Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jul 2010

    Replacement toilet in master bathroomm

    Just wanted to let you know that I was very impressed with the service I received today from your company. I had a toilet that was not functioning properly and needed to be replaced. George came to our house and investigated the problem and advised that the toilet would need to be replaced due to hard water buildup. He mentioned some other short term fixes also. I chose to have the toilet replaced, which only took George about an hour to replace. Even though George did not show up until 745pm after I was told at 430pm that someone would be there in an hour (traffic on the 401 is not fun anytime, but rush is the worst) I am still impressed with your service and that I called at 430pm and the toilet was replaced by 845pm the same day is exceptional!!!! Thank you Chris Power

    Answer from pro:

    Hi Chris; Thank you for taking the time to write this review on Homestars. We always try to make the stated time on all appointments but at times traffic is heavier than others. We appreciate being able to work for you. Please keep us in mind for any future plumbing jobs that we may help you with. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 19 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jul 2010

    Kitchen sink repair

    Please add my name to the list of Waterworks fans. They showed up when they said they would (with a phone call to advise they were on the way), explained the problem in terms I understood, explained my options, listened to & answered my questions, and performed the work in a very professional manner. If another plumbing problem occurs, I won't hesitate to call Waterworks. Murray

    Answer from pro:

    Hi Murray; Thank you for your kind words and great review. Very pleased that we were able to help you with your plumbing problem. Thank you in advance for any future referrals from you. Thanks from all of us at Waterworks Plumbing and Drain

    Reply created 19 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2010

    install toilets dishwasher, etc...

    my wife has been on my back to get all this work done, and with the great help that Mike provided we were able to get all done quickly and the clean up was worth every penny...Mike took it all away with no mess left behind! Ron ron@add-impact.com if you need any promotional material like pens, shirts,hats,etc...anything you could ever imagine your logo on, just call! www@add-impact.com

    Answer from pro:

    Hi Ron; It was nice speaking with you on the phone. Thank you for calling us out. Please keep us in mind for any future plumbing work for you, your family and friends. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 14 Jul 2010
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 13 Jul 2010

    unplug a drain

    A plugged drain in the kitchen caused a leak in the basement. George –from Water works- fixed the problem quickly and efficiently. However, he charged me $337 for unplugging the drain. The job was professionally done.

    Answer from pro:

    Hi Carolina; Thank you for calling us out again. As you know we have been serving you and your organization for over 10 years and we do appreciate that. But given the nature of our relationship we would have thought you would have given us a 9 or a 10.However, that's ok. After being in business for 15 years we carefully crunch our numbers and we determine our selling price.Many companies have come and gone because they do not know how to quickly and efficiently run ther business.We do.Given that, this is a testament that we will be around for many years to come, which provides security to our customers for warranty in the future. Thank you again from all of us at Waterworks Plumbing and Drain

    Reply created 14 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2010

    Plumbing projects

    They came on time. Installed new sink and faucets in one bathroom. New faucets in kitchen and new vanity and faucets in powder room. Pleasant, clean, efficient,good workmanship. Discussed any problem areas and fixed as needed. Will have them back again.

    Answer from pro:

    Hi Jan; As you can see,we do what we say that we are going to do. We arrive on time, prepared to do the work on the spot and not waste anyone's precious time. It was a pleasure working for you and we hope you enjoy your new plumbing fixtures. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 13 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2010

    toilet replacement

    I'd been putting off having my poorly flushing toilet looked at for three years, because I dreaded finding out that it would be a huge, expensive job. But I finally made the call, and it turned out to not be so scary after all. Michael was fast, reassuring, and when the job turned out to be bigger than anticipated, he gave me an expensive long-term solution and a cheaper short-term solution. We talked over the pros and cons to both, with no pressure to choose either way. I'm planning a bathroom renovation in the future, and I'll definitely be calling The Water Works for that when the time comes.

    Answer from pro:

    Hi Julie; It was really nice to meet you yesterday and we are glad that we were able to solve your plumbing issue. We look forward to serving you in the future. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 9 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jul 2010

    Shower Faucet Repair

    George did a great job in looking at our potential plumbing problems, explaining the issues and the choices for work, fixing the shower faucet which didn't have any hot water, and in explaining the bill. Would go with the company again.

    Answer from pro:

    Hi Rachel; Thank you for your great review.We really appreciate your business and the time you took to share this with everyone on Homestars. We look forward to being of service to you, your family and friends in the future. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 9 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jul 2010

    Leaking toiler

    We had a leaking toilet and puddles were collecting on the bathroom floor. George did a professional job of rebuilding a valve in the flush and I am happy with the work.

    Answer from pro:

    We appreciate your review. It’s good to receive such positive feedback from a customer. We are pleased you were satisfied with our service. Thank you in advance for any referral you make on our behalf. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 8 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2010

    Dishwasher installation

    Prompt service, Installation was done quickly with great attention to detail. Work area was kept very clean and all garbage was disposed of by the technician.Very courteous and friendly service.

    Answer from pro:

    It was nice meeting with you yesterday and a pleasure to work for you. Thank you Ted for your kind words. As you now know we aim to be prompt and clean up after ourselves and do a nice job for each and every client. Thank you from all of us at Waterworks

    Reply created 7 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2010

    Shower water pressure

    The water pressure in our shower stall had decreased significantly and we called WW to schedule a plumber to look at it. They were immediately available and George our plumber did a great job. He was courteous and very fast. We now have a shower that works as well as when we first moved into our home. We would most definitely call WaterWorks again if we need a plumber in the future.

    Answer from pro:

    Thank you for your nice review. We are so glad that we were able to help you. Keep us in mind if you have questions about plumbing and drainage. You now know that you can count on us to be there when you need us. Thank you from all of us at Waterworks

    Reply created 7 Jul 2010
Get in touch