Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Mar 2010

    Clogged Toilet

    I like that Water Works is easily accessible because they are open late. I called late yesterday night to get a plumber and they were able to get me one the very next day. My service technician was George and I thought he was very professional. He told me exactly what he was going to do and what I was going to be charged. He ensured me that he would use the less pricey method first before using the more expensive method, which I thought was very honest of him. He also cleaned up my bathroom afterwards, which was very considerate. Overall, I thought George did an exceptional job and I would definitely call back if I have any other plumbing issues.

    Answer from pro:

    Hi Jeannie, thank you for your kind words.It was a pleasure to work for you.Reading your review is very satifying and rewarding for us.We look forward to being your plumber and drain service company in the future.George Thank you very much! Michael Yuffa,The Water Works Plumbing Inc

    Reply created 28 Mar 2010
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 Mar 2010

    Toilet fixed

    I called WaterWorks at 5:00 pm and George was promptly at my door at 6:30 pm as promised by the dispatcher. George answered all my questions and finished the job in a very professonal - timely manner. I would refer George of WaterWorks to friends and family in the future.

    Answer from pro:

    HI El, thank you for sharing these compliments about us i.e. Speedy service,our ontime committment,great dispatcher and George's professionalism.These are the qualities we love to provide to each and everyone we serve.Thanks again for taking the time to write about us. Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 28 Mar 2010
  • Review from Meghan
    Rating: 5 out of 5
    Review left on 25 Mar 2010

    Leaking bathtub

    After bathing my 2 toddlers, I found a puddle under the tub and in a light fixture downstairs. After finding Waterworks on Google, George arrived and found our problem in a timely fashion. He was respectful, helpful, and made suggestions to improve our bathroom. I will use Waterworks and request George in the future most definately.

    Answer from pro:

    Hi Meghan; Thank you for your kind words and excellent review. We endevour to arrive in a timely manner and complete the job effiecently. Thank you for considering Waterworks in the future. Thank you from all of us at Waterworks Plumbling and Drain

    Reply created 11 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2010

    boiler heating repair

    good service, prompt response. Very Experience technician came and solve prob(hydronic boiler was leaking at neck of release valve) very fast and efficiently. Parts replaced and extra items at no charge, very pleased with service, willing to recommend him to neighborhoods.

    Answer from pro:

    Hi Roberto In Upper Beaches, It was a pleasure to meet and work for you this morning.I appreciate very much your sharing of these compliments here.If you have any further questions re plumbing,drain or heating needs don't hesitate to call me. Michael Yuffa The Water Works Plumbing & Drains Inc.

    Reply created 24 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2010

    Broken shower faucet

    I called Water Works in a panic on a Saturday morning when my shower faucet came right off and water was spraying all over the place. They came over immediately and George the plumber fixed the problem very quickly. I would definitely recommend them to anyone needing plumbing assistance.

    Answer from pro:

    Hi Paula, thanks for calling us out to your home.I am pleased that we were able to efficiently resolve your problem.I really appreciate this review and look forward to serving you and any referrals you may send our way. Thanks! Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 24 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2010

    Drain backup and low pressure toilet

    First off I had live person answer the phone after hours. I called another place that was recommended on this site but got a recording which means they didn't get my business. The main problem was a backed-up bathtub and sink but I also had a secondary issue with the toilet. George assessed the situation and walked me through on how we was going to fix everything. About an hour or so later he was done and everything was in working order. It cost a bit more than I wanted to pay, but worth it knowing it was done right. I definitely recommend the company & George. Great job!!!

    Answer from pro:

    Dear Michelle /Queen, your comments really hit the nail on the head!We do things right and proper at The Water Works.You got a licensed professional,not an inexperienced handyperson that is just wet behind the ears,like so many other companies that just hire "bodies". Your business means a lot us and any referrals you might make on our behalf.Thanks. Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 24 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Mar 2010

    sewer drain root cleaning

    Called them up and had George at my house in just over an hour. He snaked a blade through the cleanout and got the water flowing but on inspection with a camera, we found that most of the roots were still intact. He kept at it until all roots were cleaned out. He took his time and did an excellent job. George was so friendly and helpful. He answered all my questions and gave great advice. I would not hesitate to recommend these guys to anyone needing expert plumbing service!

    Answer from pro:

    Hi Ian2 In North York, thank you for the excellent compliments!Hopefully you wont have anymore drain problems anytime soon.Dont forget about our Special on RootX Treatment.It kills the roots without harming the tree.I used at my home 6 years ago and never had another back up.It's a great alternative to spending $1000's. Thank You! Michael Yuffa,The Water Works Plumbing Inc

    Reply created 24 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Mar 2010

    Replace toilet

    I needed to replace a toilet and upon calling Water Works I got Jean who told me she could have a plumber for me that afternoon to assess the job. George arrived and on reviewing the situation I asked when the job could be done. I was amazed when he said "How about right now"! And he did it on the spot having everything he needed in the truck. He did an absolutely great job - clean and fast. Bravo George. I would have absolutely no hesitation in highly recommending Water Works to my friends.

    Answer from pro:

    Hi Doug in Danforth, I love hearing these kind of reviews,where we blow away our customers expections.Thanks for sharing .I almost forgot to thank you for your business.We appreciate that as well! Don't forget to mention us to your family and friends-Thank You. Michael Yuffa,The Water Works Plumbing Inc.

    Reply created 24 Mar 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Mar 2010

    Burst Valve, leaking in basement

    I had a pipe leaking all over my basement floor, and a busted valve, I needed it fixed ASAP. They came within an hour and fixed everything and more! They fixed a couple other leaky valves for free. They were professional, polite and left the work space in better condition then it was before they arrived. Highly recommended!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2010

    snake a shower drain, fix pipe to toilet and replace 4"pipe

    When I phoned the company Jean was pleasant to deal with as we set up the service call. George maintained my initial positive impression as he clearly described the work that needed to be done and carried it out in a friendly, professional and efficient manner
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