Waterworks Plumbing & Drains reviews (2257)

Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Oct 2017
Leaky water valve replacement
From start to finish it was great dealing with this company. Natasha at the office was right on top of everything and made sure I was kept informed. Michael was very polite and professional. Provided a quote and finished the job quickly. Highly recommend this company.
Answer from pro:
Hi Far, thank you for the great review and recommendation. Glad we were able to help and replace your valve. We are a phone call away should you need us int he future. Thank you from Michael, Natasha and The Waterworks Team.
Reply created 25 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Oct 2017
Toilet repair.
Michael arrived on time and was very professional. He assessed the problem with the handle of our toilet and repaired it straight away. He also checked the other toilets in our home.
Answer from pro:
Hi Adrienne, thank you for the great review and your continuous loyalty. Its always a pleasure working with you, we are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.
Reply created 25 Oct 2017
Review from Customer of Waterworks Plumbing & Drains
Rating: 5 out of 5
Review left on 21 Oct 2017
Excellent service
Replaced our garberator. Aaron showed up on time, really knows what he is doning, completed the job perfectly and cleaned up all afterwords. Could not have been better. I would recommend WaterWorks to others.
Answer from pro:
Hi Private User, thank you for the great review and recommendation. It was a pleasure working with you and looking forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.
Reply created 23 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Oct 2017
Leaking toilet
Our toilet was leaking and they fixed it, great service as always. We decided to replace the toilet as well as the price made sense. No hard sell which is amazing.
Answer from pro:
Hi Andrew, thank you for the great review. Glad we were able to fix the toilet for you. Looking forward to working with you in the future should you need us. Thank you from The Waterworks Team.
Reply created 23 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Oct 2017
Sink and drain fix
Michael did a clean and efficient job at our place. Highly recommended. Same day service too which was great.
Answer from pro:
Hi Sergey, thank you for the great review and recommendation. It was a pleasure working with you and looking forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.
Reply created 19 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Oct 2017
Toilet repair
Wonderful service and pleasant working with the office manager and plumber. They answered any and all questions I had about the plumbing in my home for items beyond the repairs done.
Answer from pro:
Hi Alison, thank you for the great review. Glad we were able to help and answered all your questions. We are a phone call away should you need us in the future. Thank you from The Waterworks Team.
Reply created 17 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Oct 2017
Sump pump and main drain blockage
The gentleman that came out was Aaron. He explained everything to us, and helped us make a decision on what was the best course of action to fix both blockages. He was also very polite and respectful and cleaned up all the areas where he worked.
Answer from pro:
Hi Tina, thank you for the awesome review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.
Reply created 17 Oct 2017
Review from mwebb
Rating: 5 out of 5
Review left on 16 Oct 2017
Small fix-up jobs
Had a dripping kitchen sink. Had a bathroom sink drain that needed a new stopper and a toilet that needed a new fill-up valve. Michael was very pleasant and did a good job in a short amount of time.
Answer from pro:
Hi Mwebb, thank you for the great review. It was a pleasure working with you. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.
Reply created 17 Oct 2017
Review from HomeOwner
Rating: 1 out of 5
Review left on 16 Oct 2017
Pretty expensive and opportunistic
We had a pin hole leak in 3/4 pex pipe behind our toilet because of a nail gun piercing when the builder installed floor trim. We called Waterworks and Michael showed up and confirmed the leak. He had to go back to his office because he didn’t have a standard 3/4 pex coupling (even I have this at my cottage) and he quickly returned and installed it. It was 15 mins of labour. So easy and I knew exactly what had to be done. $980+ charge!!!!! OMG.
Answer from pro:
Dear Dave Please accept my apologies if there was a misunderstanding of what my fees would be ,I thought I was clear and I have learnt a valuable lesson for that I thank you for . I am not able to turn the clock back ,I can only go forward . For that I offer you a $300.00 credit on your next opportunity with my company and we will be very clear . We treat our customers with the greatest respect and we LOVE ❤️ to make everyone happy . Thank you. Michael Yuffa WaterWorksCanada.com
Reply created 16 Oct 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Oct 2017
Fast, wonderful job!
Nothing like waking up to a bathroom sink clogged with your husband's beard! Waterworks plumbing was so ridiculously fast/ responsive. They let you know when the person is coming, and it was done fairly quickly. So glad I found this place!! Aaron was my service-man and he was super friendly & thorough. Took time to explain things to me and was very nice! Good job!!
Answer from pro:
Hi Leslie, thank you for the great review. It was a pleasure working with you and glad we were able to get the clogged clear. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.
Reply created 17 Oct 2017