Waterworks Plumbing & Drains reviews (2255)

Review from HomeOwner
Rating: 5 out of 5
Review left on 14 Jul 2018
In wall leak
I’ve had a leak behind the wall for a long time and knew that diagnosing and fixing it was going to be a big job. So I put it off. I finally called the plumber and Aaron was able to diagnose a very difficult leak. Not only was it in an impossible spots, but is very difficult to fix. But he did it, and on one of the hottest days this year. He was polite professional and did a great job. My contractor even noted how it was nice to see such professionalism and someone actually care about the work they did. To diagnose the issue we had to cut into the ceiling in my basement bathroom and he did a nice clean-cut and didn’t leave a mess. I would definitely call again if I needed anything.
Answer from pro:
Hi Natasha, thank you for the great review. Glad we were able to take care of the leak for you. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.
Reply created 16 Jul 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 11 Jul 2018
Kitchen Sink Tap Replacement
When Aaron P. Arrived He was very polite, He put something over His Shoes to protect the flooring. He gave me advice on the tap I had and I decided to have a new one put in. On completion He checked other parts of the sink area and said they where in good condition also the valves for the water shut off. He cleaned up afterwards and was polite all the time and He did a very professional job. The only thing that surprised me was that I was still charged the estimate of $49 even though I did have the job done then and there. But that is not His fault. John Smith
Answer from pro:
Hi John, thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.
Reply created 11 Jul 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 4 Jul 2018
Bathroom shower drain
Mike arrived to fix my bathroom shower drain and had a very professional approach in every way. He explained everything very well then fixed the issue quickly and gave me a natural drain cleaner to use regularly to prevent another blockage. I will definitely recommend Waterworks to my real estate clients if they ever need a great plumber. Gay MacLeod Chestnut Park Real Estate
Answer from pro:
Hi Gaymac, thank you for the great review and recommendation. We appreciate it. It was a pleasure working with you and we look forward to working with you in the future should you need us. Rest assure your clients will be taken care of when they use us. Thank you from Michael and The Waterworks Team.
Reply created 9 Jul 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Jun 2018
Plumbing Help
The office called to let me know when the plumber would come. Michael showed up on time, quickly assessed the issue, gave me a reasonable quote and fixed the problem within a short period of time. He did an excellent job and left the site neat and tidy.
Answer from pro:
Hi Mark, thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.
Reply created 28 Jun 2018
Review from JJ in Toronto
Rating: 5 out of 5
Review left on 25 Jun 2018
Shower controller and valve replacement
Aaron showed up on time, completed the work efficiently and cleaned up after. What more can you ask? He had to cut a hole in my drywall, but it is even and will be easy to repair. The soldering is beautifully done. Yes, I know, how can you call soldering beautiful? It's enemy and clean.
Answer from pro:
Hi JJ, thank you for the great review. Glad we were able to get the repairs done for you. Its always a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.
Reply created 25 Jun 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Jun 2018
New Antique style bath tub faucet
Michael from Water Works selected and installed a beautiful solid chrome antique style bath faucet.it matches my decor and more importantly it doesn't drip.i have recommended them to friends as they knowledgable efficient and polite
Answer from pro:
Hi Rose Marie, thank you for the wonderful review and recommendation. We are a phone call away should you need us in the future. Enjoy you new bathtub faucet. Thank you from Michael and The Waterworks Team.
Reply created 25 Jun 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 11 Jun 2018
Jetted tub problem
When my old jetted tub would not start, I looked on HomeStars to find a plumber. The first review under Waterworks was about an old jetted tub and I was pretty sure I had found the right plumber so I booked an appointment. Aaron arrived on time and proceeded to inspect and diagnose the problem. It was either a faulty switch (would require access through a wall) or a burnt out motor. I never use the jets except to run them every 2 months to keep them cleaned so I was happy when Aaron informed me that another option was to leave it as is without fear of mould growing. If I ever sell this condo unit, the new owners can fix the jets if they wish.
Answer from pro:
Hi Janet, thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.
Reply created 13 Jun 2018
Review from Bailey Hu
Rating: 5 out of 5
Review left on 8 Jun 2018
Outdoor faucet replacement/broken anti-frost sillcock
Replaced an outdoor faucet. They were able to send someone pretty quickly after initial contact , Mike came over to do the work. The job was done quickly and efficiently. Mike was professional and pleasant in explaining the work that needed to be done, price ranges, and making appropriate recommendations. At no point did I experience any stress or discomfort.
Answer from pro:
Hi Bailey, thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.
Reply created 19 Jun 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Jun 2018
Backyard faucet leak
Absolutely stellar service all around from Aaron!!! Fixed a backyard faucet that was leaking into our basement. Efficient, super polite, great at communicating the problem and the solution. Extremely clear communication of all issues. Would recommend Aaron to everyone. Simply outstanding service!!!!!!
Answer from pro:
Hi Private User, thank you for the great review and recommendation. We appreciate it. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.
Reply created 11 Jun 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 7 Jun 2018
Spa Tub Repairs
Getting old Jetted spa tubs repaired is a big problem as not a lot of plumbing contractors have the expertise. I called WaterWorks Canada after seeing their high rating on Home Stars. Michael Yuffa from Home Stars fully deserves this high rating as he correctly diagnosed the problem and ordered the required parts. Once the parts arrived, Michael came back and fixed the system. The space under the tub was very tight but with his expertise, Michael was able to replace the faulty parts, without having to damage the walls or the tiles. I was really impressed.
Answer from pro:
Hi Arshad, thank you for the great review. Glad we were able to get the spa tub repair for you. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.
Reply created 7 Jun 2018