Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 16 Feb 2010

    Plumbing restoration

    We called Waterworks based on reviews from Homestars to do some plumbing work for us. We had just done a kitchen reno and needed to restore the plumbing from the main line to the sink, faucet, and dishwasher, and to re-attach the drain. We also had them install the dishwasher. The phone staff was friendly and great in setting up the appointment. George the plumber was prompt and presented us with the company standard binder to show us the pricing for the work we wanted done. The work was done in half a day (much quicker than if we had to do it ourselves) and everything looked good. All throughout, George was courteous and professional and cleaned up after. The only comment I would have is with regards to the price "menu" and the clarity around how it applied to our particular situation. One part of the work we were charged for was for "Installation of sink - other" which to us meant that the work included the mounting of a third-party sink (yes, Water Works also supplies sinks!). However, the sink was already mounted to the countertop, so I would think that there should be another "menu item" that was just specific to plumbing, unless, of course, we interpreted it differently. Other than that, great job! Follow-up comment: We had noticed our faucet leaking a day or so after the work was done. We called for a follow-up and was assured that since it was a recall that there would be no cost. However, when the faucet was inspected and it turned out that it was due to the faucet itself and not the work, we were charged with their standard visit fee of $50. Unfortunately as we are not plumbing experts, we would not be able to tell this. We just feel that if we were building a long-term relationship with them that this was definitely not a good second impression, especially since we paid a lot of money for the initial work. Based on this, we would find it hard-pressed to recommend them to someone else.

    Answer from pro:

    Hi ER, thank you for your great review.The nice thing about a our flat rate price catalogue is that you know beforehand what will be the cost.In these uncertain times when we are hit with suprises all the time,it's comforting to know when you use Water Works Plumbing there are no suprises like extra charges for more needed work.If I didn't work here and knowing what I know about this company,I would hire them in "heartbeat"! Thanks Again, Michael Yuffa-The WaterWorks Plumbing Inc

    Reply created 23 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Feb 2010

    Installed Bathroom Sink Faucet and Fixed Leaky Toilet

    I am very happy with the work done and was impressed that George made sure everything was to done to my satisfaction. I must admit, I had some sticker shock about the cost, but George gave me a break on the rate to ease the pain. I also want to give a special mention to Jean, who took my initial phone call...very helpful, friendly and a pleasure to speak with!

    Answer from pro:

    Hi Frankie in Downtown, thanks for your review and your business.We always try to come through for our clients.It would be our pleasure to serve you,friends and family in the future should the need arise. Michael Yuffa, The Water Works Plumbing & Drain Inc

    Reply created 23 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Feb 2010

    Find leak in Main Water Service line and replace line

    My home is from 1940 era with only a crawl space of about 2 to 3 feet clearance(no basement). The water service line comming into home broke and filled my crawl space up to outside ground level. First indications were that the leak was under the house. The Water Works crew decided to replace the line from the outside line to the line feeding through my floor. This involved cutting through pavement outside the foundation and working in the crawl space in muddy conditions. The crew never complained and found that the leak was between driveway shut-off and the city shut-off, which was farther than expected. The line was replaced (valve eliminated) and water back on within hours. The crew was very knowledgeable and efficient. When finished, all waste was removed from site and they even swept the driveway area to ensure it was clean. I cannot emphasize too much how difficult the work was in the crawl space. The work was of excellent quality and I would recommend them to anyone. Bob

    Answer from pro:

    Dear Bob, thank you for sharing your concise review.We strive to make each and everything situation we touch better than it was.I am glad you chose us to Tackle this project and we came out looking like "saints",Even on Super-Bowl weekend.In all seriousness,Thank you from all of us for your business and your recommendation.All the best to you and your family. Michael Yuffa and Staff.

    Reply created 8 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Feb 2010

    2 toilet repairs

    Appreciated the knowledge and friendly service. Efficient and showed up on time. They offered to look at the other toilets in the home to ensure no other issues. I would recommend this company to others.

