Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2017

    Excellent advice from this plummer

    Aron P came to give us an estimate for at our leaking bathroom sink in the home of my 92 year old Dad. He helped us decide that it would be better to replace the entire sink than fix the immediate problem but he was incredibly flexible able to do whatever we wanted to do. He was incredibly professional, patient and personable. His sincere desire to help the customer in any way was most admirable. If we decide to go with this company we will definitely request him.

    Answer from pro:

    Hi Syd, thank you for the great review. Glad we were able to help in anyway we can. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 4 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2017

    New Faucet

    The company did a great job. They were professional, courteous. Job well done. They came when they said they will come. The plumber came earlier than scheduled which allowed me more time that day.

    Answer from pro:

    Hi Robert, thank you for the great review. Glad we were able to help and get the job done for you. We are a phone call away should you need us in the future. Thank you from The Waterworks Team.

    Reply created 4 Aug 2017
  • Review from John at King/Bathurst
    Rating: 5 out of 5
    Review left on 2 Aug 2017

    Laundry room faucet replacement

    I noticed a periodic leak under the laundry room sink. I found WaterWorks Plumbing and Drains on line and called them because of their outstanding HomeStars rating. Natasha was very professional as she explained how Waterworks would set up the appointment and let me know in advance (including texting me a photo of my plumber) when they would arrive. Michael arrived on time and assessed the problem: the faucet our previous renovators had installed was of low quality and leaking and he suggested several options for a fix. I chose what was probably the most expensive option (a completely faucet replacement) but was happy that Michael had the parts on his truck and was able to complete the job in under an hour. Is WaterWorks the cheapest option out there? Probably not. Will they make an honest assessment of the problem and fix it correctly with quality work and parts the first time? Yes. I would happily recommend this Canadian, family-owned company to anyone who want their plumbing issued fixed promptly and with good quality workmanship.

    Answer from pro:

    Hi John, thank you for the great review. It was a pleasure working with you and glad we were able to help in anyway we can. We look forward to working with you in the future should you need us. Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 4 Aug 2017
  • Review from Dr. J. Train
    Rating: 5 out of 5
    Review left on 1 Aug 2017

    Dental office severe leak

    Serious leak in my dental office!.waterworks were in time, on time, diagnostically accurate! Repaired quickly, inexpensively with little or no inconvenience to my patients or staff..very very professional! I've been dealing with Mike at Waterworks for over 16 years. I feel very lucky to have found him 16 years ago!

    Answer from pro:

    Hi Dr.J, thank you for the great review and continued loyalty. Its always a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 2 Aug 2017
  • Review from Caily Bui
    Rating: 5 out of 5
    Review left on 29 Jul 2017

    Installed interior shut off valves

    The first time my husband called WaterWorks Plumbing and Drains was back in December 2016 when we had an outside water tap burst and water leaked into our basement and we were forced to shut off the main water supply. Michael was kind enough to come over the same night to fix the issue knowing that we needed the problem resolved ASAP as we were caring for a newborn at the time. So when we needed to install some new shut off valves this past June, we knew that we wanted to have Michael come back to do the work. The work was done in a timely manner and we appreciated that Michael and his team were always courteous in person and on the phone.

    Answer from pro:

    Hi Caily, thank you for the great review and continued loyalty. It was a pleasure working with you and your husband. We look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 2 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jul 2017

    It was bathroom sink blocked

    I was referred to water works and I called yesterday and they said they said the plumber could come today and he was on time. Mike got the drain going very good.If it works- I'm happy. I like Water \works! they were on time and fixed it up.

    Answer from pro:

    Hi George, thank you for the great review. Glad we were able to help and get your drain cleared. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 28 Jul 2017
  • Review from Mirella from Wasaga Beach
    Rating: 5 out of 5
    Review left on 22 Jul 2017

    Aaron helped me identify the source of a water leak in my basement.

    Aaron really wanted to help and he did. He took the time to listen to my concerns and to try a few things in order to figure out the problem. He was very professional, polite and kind. Before finding WaterWorks, I had 3 plumbers come in and look at the problem and they didn't care. I felt that they just wanted to make money easily. The only suggestion I got from these clowns was to open all the walls and destroy the kitchen in my basement in order to expose the drains. Instead Aaron listened to what I had to say and we found the leak without damaging my house. He gave me an estimate right away and I will schedule Aaron to come and fix the problem. Also, Natasha at the office called me to let me know Aaron was a bit late because of an emergency job and then she called me back to let me know when he was on his way. I will for sure call this company again. I am glad I found WaterWorks. Thank you so much!!

    Answer from pro:

    Hi Mirella, thank you for the great review. Glad we were able to help and find the leak. We are a phone call away, should you need us in the future. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 24 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2017

    Toilet problems

    Natasha on the phone and Aaron on the job were very professional and helpful. Aaron arrived on time, covered his shoes, kept us appraised of progress and discussed options and the pipe work was started along with a new toilet. When looking in the basement below the leak, he spotted a corroded pipe not related to the other leak and it was ready to break in the basement and replacing it saved an expensive flood later. All work was done well and the rooms where work was done were spotless when he left. We have the WaterWorks card and we will call for any more work.

    Answer from pro:

    Hi Donald, thank you for the great review. Glad we were able to help. It was a pleasure working with you and we look for to working with you in the future should you need us. Thanks you from Aaron, Natasha and The Waterworks Team.

    Reply created 21 Jul 2017
  • Review from Mary Wong
    Rating: 5 out of 5
    Review left on 20 Jul 2017

    Repair leaking pipe in the garden and shut off valve

    Aaron did a wonderful job repairing the leaking pipe so that I can now water my garden. I put on a new valve and also fixed the shut off valve near the house. He was efficient, pleasant and a joy to deal with. Thank you Aaron for a great job!

    Answer from pro:

    Hi Mary,thank you for the great review. Glad we were able to get the repairs done for you so you can water your garden. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 20 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jul 2017

    Great service

    We came back from being away to find that we had a leak in the laundry. WaterWorks sent someone around and it was fixed straight away. Not only did they solve the problem, their customer service is excellent. Natasha was friendly and easy to reach. Michael was prompt and took no time to deal with the leak. I will definitely use WaterWorks again.

    Answer from pro:

    Hi Katherine, thank you from the great review. It was a pleasure working with you and we do look forward to working with you in the future should you need us. Thank you from Michael,Natasha and The Waterworks Team.

    Reply created 20 Jul 2017
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