Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 May 2010

    Plumbing Replacement

    George arrived on time,was neat and tidy in his work. He took the time to explain what he was doing and what was required. He double checked all of his work and left the site clean. He is very professional in his skills and his manner. Waterworks uses a flat rate pricing system where you see only the total estimate for the job. If you have more than one job done at the same time you still pay full rate for all of the jobs. As the plumber and truck only come one time and only issue one bill there is a saving to Waterworks when they can do more than one job at a time. They do not pass any of this saving to the customer. Their work is excellent, there pricing could be better.

    Answer from pro:

    Hi Painswick; Thank you for the review. In order to treat all of our clients fairly everyone pays the same price for getting top quality work done. If we were to give you an extra discount for getting more work done you might not have been satisfied with even that and you might have been left wondering if you might have gotten even more discounts. So in the interest of providing the best possible service in our industry we provided you with an upfront price for your approval. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 11 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 May 2010

    needed to find special parts for an old shower faucet

    I could not shut off the hot water faucet from the shower. I have an old fashion hot and cold shower faucets that would give any vetern plumber heart failure but Michael saved the day. He had to run to several places to pick up parts that would specifically fit the old fashioned handles. He needed washers and whatever else that needed attention in order for everything to work. He was neat and totally trustworthy. Best of all, he saved me lots of money!

    Answer from pro:

    Hi Sherley; Thank for you for your great review in letting everyone know about what Waterworks stands for. We always strive to accommodate our clients needs keeping in mind the best solution possible for them. Please let us know if we can be of assistance to your family and friends in the future. Thank you from all of us at Waterworks Plumbing and Drain.

    Reply created 11 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 May 2010

    fixing toilet

    toilet needed servicing, called waterworks, showed up same day,toilet to old, george did his best to keep it alive, came back three times, no charge, explained options, including replacing it, which we did, everything done, quick, clean and fair, very happy, thanks guys

    Answer from pro:

    Hi Martin; Thank you for the review. We try to repair if possible rather than to replace with a good price being kept in mind. Thank you in advance for any referrals that you may have for Waterworks. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 11 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2010

    leak in dining room cieling

    We discovered a leak in our dining room cieling and we did not know what to do.I called Water Works Plumbing and Michael discovered that the grouting in our shower was cracked.He scraped and cleaned out the debris and caulked the area so neatly. It no longer leaks and we are once again thrilled with Water Works Plumbing servicesThanks Michael!.

    Answer from pro:

    Hi Andrea and Jack; Thank you for your kind review and using Waterworks Plumbing again. We diagnose the problem and give the client the most favourable solution. Please call us again for any plumbing issue. Thanks from all of us at Waterworks Plumbing and Drain

    Reply created 11 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2010

    Toilet Clog

    I called at around 9am and was told they would be here late morning. Michel arrived just before 12pm and on time WOW. He was friendly and very understanding. He walked me through a few senerios that may occur and explained the prices. I appreciated this as I had a clear understanding what I may have to spend without any surprises. My toilet was clogged. In the end my promblem was resolved. I used WaterWorkes last year as well for my grandmothers house and she was very pleased with the the work as well. I recommend this company and its excellent services to anyone as well will be letting other family members and friends know of the excellent services WaterWorks provides.

    Answer from pro:

    Hi Stefania; Thank you for your great review and using Waterworks service once again. The work was greatly appreciated and we strive to keep our customers informed during the whole repair process. We look forward to any future work and referrals. Thank you from all of us at Waterworks Plumbing and Drain

    Reply created 11 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 May 2010

    Toilet Blockage

    Within an hour of calling, a plumber showed up and clearly explained my problem (a toothbrush lodged in the trap of my toilet!). George worked quickly, efficiently, and respectfully. He sorted us out and I will call them again without hesitation - but hopefully not for the same reason! Thanks!

    Answer from pro:

    Hi Jay Pierre in Downtown, I'm glad we were able to save your toothbruth-just kidding.Thank you for your great review and your business as well!It was a pleasure serving you. Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 13 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2010

    Problems with noisy pipes/plumbing issues

    Michael came immediately after I placed the call. He was very thorough in assessing the issues that I was having with my hot water recirc line and a noisy check valve. He gave me a list of "fixes" that I should consider. He was calm and courteous. I am really glad I called!

    Answer from pro:

    Hi Mom in Cedarvale, thanks for calling us out to your home.I also have one other solution for the noise problem.Give us a call and I can explain that.It was pleasure helping you,also thanks for sharing this review. Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 13 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2010

    Fixed broken sewer pipe to street

    Michael arrived within two hours of us calling on a Sunday in a panic. Sewer pipe to street was backing up in our basement. Very professional, quality work done on time.

    Answer from pro:

    Hi Steve & Joanne, thank your for excellent review. I am always glad to be of service.thank you for sharing how pleased you were with our professional service.Thank you for sharing how pleased you were with our professional service.No likes to have to deal with untimely drain repairs, but it is nice to know we were of assistance in such a timely manner.We look forward to being the plumbing and drain service providers you can depend on should you require our assistance again in the future.Thank you. Congrats to both of you in your new home and life together. Michael Yuffa and staff,The Water Works Plumbing Inc

    Reply created 13 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2010

    toilet see and install, outdoor faucet additions

    came when booked, brought what was required,called in another man so all work could be done. cleaned up after! Scheduled to return to do my exhausting of the dryer in a better way

    Answer from pro:

    Hi Webber, thank you for giving this review.As described we always keep our appointments and do clean up after.These are important qualities to us as we also have experienced untimely service and unclean trades in our own homes.We like to stand apart from the crowd.Thank you for choosing us to take care of your plumbing and drain needs.We look forward to being your first point of contact for your plumbing and drain needs. Thank You!Michael Yuffa and staff,The Water Works Plumbing Inc

    Reply created 13 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 May 2010

    Bathroom Renovation

    After running into a situation that I could not handle while renovating a bathroom I had to call in the services of experts. I made a number of calls to receive quotes and decided to use Waterworks. They were upfront on the cost, used the hardware I had already purchased, without question, and were able to finish the work the same day. Courteous, they made sure the job was done right, that I was in all decisions and maintained the cleanliness of our condo while they worked. Knowledgeable and excellent in all the work done. No hidden cost and I can sleep at night knowing they are a phone call away if I need them again. Perfect example of over delivering.

    Answer from pro:

    Hi Janzze in Scarborough Wow! this is a great review.You basically described evertything that we stand for.I'm so pleased to read your review.Your business and your review are most appreciated.Thank You! Michael Yuffa and staff,The Water Works Plumbing

    Reply created 13 May 2010
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