Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 22 Mar 2017

    Service call to repair toilet

    We received excellent service from Aaron on a recent service call. He arrived promptly, was courteous, personable, thorough and highly professional. He wasn't able to fix our toilet (a Pegasus toilet which is no longer available and had a faulty design which made it impossible to simply replace one part) but he tried and then was most generous with his knowledge in helping me to choose a replacement toilet which I ordered through Home Depot.

    Answer from pro:

    Hi, thank you for the great review. It was a pleasure working with you and happy to help in finding a replacement toilet. Give us a call once you receive the toilet and we will be happy to install it for you. Thank you from Aaron and The Waterworks Team.

    Reply created 27 Mar 2017
  • Review from Deb Perram
    Rating: 5 out of 5
    Review left on 22 Mar 2017

    great work and wonderful service!

    Arrived to assess a second opinion on a previous job estimate of $8000 - did the repair in a couple of hours, with an extremely minimal cost. We are so happy! Thank you!

    Answer from pro:

    Hi Deb and Peter, thank you for the great review. It was a pleasure working with you and glad we were able to get the repairs done at a minimal cost for you. We are a phone call away should you need us in the future. Thank you from us all at The Waterworks Plumbing and Drains.

    Reply created 27 Mar 2017
  • Review from Emily Snowden
    Rating: 5 out of 5
    Review left on 20 Mar 2017

    Clogged toilet

    Very impressed with the friendless and professionalism of this company, especially the particular worker we had, Aaron. Very efficient and effective, while still doing it at the best cost for someone who is a student. Would definitely use again and recommend to anyone.

    Answer from pro:

    Hi Emily,thank you for the great review. Glad to hear you are very impressed with us. We try our very best to give the best service we can to all our customers.We are a phone call away should you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 20 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2017

    Plumbing service

    Michael is very professional and knowledgeable. After snaking and unclogging our drain, he gave me advices to contact the city suspecting there is a broken pipe from the city side. He also arrived on site in a short period of time. Highly recommend for anyone that needs plumbing services.

    Answer from pro:

    Hi Rachel's Coffeehouse, thank you for the great review. It was a pleasure working with you and glad we were able to help in anyway we can. We tend to give the best advise and recommendation we can. We are a phone call away should you need us. Thank you from Michael and The Waterworks and Drains.

    Reply created 20 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Mar 2017

    Kudos to Aaron

    No one likes a surprised clogged laundry tub or the corresponding nauseated feeling of having to call a professional plumber.....but both of these disappeared when Aaron from Waterworks visited us yesterday. Professional, competent and patient with us as well as providing a "I won't leave until you're happy" style was a delight we didn't expect. Five stars for the company that hired Aaron and two more for Aaron himself. Kudos indeed!!

    Answer from pro:

    Hi James, thank you for the awesome review. It was a pleasure working for you and glad we were able to help. Aaron is indeed a great asset on our team. Give us a call anytime you need us in the future. Thank you from Aaron and The Waterworks Team.

    Reply created 20 Mar 2017
  • Review from Homeowner
    Rating: 5 out of 5
    Review left on 17 Mar 2017

    Plumbing issue

    Our washer created a funky smell so thought we should call a plumber to have a look-see in the pipes/drains. Mike arrived the same day, fixed the problem but also went above and beyond to fix a subsequent issue and even offered up some cost/energy saving ideas! No longer needing to know who to call if any other plumbing issues come up. Highly recommended!

    Answer from pro:

    Hi Homeowner, thank you for the great review and recommendation. It was a pleasure working for you and glad we were able to help. We are a phone call away should you need us in the future. Thank you from all of us at the Waterworks Plumbing and Drains.

    Reply created 20 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2017

    Fixing various leaks

    This was my first time using this company. They fixed two toilets and replaced a faulty and leaking exterior hose bin. They were very prompt, professional and clean. I would not hesitate to use them again when the need arises.

    Answer from pro:

    Hi Eric,thank you for the great review. It was a pleasure working with you and looking forward to working with you in the future should you need us. Thank you from all of us at The Waterworks Plumbing and Drains.

    Reply created 16 Mar 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 15 Mar 2017

    Fantastic plumbing service

    Waterworks are very professional and do an amazing job with whatever plumbing work you need. Natasha is polite and thorough on the phone as she understands what needs doing. Michael, the business owner is a master plumber who really knows his stuff and goes out on many of the calls himself. I have used Waterworks 3 times now, and every one has been a positive experience which is saying something when your day starts with toilet water showering down on you through a bathroom fan vent. The cost of the repairs is not cheap, as it rarely is with plumbing, but the job will be done right and in good time. I highly recommend using these guys for all your plumbing needs.

    Answer from pro:

    Hi, thank you for the awesome review and your recommendation. Glad to know your experience with us has always been positive.You can rest assure you will receive the same positive experience in the future should you need us. Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 16 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2017

    Leaky pipe repair

    We had a leak in a cold water pipe that damaged some of the finished basement ceiling but it wasn’t obvious where it was originating from somewhere above. Aaron’s methodical approach to pinpointing the source minimized the amount of cutting into walls to explore (there was no way around that), and the source was located & repaired (it was an unusual circumstance that would have originated with a kitchen reno done the previous year). Thank you Aaron for your excellent work!

    Answer from pro:

    Hi Andy, thank you for the awesome review. Glad we were able to find the leak and repair it for you. It was a pleasure working with you and looking forward to working with you in the future should you need us. Thank you from Aaron and The Waterworks Team.

    Reply created 16 Mar 2017
  • Review from Kenny Hannan
    Rating: 5 out of 5
    Review left on 13 Mar 2017

    various repairs

    attention to detail, personal service, options well explained, suggestions for improvements, follow up as promised, polite from phone to house call, professional in approach and work, they always try to please the customer

    Answer from pro:

    Hi Kenny, thank you for the great review. I was a pleasure working with you and we do look forward to working with you in the future should you need us.We try to provide the best service we can to all our customers. Thank you from all of us at The Waterworks Plumbing and Drains.

    Reply created 14 Mar 2017
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