Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2017

    Replace leaking kitchen taps and faucet.

    From 1st contact, Water Works was a pleasure to deal with. My parents bought the house, new, in 1958. When I inherited it 12 years ago, things started needing repairing/replacing. This gave me the opportunity (!) to interact with different contractors and companies. Without any reservation, Water Works have been the BEST. Natasha, the Office Manager, was friendly and very helpful and followed-up after the work was done. The plumber, Aaron, who was sent to my home was very polite, professional and personable = he explained my repair options and costs. It was great to interact with him and he engendered a sense of trust that I had lost with other companies. If you need any plumbing or drain work done, this is THE company to call!!! Jane Wilson, Don Mills.

    Answer from pro:

    Hi Jane, thank you for the awesome review. Glad we were able to help with the plumbing repairs. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 19 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jul 2017

    Check the whole house and made adjustments

    I'm very satisfied with the work Michael showed up on time and was very thorough made a bunch of adjustments and will be doing a few more things for us in the future. We had our old plumber come out and didn't even know how to fix the toilet which was so easy and Michael took care of it right on the spot

    Answer from pro:

    Hi Rosalinda, thank you from the great review. Glad to hear you were very satisfied with the work. It was a pleasure working with you, looking forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 19 Jul 2017
  • Review from Peter and Leslie
    Rating: 5 out of 5
    Review left on 15 Jul 2017

    Bathtub shower problem

    We rarely get unexpected plumbing difficulties, because we have WaterWorks do an annual inspection. But when a sudden problem arose recently with a bathtub shower Michael came round at a day’s notice, courteous and efficient as ever, and did his usual competent and professional job. We’ve been regulars since 1999 (before the company was even called WaterWorks), have never had any cause for regret, and would have no hesitation in highly recommending Michael and his team to anybody. (Join the loyalty programme: it’s definitely worth it.)

    Answer from pro:

    Hi Peter and Leslie, thank you for the awesome review and your continued loyalty. Its always a pleasure working with you and we do look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 17 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jul 2017

    Mixing valve repair

    The mixing valve above our hot water tank was leaking slightly so I called a local plumber to have a look. He jiggled it around a bit and told me my best bet would be to remove it completely as it was not necessary. He couldn't do it that day as he was busy so he could come back tomorrow. He left and when I went back to look at the leak it was so much worse. I decided to look up another plumbing company and came across WaterWorks Canada. I called and spoke with a pleasant woman, I explained my situation and she assured me it would get fixed. Aaron arrived at my home 45min later with toolbox in hand and a bright smile on his face. I showed him the problem, he gave me a few options with prices, and fixed the problem within the hour. He was very knowledgable with his trade and I would highly recommend Aaron and WaterWorks Canada for plumbing needs. Thank you very much for your top notch service!

    Answer from pro:

    Hi Elizabeth, thank you for the great review. Glad we were able to help resolve the problem. It was a pleasure working with you and look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 17 Jul 2017
  • Review from Florine T
    Rating: 5 out of 5
    Review left on 11 Jul 2017

    Honest and Professional Service

    Came back from vacations and toilet bowl leaked when flushed. From first call to time when plumber came out, service was exemplary. We were able to get an appointment within 2 days and process was explained to us. Received an email on day of appointment from WaterWorks regarding process and a phone call reminder of our appointment. Our assigned plumber, Aaron P, called 30 minutes before his arrival. He arrived on schedule. Aaron was very professional throughout the entire service call. There was no mess in our bathroom after the service call -- everything left spic and span. He assessed the problem, presented us with 2 options and gave us both quotes. He advised us that the less expensive option we chose (replacing the bolts and gasket/seal) might not work as our toilet was quite an old model with non-standard parts. We discussed the implications with him and decided to proceed. Unfortunately Aaron was unable to fix the problem to his satisfaction. He explained that the angle at which our toilet was originally installed made it impossible to replace seal without a leak. He said because he was unable to guarantee the work, he would not charge us the full fee. We discussed options at that point and he said he would seal the area around the gasket with silicone and that might possibly be a temporary solution. He advised that we will likely have to replace the toilet if that did not work and advised that we could buy our own replacement toilet or get one through WaterWorks. He gave us the prices for both options. Aaron only charged us for the call-out trip of $39+HST instead of the $250 we would have paid if we had gone with another plumber! Currently, the temporary fix with the silicone around the gasket is working. We realize we will need to replace the toilet and will definitely call WaterWorks to complete the job when the time comes. We highly recommend WaterWorks and Aaron P. You will get service that is professional, clean and honesty and transparency throughout the entire experience. Do not hesitate to call if you need plumbing service. So glad we found WaterWorks through HomeStars -- positive reviews on the site were accurate and trustworthy.

    Answer from pro:

    Hi Misha, thank you for the awesome and detail review. It was a pleasure working with you. We will be happy to install the new toilet for you, give us a call when you are ready to get that done. Thank you from Aaron and The Waterworks Team.

    Reply created 11 Jul 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 9 Jul 2017

    Water Softener Malfunction

    I was able to book a service call quickly, even though my issue wasn't an emergency. Michael arrived at the scheduled time and fixed the problem quickly and efficiently. He was friendly and knowledgeable. I would definitely use the company's services in the future.

    Answer from pro:

    Hi, thank you for the great review. It was a pleasure working with you and glad we were able to fix the problem. Looking forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 10 Jul 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 4 Jul 2017

    Service

    Communication and service appointment was quick, and was kept up to date of the plumber’s arrival time as well as how long the repaiemr will take. Clear quote was provided on site before proceeding with the repair. Aaron fixed a water leak problem at the washing machine valve.

    Answer from pro:

    Hi Urburiato, thank you for the great review. It was a pleasure working with you and glad we were able to fix the problem. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 5 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jul 2017

    kitchen faucet repair

    I sent an email with my repair request and within 10 minutes received a call from Waterworks to arrange for service. The service was carried out as soon I was available to meet with the plumber, Michael. He arrived on time as arranged by telephone. No waiting all day! The repair was done quickly and efficiently and the faucet works like new. Michael was very friendly and helpful. I will definitely recommend Waterworks.

    Answer from pro:

    Hi Glenda, thank you for the great review. Glad we were able to help and to know your faucet works like new. Looking forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 5 Jul 2017
  • Review from Andria
    Rating: 5 out of 5
    Review left on 28 Jun 2017

    New Kitchen Faucet

    Aaron did a terrific job installing our new faucet. He solved another problem that cropped creatively. Natasha in the office was extremely pleasant and a great communicator. Once again, we are very satisfied with our service from WaterWorks!

    Answer from pro:

    Hi Andria, thank you for the great review. Glad Aaron was able to solved all your plumbing problem. We are a phone call away should you need us in the future. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 29 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2017

    Had a drain issue during the Xmas holidays. michael came himself and put my mind at ease.

    A little expensive but worth the fast service and peace of mind. I will only call Water Works in the future. They are reliable and trustworthy. I have had previous bad experiences with many drain companies and can't say enough about Water Works Queensway!

    Answer from pro:

    Hi Leslie, thank you for the great review. It was a pleasure working with you and you can definitely rely on us for any future repairs. Thank you from Michael and The Waterworks Team.

    Reply created 28 Jun 2017
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