Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 May 2010

    Leaking Toilet

    My wife and I are avid DYIs and in the process of fixing one plumbing problem (successfully I might add) we discovered another problem that was beyond our skills. We made an emergency call to water works and they had someone to our house within a couple hours (on a Sunday)! The customer service person on the office phone was very friendly and helpful. Michael (the plumber who came to our house) was great. Very professional, personable, and knowledgeable. He not only fixed our problem but he took the time to talk to us about other problems we have and he showed us around our furnace room and explained the various shut off valves etc.

    Answer from pro:

    Hi Bill, we really appreciate your review.Thank you for the kind words Bill. It was so nice to work for you.As I always say its easer to go that extra mile for clients you like and I really enjoyed working for you.If there is ever anything else we can ever do for you, it will be our pleasure. Regards, Michael Yuffa, The Water Works Plumbing Inc

    Reply created 13 May 2010
  • Review from Lisa
    Rating: 5 out of 5
    Review left on 3 May 2010

    clogged toilet

    For the past three weeks our toilet has not worked. Tried plunging several times but didn't work. Called Waterworks, excellent phone service, professional and courteous. Toilet now works, thank you.

    Answer from pro:

    Hi Franca, thank you very much for taking the time to give this review.And of course your business is much appreciated.If there is anything else I can do for you please don't hesitate to give me a call. Regards, Michael Yuffa,The Water Works Plumbing Inc

    Reply created 13 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 May 2010

    Main Drain Blockage

    We had just finished renovating our basement one month prior to the blockage. We received a prior quote from another company who insisted that the ONLY solution was to rip up the entire basement and replace the entire main drain and the quoted price (outrageous) was only valid if we signed immediately without obtaining another quote. When Michael arrived the next day - we explained the situation, advised that we had received another quote and wanted his opinion on solutions. He was prompt, very professional and honest in his opinion regarding our options. When the work was competed the next day, the work crew was, once again prompt, courteous, worked very quickkly and completed a large job in one day and cleaned up the site properly before they left. It was a pleasure and made a very stressful situation much easier to deal with. I would have no hesitation recommending Michael and Water Works.

    Answer from pro:

    Hi Sean in Deer Park, Thank you so much for sharing this detailed review.We hear time and time again where the many of other "guys" try to sell more work than is actually needed.This seems to be a very common practise in our industry and I truly dislike this way of doing business.At The Water Works we only recommend what actually needs doing,nothing more-nothing less.Our policy is we treat people the way we want to be treated.(The Golden Rule).Thanks for using our services and we would be pleased to be of service to you,your family and friends. Michael Yuffa,The Water Works Plumbing Inc

    Reply created 3 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2010

    bathroom shower

    Thank you! It was an unexpected emergency on a weekend and George showed up to help. He really had a big job to do, and was very helpful and professional. We will definitely recommend them and use them again in the future.

    Answer from pro:

    Hi Scott In Summerhill, Thank you for your review.We are very happy to be of service to you.Thank you for your business and if you do need any other plumbing or drain matters to be dealt with you know that you can count on us for consistent quality service. Michael Yuffa,The Water Works Plumbing Inc.,

    Reply created 3 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2010

    Fixing a leaky stop valve

    Very impressed with the courteous service from when we made the actual service call to completion of the work. Special thanks to Lauren the dispatcher and George the plumber. The work was completed in just over 24 hours. There was a delay in the plumber arriving due to another job but Lauren called 30 minutes before the possible start time to let us know and we then received a headsup on the same day that the plumber was on his way. Thank you Waterworks!

    Answer from pro:

    Hi Bill, I wish I could meet all the wonderful people we work for like yourself. However we put great people in the drivers's seat to do excellent work we do.I am pleased that were able to be of service to you. Your business and review is very much appreciated by all of us at The Water Works Plumbing Inc

    Reply created 3 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2010

    install shower hose spray

    we have used water works plumbing for the last several years and they are consistent professional and always on time.I would say that they are probably the best plumber in Toronto that you can get.Their staff are friendly always do nice work.I would highly recommend them to our family friends and neighbours Isabel in Scarborough

    Answer from pro:

