Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 27 Feb 2017

    Sump Pump

    Diagnosed sump issue - installation problem by previous contractor plus sump was due for replacement. Waterworks promptly replaced sump and cleaned out sump drainage basin at no extra cost. Fast, pleasant and were friendly with our dog who is overly inquisitive.

    Answer from pro:

    Hi, thank you for the great review. It was a pleasure working with you and glad we were able to get the work done for you. We are a phone call away should you need us in the future. Thank you from The Waterworks Team.

    Reply created 1 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Feb 2017

    Quick and honest service

    Larry from WaterWorks came by as we had a leak from the bathroom above our kitchen. He quickly deduced that it was from the window in the shower rather than a leaking pipe . Rather than doing any unnecessary exploration he offered the most reasonable solution first. Thanks Larry!

    Answer from pro:

    Hi John, thank you for the great review. Glad we were able to help in anyway we can. Give us a call anytime you need us in the future, we will be happy to help. Thank you from Larry and The Waterworks Team.

    Reply created 24 Feb 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 14 Feb 2017

    Leaking toilets

    Michael was quick to diagnose my problem and solve my leaking toilet bowls. He was happy to make extra suggestions about a couple of my other appliances and gave me good advice which will save money in the future. Michael seeks to please and ensure a job well done.

    Answer from pro:

    Hi Teri, thank you for the great review. Glad we were able to help and solve the problem. We tend to give the best recommendations we can to all our customers. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 17 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Feb 2017

    Friendly, quick and great customer service

    I called Waterworks for a shower head leak after my first plumber didn't come through. Natasha at the office and Michael the plumber were fantastic at listening to my problem, and my dilemma with the other plumber. They came to my rescue and got the job done in record time. Super friendly, helpful people.. a refreshing change to most contractors I've encountered.

    Answer from pro:

    Hi Sarah, thank you for the great review. Glad we were able to help in any way we can and got the job done for you. We are a phone call away should you need us in the future. Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 14 Feb 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 0 out of 5
    Review left on 13 Feb 2017

    Blocked drain in rental apt.

    Our tenant blocked our drain very badly and Michael came within a half hour and resolved the issue. He was very trustworthy and allowed me to watch his process while explaining it all. I never felt at any time that I had been taken for a ride! Finding trustworthy trades people is very hard so it was a pleasure to work with this company. Highly recommended!

    Answer from pro:

    Hi Jessica,thank you for the awesome review. Glad we were able to clear the drain for you. It was a pleasure working for you and looking forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 14 Feb 2017
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 9 Feb 2017

    Clogged drain

    Larry fixed our kitchen drain in about 1 hour. He was very professional and pleasant. We were happy it only cost the quoted $400 and not $700 as discussed if the job required more tools.

    Answer from pro:

    Hi, thank you for the great review. Glad we were able to fix the drain at a cost effective way for you. We are a phone call away should you need us in the future. Thank you from Larry and The Waterworks Team.

    Reply created 13 Feb 2017
  • Review from Kasia Dratwa
    Rating: 5 out of 5
    Review left on 8 Feb 2017

    Installation of kitchen faucet

    Great customer service! Very knowledgeable and quick to get back to you and answer any questions. Staff was a pleasure to deal with very friendly. Definitely recommend Michael and his staff! Thank you for the great job!

    Answer from pro:

    Hi Kasia, thank you for the great review and recommendation. It was a pleasure working with you. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 13 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2017

    Fixed Dishwasher Hose

    Rodents ate through my dishwater hose, making a huge mess and rendering the dishwasher useless. The retailer I purchased it at said it would take 8 weeks to order the part. No thanks. Rather than take the time and risk of finding a generic part and attempting the fix on my own, I just called the pros at Waterworks. They came the next morning to assess the situation, ordered the part that day, it arrived a day later and they were back to finish the job. Best of all, I know the job was done right. Thanks again guys!

    Answer from pro:

    Hi Cam, thank you for the awesome review and your continued loyalty. Glad we were able to get the hose and repair done for you in just a few days. We are a phone call away should you need us in the future. You know you can definitely count on us. Thank you from Michael, Larry and The Waterworks Team.

    Reply created 7 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2017

    Toilet Replacement

    We had an old toilet downstairs that needed replacing. Larry was very courteous and friendly and explained the quote in detail which we found reasonable. We booked an appointment to get it done and Larry was on time and exceptionally neat and tidy in doing the job. Personalized, friendly and efficient service. Will use WaterWorks again in heartbeat.

    Answer from pro:

    Hi Neil, thank you from the great review. It was a pleasure working with you and getting your toilet install. We are a phone call away should you need us. Thank you from Larry and The Waterworks Team.

    Reply created 2 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2017

    Washer installation and faucet repair

    We were very happy with the work provided by WaterWorks Plumbing. Michael and his apprentice Donovan were extremely pleasant and they finished the work quickly with care and expertise. The whole company catered to high quality service, calling us with expected arrival times and confirming that everything was satisfactory upon completion. I have no hesitation in recommending this company for any job you might have. Thank you Michael to you and your whole team.

    Answer from pro:

    Hi Pam, thank you for the great review. Glad to hear you are happy with the work and service we provided. It was a pleasure working with you and look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 31 Jan 2017
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