad that you had a great customer service experience and giving us your business. Thank you in advance for any future referrals to your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 6 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2010

    Throne repair

    My son in law who by the way is not a plumber but did his best to repair my toilet but to no avail,and still leaked. I found Water works in the Yellow Pages and had a great experience.They fixed my toilet better than new.I think I will adopt Michael as a son and have a in house plumber!! Thanks Waterworks., Shirley in Oakville

    Answer from pro:

    Hi Shirley; Thank you for taking the time to write this review. Michael has had a few offers for adoption by folks who want an in home plumber. We are happy that this plumbing experience was great and welcome any future referrals from your family or friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 4 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2010

    Kitchen Sink Drain repair

    We have been in our house for 6 years and the drains were never hooked up properly by the builder. As a result, our kitchen drains were leaking badly. I called Waterworks the day it happened and Michael was in in a few hours. They kept informing me when they will be here, were on time, quoted us on the spot and proceeded to do an excellent job! Thanks!

    Answer from pro:

    Hi Umara; Thank you for sharing this review on Homestars and calling us out to your home to repair this leak. We often repair work that has been shoddily done by others. Thank you for any future referrals for you, your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 4 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2010

    repair main water meter in house

    We had the main meter i the house brake. We had our water shut off at 11 a.m and service was done by 2:30, We are very happy with the service. would use them again

    Answer from pro:

    Hi Sabina; Thank you for your kind words on this review. We try to keep all of our clients happy with our service calls and are very appreciative of any future plumbing issues and referrals. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 4 Aug 2010
  • Review from Christine
    Rating: 4 out of 5
    Review left on 2 Aug 2010

    Reattached a loose kitchen sink.

    Update: WaterWorks came back and made it right. I was quite pleased with the solution the plumber, Michael came up with. To top it off, we was very pleasant. I still feel that this whole situation could have been avoided but I'm still happy that it all worked out.... .............................................................................................................................. I was quoted $1400 to reattach an undermount sink. This repair was not in their price list and this was the charge to install a new sink. I paid $800 only after some serious discussion about their crazy pricing structure. What's worse is they offered me $20 off for a positive review on HomeStars. I did not take it. I called this company because of their high rating...which it seems may be inflated. Finally it was the messiest caulking job I have ever seen. It took be two days to clean my sink and counter. They get no stars from me.

    Answer from pro:

    Hi Christine; Thank you very much for your review and your business.Gee, I thought we would have at least deserved a 9 given the fact that we were faced with a challenge of shoddy builders workmanship. This builder decided to glue a sink as an afterthought which is totally wrong so we were left with the challege of cleaning up their mess. I am glad that you decided to share with the community that we were truly concerned about doing a perfect job. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 12 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2010

    Lavatory Faucet replacement

    George was my technician on July 31st 2010. He was knowledgeable and professional and did a great job. Jean coordinated the appointment for me and changed the time when we were unable to connect earlier in the day. Overall my experience was fantastic, however the only disappointment for me was the price of the replacement. I was provided the numbers in advance so I cannot complain that I was blindsided, I just feel that the charge for the repairs is quite high. What it boils down to is if you need an emergency repair you have to pay the premium. If you don't then use your local contractor and purchase the parts yourself and you should be able to halve your repair cost(s).

    Answer from pro:

    Hi Ignacio; Thank you for calling us out and giving us your review. Your local contractor may not want to come out on a Saturday and we do not charge a premium. Our prices are very much in line with our competitors. Your local contractor probably does not carry product on his truck and will waste your day looking for parts. You really get what you pay for.A high quality service does not cost more -it pays more. A lot of our business does stem from shoddy contractors as we go in and fix up their work.We hope that we shed some light on the situation. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 3 Aug 2010
  • Review from Osman Mursal
    Rating: 5 out of 5
    Review left on 30 Jul 2010

    Replacing laundry faucet

    I really appreciated George's work. He was attentive and carried out the work so professionally. George diagnosed the problem of running water endlessly in the laundry sink and quickly identified the solution. Great job George and many thanks to you!

    Answer from pro:

    Hi Osman; Thank you for your review on Homestars and having us do your plumbing work. Thank you in advance for any referrals for your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 30 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2010

    Plugged shower

    We were moving and found out the master bedroom shower was plugged. We needed someone professional to solve the issue. We had have a free lancer one month ago and the problem was fixed for only two weeks and then got back. Yes, I am very satisfied with the service!. Get a professional!. Humberto Nicolay

    Answer from pro:

    Hi Humberto; We are happy that you found the time to write this review at this busy time in your schedule. Getting the job done by professionals the first time is the way to go.Please consider Waterworks as your plumbing and drain provider for any future plumbing issues and thank you in advance for any referrals. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 30 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2010

    repair toilet and faucet

    We have had Michael come in for other repairs and he has always been very helpful, polite, friendly and efficient. He made time in his busy schedule to fit us in early today so our problem would be resolved. He is also priced very fairly. Thank you again Michael, we will call again.

    Answer from pro:

    Hi Wanda; Thank you for taking the time from your busy schedule to write this review. We appreciate that you called us again to help and deal with your plumbing issues. Thank you in advance for any referrals for your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 29 Jul 2010
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