Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from elana rosencrantz
    Rating: 5 out of 5
    Review left on 12 Jun 2017

    Dishwasher and Shower

    WaterWorks was easy to make an appointment with. They called before they came and showed up in a timely manner. They were clean and courteous and explained what they were going to do and the cost. My shower and dishwasher were both fixed. I would strongly recommend WaterWorks.

    Answer from pro:

    Hi Elana, thank you for the great review. Glad we were able to fix both your shower and dishwasher. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 13 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2017

    Fix burst outdoor pipe, replace shutoff valve in basement.

    The exterior pipe to water our back lawn and garden burst. The shutoff valve in the basement, for this pipe, was leaking and needed to be replaced. Natasha set up the appointment for Monday morning and the plumber, Aaron P arrived on time. He was very professional, explained what he was doing and why, did an excellent job, and then cleaned up afterwards. I was very impressed with the professionalism and quality of work from both Natasha and Aaron. We will definite use this service again.

    Answer from pro:

    Hi Don, thank you for the awesome review, we appreciate it. It was a pleasure working with you and glad we were able to help. You can definitely count on use for any future plumbing work. Thank you from Aaron,Natasha and The Waterworks Team.

    Reply created 13 Jun 2017
  • Review from Colin
    Rating: 5 out of 5
    Review left on 12 Jun 2017

    Emergency shower repair

    We had a low pressure issue in our ensuite shower and had another highly rated plumbing service in to fix it. They did half the job, saying they'd need to cut tiles to really fix it, and were not prepared to do so. On the weekend after the fix, our shower got stuck in the ON position! The company that did the fix said nothing could be done on the weekend, and told us to shut off the house's water. One call to Waterworks Canada and Michael was at our door in 15 minutes!! (not exaggerating!) He figured the whole thing out in no time, and solved our continuing low pressure problem too! This was a great experience, and I'm recommending these guys highly to my family and friends. Thanks Michael!

    Answer from pro:

    Hi Colin, thank you for the awesome review and recommendation, we appreciate it. Glad we were able to help and fixed the shower. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 12 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jun 2017

    Ceiling leaking through bathroom

    The company arrive on time. Aaron was very professional and efficient! Open the drywall clearly and find out the bathtub leaking problem quickly. Solve the problem neatly with his ten years plumbing experience and patient. Also help us fixing the leaking pipe problem in few second... Strongly recommend him. Worth the spending.

    Answer from pro:

    Hi Jennie, thank you for the great review. Glad we were able to help. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 12 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2017

    Shower leak

    Aaron fixed our shower leak and did a great job. He was professional, courteous and efficient. I will call Waterworks the next time I have a plumbing issue and recommend them to friends.

    Answer from pro:

    Hi Natalie, thank you for the great review and recommendation, we appreciate it. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 9 Jun 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 3 out of 5
    Review left on 5 Jun 2017

    TOILET LEAKAGE

    My bathroom toilet was making the strange noise and it was leaking. Aaron the plumber came to my house this morning to resolve the issue. The service was good, he explained thoroughly the problem and what need to be fixed and replaced. Aaron was professional and helpful. I thank you for that!

    Answer from pro:

    Hi User, thank you for the great review. Glad we were able to help and resolve the issue. We are a phone call away to answer any questions you have about the lifetime protection plan. Thank you from Aaron and The Waterworks Team.

    Reply created 5 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2017

    Service Calls + Repairs

    We called WaterWorks to check into a leaking kitchen faucet since their website indicated that they could possibly repair a high end KWC kitchen faucet that was leaking. Aaron showed up at the appointed time (their dispatcher called us to give us update on Aaron's estimated time of arrival) and did a great job fixing the leak with our kitchen faucet. While he was here he also helped fix a water fill control valve in one of our toilets that was sticking and cleared another water drain that wasn't draining properly. Aaron did all of these repairs in about 30 minutes and without any new replacement parts. He did leave us a price for a replacement water fill control valve (if the valve continued to stick) and gave us some pointers on how to use bio-friendly (and less corrosive) cleaners to ensure our drains don't get plugged. After all the work was done, Aaron charged us the regular $39 + HST service charge without any extra charges for the time spent doing the repairs. Total cost was $44 (when was the last time you had any service call cost this little). The fact that Aaron (inspite of his youthful appearance) was as knowledgeable and helpful as he was made this our best experience with a service call. We would highly recommend Aaron and WaterWorks Plumbing and Drains for any plumbing problems you have in the Toronto area.

    Answer from pro:

    Hi, thank you for the awesome review. Glad we were able to help. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 5 Jun 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jun 2017

    CLogged Tub Drain

    I called Water Works on Tuesday. They sent someone over the next day named Aaron. Extemely polite and professional. Made a fast and correct analysis of the problem and gave us a very fair quote. Completed the job quickly and cleanly and everthing is now working as it should Great Job and I highly reccomend this company. Jeffrey S

    Answer from pro:

    Hi Jeffrey, thank you for the awesome review and recommendation we appreciate it. Glad we were able to get the job done, it was a great pleasure working with you.We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 2 Jun 2017
  • Review from Reg McCourt
    Rating: 5 out of 5
    Review left on 27 May 2017

    3 plumbing problems

    We have been very pleased with this company's service! Aaron, the service person was helpful, and very efficient in quickly identifying the issue to be addressed, recommending a sound solution, and completing the work in a high quality, timely manner (Thanks Aaron!) Great work; this is our goto company for plumbing!

    Answer from pro:

    Hi Reg, thank you for the wonderful review. It was a pleasure working with you and we do look forward to working with you in the future should you need us. Glad to hear we are your go to company for plumbing. Thank you from Aaron and The Waterworks Team.

    Reply created 29 May 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 May 2017

    Backed up laundry sink and drain

    I would have given Mike a 11 out of 10.I'm just worried that the drain could back up again.He was didnt do any work that was not necessary.He even changed the course of the recommendations which turned out to be more econmocal and made sense to me. He kept me in the loop.i'm grateful for that. Im going to keep these people in my phone book.

    Answer from pro:

    Hi Murray G, thank you for the great review. Glad we were able to help. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 29 May 2017
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