Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 May 2017

    Toilet repair

    One of my toilets was making a loud hammering noise after flushing. I called Waterworks and they were extremely prompt in getting back to me and setting up an appointment. Aaron showed up on time and was extremely professional. He explained to me what the problem was, suggested a couple of solutions, and was patient with all my questions. He did a great job and was very courteous. He also did a check of all the plumbing in the house. I would definitely recommend.

    Answer from pro:

    Hi Gabriela, thank you for the great review and recommendation. It was a pleasure working with you and glad we were able to help. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 9 May 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 7 May 2017

    Leaky Bathroom

    Aaron was fantastic. He serviced our house on the same day we found a leak. He thought through the issue step by step by process of elimination and found the issue in no time. He was extremely professional and helpful.

    Answer from pro:

    Hi user, thank you for the great review. Glad we were able to help resolve your plumbing issue. We are here to help should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 8 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2017

    Aaron P

    Great caring company and Aaron P was super, He was very prompt and thorough. He was honest and upfront. Aaron was very knowledgeable and discussed the water issue. He communicated with us very well. It was worth the call.

    Answer from pro:

    Hi Jjrmkap, thank you for the awesome review, we appreciate it. Aaron is indeed a great plumber. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 8 May 2017
  • Review from Ivan
    Rating: 5 out of 5
    Review left on 5 May 2017

    Drain blockage

    My main pipe is clogged and backing up into the basement bathtub. The company has been communicating good with me with me since my first call. The plumber Aaron has been great at helping us out with the declogging and explaning the situation. Thanks guys for your help!

    Answer from pro:

    Hi Ivan, thank you for the great review. Glad we were able to help unclogged the drain. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 8 May 2017
  • Review from Jenny
    Rating: 5 out of 5
    Review left on 2 May 2017

    Bathroom faucet leakage

    Outstanding service received from the technician, Aaron This is my first experience with WaterWorks company- "Wow, I am so impressed and satisfied with the service provided." I had a problem with bathroom faucet leakage. Aaron was on time, very knowledgeable, professional and helpful. He did a thorough assessment of the problem and explained clearly what were the options available to repair it. Before he began repairing, he would show the price list on how much it will cost. If it is agreed upon, then he starts the work. A very polite, courteous, efficient technician. He also made sure the place is clean and tidy after the work is done. The service I received from Aaron was impeccable and am very happy that I called up WaterWorks. Overall, not just the technician was great, but the service and experience that I received from the company was excellent. Natasha, the office manager provided excellent customer service skills and was very helpful on the telephone too. The entire service provided by the company went beyond my expectations. I highly recommend this company to anyone out there. You will not regret. The service provided is trustworthy and reliable.

    Answer from pro:

    Hi Jenny, thank you for the awesome review. Glad to hear you were satisfied with the service provided. We try our very best to give all our customers the best experience possible with us. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron, Natasha and The Waterworks Team.

    Reply created 2 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2017

    Drain Unclogging

    Aaron came very quickly and immediately diagnosed the problem. He was very personable and helpful in explaining things. So nice to have our drains working! Hope we won't need to call again, but we won't hesitate to do so if we need this service again. Highly recommended!

    Answer from pro:

    Hi Inno, thank you for the great review. it was a pleasure working for you and glad we were able to help get your drains working. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 2 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2017

    Root X Treatment

    Aaron P came in to inspect our new home after we had a blockage in the basement after his consultation he recommended we perform a Root X treatment. He was on time, friendly, knowledgable and great his job. I would highly recommend his services to anyone.

    Answer from pro:

    Hi Ross, thank you for the great review. Glad we were able to help. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 1 May 2017
  • Review from John
    Rating: 5 out of 5
    Review left on 29 Apr 2017

    Main shutoff valve leak

    I had to shut off the main water supply valve because I needed to put a washer in another shutoff valve. When I turned the main valve back on it started leaking and I couldn't stop it. I called Waterworks and they had Aaron call me back within 5 mins. When he looked at it he initially thought it needed to be replaced but then he worked on it and got it to stop leaking and it ended up not needing replaced. This meant that it ended up costing less than half of what the replacement would have cost, not to mention another $500 if the city had to shut the water off. Aaron was friendly and professional. I am very pleased with the service call.

    Answer from pro:

    Hi John, thank you for the great review. Glad we were able to help and stop the leak. We are happy to hear you were very pleased with the service. We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 1 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2017

    Toilet Replacement

    Aaron P. (plumbing specialist) came in to replace our toilet. Was fast, professional, and prepared to do the job on the spot. Even took a look under our sink free of charge to tell us if there was an issue with a hose that had a set of vicegrips still attached from a different company we had come in before. Would recommend

    Answer from pro:

    Hi Jamieson.s, thank you for the great review. It was a pleasure working with you. Glad we were able to help in anyway we can. Thank you from Aaron and The Waterworks Team.

    Reply created 1 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Apr 2017

    Storm sewer blockage

    Water works responded lmmediately. The service man was Michael. He worked diligently, was very knowledgeable and neat. Most importantly he resolved a blockage problem that had been a headache for some time and gave me thourough advice on how to proceed to the next step. The price was fair and I definitely will use them again when needed. Good people.

    Answer from pro:

    Hi Americo, thank you for the great review. Glad we were able to help and resolve the problem. We are a phone call away should you need us in the future. Thank you from Michael and The WaterWorks Team.

    Reply created 27 Apr 2017
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