    Answer from pro:

    Thanks Lindad, It was a pleasure reading your review and knowing that you were very satisfied with our service. Thank you in advance for any referrals you make on our behalf and thank you for choosing our company.We look forward to being the plumbing and drain service your family can really rely on. Michael Yuffa and Staff

    Reply created 5 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2010

    Broken radiator - no heating

    A very old radiator in the basement cracked and then started to pour water all over the floor!!! Michael arrived early on the day of the repair and he and his partner set to work right away and had the job finished very quickly and efficiently. They were very professional and respectful of our home. I would not hesitate to call these guys again or recommend them to anyone else who needed a plumber.

    Answer from pro:

    Hi Sarah and Adam, I'm glad to have provided CPR and TLC to your heating system.Think of as your 911 go to expert plumber.All kidding aside,I know that you made the best desicion in hiring The Water Works.Our level of skills surpasses most of the Newbies in our industry.Thank you for your business and any referrals you make on our behalf. Michael Yuffa and Staff ,The Water Works Plumbing Inc

    Reply created 5 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Feb 2010

    Leaky pipe

    My tenant found a leak in his ceiling this morning and after a very pleasant call with Jean in their office, Michael from WaterWorks was at at my house shortly after 3pm, at the very beginning of the call window (much appreciated!)After giving me a very fair quote,he explained what had caused the problem and did the work neatly and quickly. His years of experience were evident and I felt like my house and I were in good hands. Having worked with a lot of contractors, it was clear that Michael and WaterWorks have a serious commitment to making their clients happy -- not just satisfied, but genuinely happy, in the kind of way that makes you not feel so bad about waking up to find that you have a messy and expensive leak in your pipes. Michael went out of his way to make sure that the area was cleaned up very well (I think it was cleaner after than before) and was extremely pleasant to work with. I would definitely use WaterWorks again for other plumbing jobs and would happily recommend them to friends. All contractors should care this much.

    Answer from pro:

    Hi Cath in Little Italy, I loved reading your review.It makes us feel really good.Thanks for letting me know that we "hit the mark" and went beyond. Thank you for your business and sharing this review with the community. Michael Yuffa and Staff.

    Reply created 7 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2010

    Pinhole Leak

    We were in a bind and found a problem leak. Waterworks came within an hour ... found the problem and fixed it on the spot. Very creative, professional and I would highly recommend them.

    Answer from pro:

    Hi Brent! that's really nice to hear!I am very happy to know that we made you happy and fixed your plumbing problems Michael Yuffa-The Water Works Plumbing & Drain Inc

    Reply created 23 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jan 2010

    Water leak in washroom

    Quick, clean, courteous....very friendly and effiecent. Mike and George(I believe) came in, trouble-shot the leak and had it fix in a matter of an hour. With out and ripping and tearing. Definitely would recommend!

    Answer from pro:

    Hi John In Wanless! thanks for letting everyone know how we did.I(we) really appreciate your patronage and this review. Michael Yuffa,The Water Works plumbing & Drain Inc.

    Reply created 23 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2010

    replaced main water valves

    We call the city to Toronto to close the water on Monday and they never showed up. They finally showed up on Tuesday and waterworks came to replaced all the water valves so we can have better water pressure in the home. I wish the city was as good as Water Works Plumbing. We are always happy to have this company service as it's the best of the best.

    Answer from pro:

    Thank you for the excellent description (Best Of The Best)of our company! That's what we want all of our customers to experience when they call us.I believe you accurately captured the essence of what we strive to be everyday the best plumbing service company in our city! Thank you for your review Chris and Sandy and we value your business. Its been a great 10 Years working for you and your family! Michael Yuffa and Staff,The Water Works Plumbing & Drain Inc

    Reply created 28 Jan 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2010

    Shower Repair

    The plumber arrived on time at exactly 9.30am. Worked quickly to resolve the issue with the shower and even fixed some additional issues that were not the reason for calling him out. All of this at no extra cost. Great and very friendly service.

    Answer from pro:

    Dear Collinod, thank you for sharing your review on Homestars.This is a real testament as to what we are all about at The Water Works Plumbing Inc.Promptness,Efficent and Value makes us unique. Thank You! Michael Yuffa and Staff,

    Reply created 28 Jan 2010
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