    Hi Isabel In Scarborough, After working for you for the past few years,I will be sad to see you move up north.It's been nice working for you and knowing you and your family.You will be missed by us. Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 3 May 2010
  • Review from Simon Evans
    Rating: 5 out of 5
    Review left on 30 Apr 2010

    Drain blockage in Laundry room

    I called Water Works on Friday 23rd, 2010 in the morning after noticing a blockage in our basement main drain by the laundry. Having had some bad experiences with contractors in the past and loosing a lot of money I was a little apprehensive and distrusting to be honest. Michael was very responsive and showed up when he said. His team arrived when he said they would and worked diligently all day Saturday. Even though I have given water works a 10 I do have some constructive critism however. There was a language barrier with the team on site and myself which prevented me for getting an understanding of what was being done and why and it did cause some concerns and problems. Also part of the job included removal of an old laundry sink and re-plumbing in a new one @ $1422.07, I did end up stopping this part of the job as I thought this was rather excessive and my expectations were not met. My point being I think Michael should break down his price structure for each category of work so the customer can understand the exact cost of things, for example I would have never paid $300 to remove an old sink had I known. I ended up buying my own sink and plumbing it in myself. Having said all this I can see Michael takes pride in his work and cares about his customers. I think he shows great integrity, something rare in the contractor business hence why I will use him again and why I rated Water Works a ten. His prices are on the high side but he was willing to work with me a little bit on that. The bottom line I trust him and will use Water Works again.

    Answer from pro:

    Hi Simon, I really appreciate the fact that you kept your word and gave us this review.I do understand that getting a quality job done always costs real dollars.If you read some our other reviews,you will notice that our integrity rises above the dollars and cents.We always treat people with utmost respect and consideration especially when they are in a difficult situation as yours.We looking forward to serving you in the future.Thank you for honest and detailed review.We do appreciate your business,from all us at The Water Works Plumbing Inc.

    Reply created 3 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2010

    general plumbing

    I have used Waterworks Plumbing on several occasions. Their plumbers are very honest and efficent. I would definately recommend them to someone if need be. George the Plumber conducted the repairs in a friendly and professional manner and offered optimal solutions.

    Answer from pro:

    Hi Jdouce, thank you for your continued loyalty and your compliments.We take great pleasure in reading your review.It's very rewarding to know that we are doing are jobs well.This is very much appreciated by us. Michael Yuffa,The Water Works Plumbing Inc

    Reply created 3 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2010

    Leaky Pipe and New toilet

    Michael was a wealth of information. He proposed several scenarios as to the best way to solve our leaky pipe problem. He also replaced our old toilet. Needless to mention he did a fabulous job. Another thing I appreciate about water works is that they are very reliable and if there are any problems after they have finished the job, they will come back out and fix them for you. Thank you Michael and as very satisfied customer we highly recommend water works to anyone.

    Answer from pro:

    Hi Dave B, Thank You,Thank You,Thank You! What else can we say? I enjoyed reading your review and Thank you also for your hospitality-great food! Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 3 May 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Apr 2010

    Plumbing repair - Shut off valve

    This is my second experience with Waterworks Plumbing, as well as my second review of their services (12Oct'09). I'd like to thank everyone for assisting me with a broken shut-off valve which needed replacing last week. With spring now in full swing, I'd turned the water back on for the outside garden hose. Unfortunately, the shut off valve in our basement was the original, and finally wore out causing water to leak from it quite rapidly. This occurred around 3:30pm on a Friday afternoon, so I wondered how much luck I'd have getting the problem fixed right away. Fortunately, I was able to speak with Lauren at Waterworks and explained to her my predicament. I'm sure they receive these calls often, because Lauren assured me that someone would arrive at our home quickly to address the problem. Well, it didn't take long for George (plumber) to respond, and with the replacement parts already with him, he installed a new shut-off valve in no time. Great job George, and thanks again to Waterworks Plumbing.

    Answer from pro:

    Hi Johnny, thanks so much for your kind words.We do work hard at building our relationships.This means building great value,fast response,being on time,keeping a full inventory of product on each truck, and serving each client to the best of our abilities. Thank your continued loyalty.Regards, Michael Yuffa,The Water Works Plumbing & Drain Inc

    Reply created 13 May 2010
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