Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Sarah, Leaside
    Rating: 5 out of 5
    Review left on 27 Jun 2017

    Dishwasher Repair

    I rang WaterWorks as my dishwasher wasn't working. I liked the fact I could actually speak to a person and discuss the issue. An engineer came within an hour. A photo of the engineer and introduction was e-mailed to me in advance which I really liked. The engineer, Aaron, was courteous and managed to sort the problem out quickly. Overall the service was quick, efficient and reasonably priced. The engineer was courteous, tidy and well-presented. Would highly recommend WaterWorks. Thank you.

    Answer from pro:

    Hi Sarah, thank you for the great review. Glad we were able to help. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 28 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2017

    Bathroom repair

    Natasha was pleasant on the phone when calling to make an appointment. Michael showed up exactly on time, did exactly what needed to be done and everything is back to working as it should for a very reasonable price. Would not hesitate to recommend him to anybody needing anything big or small.

    Answer from pro:

    Hi Rob, thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 27 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jun 2017

    Shower Drain smell

    Hi there I had an issue with my tenants shower drain emitting some food/grease smell. I wanted to get a second opinion from Waterworks Plumbing & Drain to see what the issue was and how to fix it. I had a service tech by the name of Aaron P. He was not only professional but acknowledged my concerns after listening to me talk about the problems my tenants were having. He provided a solution and I gave him the go ahead to do the work. He was very thorough and it really showed me that he cares about his customers. I have no second thoughts about going with this company again I'm the future.

    Answer from pro:

    Hi Brian, thank you for the great review. Glad we were able to get and get a solution for the smell. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 26 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2017

    Clogged bathroom sink

    The WaterWorks responded promptly to my request for a plumber to unclog a bathroom sink, sending Aaron the same day. He quickly assessed the problem and gave us the price from The WaterWorks’ price book. Once we agreed, he tackled the problem, cleaned out the drain and pipes, ensured everything was working smoothly and left the bathroom clean and tidy. He also checked out a leaky outdoor tap and recommended a replacement. When we decided to postpone that work, he generously made a temporary fix, at no charge, that should allow us to use the tap for a couple more seasons! Natasha, who booked the work, followed up with a phone call to ensure we were satisfied. This was our first experience with The WaterWorks, and we would happily choose them again.

    Answer from pro:

    Hi Pat, thank you for the awesome review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 23 Jun 2017
  • Review from Adrian
    Rating: 5 out of 5
    Review left on 22 Jun 2017

    Highly Recommend

    We were very happy with Aaron's work. He was on time, friendly, put on booties to protect our floors, and explained what had to be done clearly. He even caught a mistake made by the previous owner, which was worth the visit in itself (thanks Aaron). It was our second time using Waterworks and we would not hesitate to use them again. Highly recommended.

    Answer from pro:

    Hi Adrian, thank you for the great review and continued loyalty. Glad to hear you were very happy with Aaron work. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks team.

    Reply created 23 Jun 2017
  • Review from Andrew Catalano
    Rating: 5 out of 5
    Review left on 19 Jun 2017

    Checking for cause of shower leak

    Very happy with Aaron's work, he found the cause of the leak fairly quickly. I would definitely recommend them.

    Answer from pro:

    Hi Andrew, thank you for the great review and recommendation, we appreciate it. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 19 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jun 2017

    Back water valve

    We had an issue in an old house with the sewers backing up. thus we needed to install a back water valve. Water Works was efficient and friendly, great customer service. Would recommend them for any plumbing project. Ron

    Answer from pro:

    Hi Ron,thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us.Thank you from Michael and The Waterworks Team.

    Reply created 15 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2017

    Facet and Toilet Repairs

    Michael and his Team were great. They came in with covering on their boots/shoes which is very respectful. They talked to me during the work, asking questions and were aware that they needed to be mindful of costs as mine is a rental unit. I am very impressed and would recommend them.

    Answer from pro:

    Hi Fiona, thank you for the great review and recommendation, we greatly appreciate it. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 15 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jun 2017

    Water Leak in Boiler Room

    We had a leak from our second floor boiler room that damaged our kitchen ceiling on the main floor. After wasting time with various companies (even Mr. Rooter) who couldn't find the source of the issue, we called WaterWorks Plumbing after finding out that they were Baeumler Approved. Aaron arrive at our door - he is polite, professional and very knowledgeable! Don't be fooled by his young age. My husband and I were both impressed! He helped to diagnose the problem by performing a few tests and validated his suspicions by opening a few patches of drywall from our kitchen ceiling. We highly recommend Aaron to anyone who wants to get to the bottom of their water issues fast!

    Answer from pro:

    Hi Y&B, thank you for the great review and recommendation, we appreciate it. Glad we were able to find the leak and fix it. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 14 Jun 2017
  • Review from Neil Cavalier
    Rating: 5 out of 5
    Review left on 13 Jun 2017

    Various repairs

    you taking care of us for several years now we have two houses and they've been out many times to help us with fixing valves and drains etc. we always get an upfront price for any work commences. We like that. Great company to work with.

    Answer from pro:

    Hi Neil, thank you for the great review and your continued loyalty. Its always a pleasure working with you and we do look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 14 Jun 2017
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