Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2010

    Unblocking a sewage drain

    WaterWorks were able to send a technician within hours of our call. The service technician, George, was very pleasant and professional. He clearly explained the problem and the solution and performed the required work without delay.

    Answer from pro:

    Thank you for your kind words. You are accurate in your review of how we service our customers in the time and service. We advise the client along the way of the work to be done before we proceed. Thank you from all of us at Waterworks Plumbing

    Reply created 7 Jul 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jun 2010

    Fix broken pipe connecting to garden hose

    Michael was on time to review the job requirements. He offered a number of options for me to consider and was very courteous throughout. Best of all he threw in a free service to insure my complete satisfaction with the job.

    Answer from pro:

    Hi Prashant; It was nice to meet you this morning. I am very please to have been able to help you. Than you very much for your excellent review. We look forward to being your plumbing and drain service provider. Thank you for any referrals that you send us on your behalf. Thanks from all of us at Waterworks Plumbing and Drain

    Reply created 11 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2010

    Clogged Drain

    Mike arrived within hours of us calling to schedule an appointment. Fixed the problem right away and was very professional to work with. Provided us with some other advice to avoid future problems. We would highly recommend their services.

    Answer from pro:

    HI JOE; Thank you for calling Waterworks to fix your problem. We really appreciate your business and the review. We always handle the problem in the most effective way possible. Thank you in advance for any referrals that you make on our behalf. Thank you from all of us at Waterworks Plumbing and Draining

    Reply created 10 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2010

    repair/replacements

    Mike was here first thing this morning and very helpful as he listened to all our areas of concern and provided options that fit within our budget. He is extremely personable and easy to talk to and made the whole plumber experience worth remembering.

    Answer from pro:

    Hi Anita; Thank you for your really kind words. It was very nice to work with you and your family. I am glad the we were able to provide you with good options and we look forward to being your plumbing and drain company in the future. Thanks from all of us at Waterworks Plumbing and Drain

    Reply created 10 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jun 2010

    Clogged Toilet

    Had a clogged toilet (trial size liqour bottle). George explained all the costs and process upfront. It was difficult to get the bottle out, had to remove the toilet, but I wasn't surprised because the possibility was explained to me prior. In addition, he kept me informed every step of the process to ensure I'm agreeable to what he would be doing. Was very happy with the service! Even purchased the Service Partner Membership :)

    Answer from pro:

    Hi Marsha, thank for your giving this great review!I am glad you described how we kept you "in the loop". We don't like suprises either.That's why we are upfront with all of our costing and problem solving process. Thanks Again! From all of us at The Water Works Plumbing & Drain Inc.

    Reply created 7 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2010

    Unblocking a plugged kitchen sink drain.

    My mother's kitchen sink wouldn't drain and I couldn't solve the problem myself. Mike came at the time promised, on a Sunday morning, and did a great job. He was very careful and left no mess even though it was a messy job. He explained the work and the cost beforehand and gave my mother a seniors' discount. I would recommend the Water Works without hesitation.

    Answer from pro:

    Hi CGW, yes I try to be very clean with our plumbing work.My wife has taught me well!I know what happens when I make a mess!All kidding aside,Thank you very much for your business and taking time out of your day to give this fantastic review. From All of us @ The Water Works Plumbing & Drain Inc.

    Reply created 7 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2010

    Dishwasher Installation

    I got a dishwasher not knowing anything about how difficult it really is to install it, especially when I didnt have one before. So, I went on line and came across the Water Works add, thought it looked cute, called for an estimate, George came and saved the day. Everything was complete within 3 hours. He did a great job, I highly recommend him. Thanks Geroge.

    Answer from pro:

    Hi Bila, Thank You for the great feedback.We are glad to have saved your day.Thanks for your business too! From All of us @ The Water Works Plumbing & Drain Inc.

    Reply created 7 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jun 2010

    Plumber

    Michael came yesterday to repair the temperature gauge on two shower faucets and re-assemble a bathtub drain. We had other plumbers in to fix both problems and they had left with cheque in hand and incomplete jobs. Michael came in and was knowledgeable about the exact problem we had and was able to fix everything for us. Thanks Michael!

    Answer from pro:

    Hi ML, thank you for letting others know what great service they can get from The Water Works.I also really dislike paying for sub-standard services and products.It really leaves you with that "empty" feeling.That is why really try to go above and beyond and surpass everyones'expectations. Thank You very much for everything!Michael Yuffa,The Water Works Plumbing Inc

    Reply created 8 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2010

    replace toilet, fix leak in pipe leading to shower

    Thank you George! I called Waterworks to investigate a leak in my bathroom shower and a problem with our toilet. They were very helpful on the phone and George came the same day. George was courteous, explained very clearly what the problem was and what my options were in terms of fixing it. He did everything he said he would in a very timely manner and I barely knew he was here! Very friendly, knowledgeable and a pleasure to have in your home. Very satisfied with George's service and I would definitely call him again.

    Answer from pro:

    Hi Barb in Little Italy, Thanks you very much for everything.In quoting you "George was the best" It's nice folks like you that makes us what we are.Please feel welcome to call on us anytime. Michael Yuffa,The Water Works Plumbing and Drain

    Reply created 4 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2010

    Toilet repairs, faucet repair and shower repair

    We had no pressure in our second floor shower so it was practically useless. WE also had two toilets that were constsntly running and a leaky faucet. We called Waterworks and left a message. Mike called back within minutes and we scheduled a service call. He showed up on time, diagnosed the problems and remedied the leaking toilets and faucet quickly. He then had to locate a special tool to fix the shower which he did in a very timely manner. The shower now works again. Mike is very knowledgeable and full of advice. We would highly recommend Waterworks for plumbing issues.

    Answer from pro:

    Hi Beacher4life, Thanks for taking the time to write this review.You were a delight to work for.I'm glad I was able to solve all of your plumbing issues.I certainly feel the most qualified to provide the best quality repairs by anyone in this city. Michael Yuffa,The Water Works Plumbing & Drains

    Reply created 4 Jun 2010
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