Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 4 Jan 2017

    Dishwasher installed, new p trap, new pop-up

    They were courteous and friendly, and if money is no object, they are fine to use. All the work seems to been done well, but I regret that I did not take the time to get quotes from at least three companies, as the prices I paid seem high. When I callled about my concerns, the owner immediately called back and was happy to discuss my concerns with me. Here are the prices I was given. They charged $257 to remove my old dishwasher, $329 to install the new one. That included some electrical and new piping. The new p trap was $280 (they supplied the pipe) and the removal and install of the pop-up in the bathroom sink was $410 (they supplied the pop-up). I was going to have a new faucet installed in the kitchen, but that would have cost another $536 (just for the install, I already have the faucet). All the prices were listed in their quote binder (and reflect a 10% discount), and all prices were given to me before the work was started, so the buyers remorse I am feeling is my own fault.

    Answer from pro:

    Hi Jay, thank you for the review, we appreciate your business. Do not feel at fault or guilty, as you can see here on Homestars our pricing is very competitive with our top competitors. We do stand by our work and will take care of you should you need us in the future. Thank you from The Waterworks Team.

    Reply created 6 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Dec 2016

    Old and out-dated shower head

    We had a shower head that had never been good and finally gave out the evening before we were going away for a week. Late in the evening, I was able to get in touch with Michael, who was very helpful and knowledgeable. The interaction the following morning with Natasha was very officious and pleasant. We were able to get Michael out to our house to do all the work, and we were still able to leave on our trip as planned. It always feels imbalanced talking to experts when you have no knowledge of the subject matter. Michael was patient and instilled trust very quickly. This was a very positive experience and I heartily recommend WaterWorks based on this experience with Michael and Natasha. Thank you.

    Answer from pro:

    Hi Chris, thank you for the wonderful review. Glad we were able to help and get the repairs done. Now you can definitely relax and enjoy your vacation. We are a phone call away should you need us in the future. Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 30 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Dec 2016

    Flooded Basement

    The exterior faucet for watering our garden froze and burst which flooded our basement. We were forced to turn off all the water to prevent further flooding. They were able to come out to fix the issue the same night which is great given we have a new born. Michael was very helpful and provided a clear explanation of our various options.

    Answer from pro:

    Hi Seb, thank you for the great review. Glad we were able to fix the issue for you the same night.It was nice working for you and looking forward to working with you in the future should you need us. Thank you from Us all at The Waterworks Plumbing.

    Reply created 10 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Dec 2016

    Plumbing Issue

    Today was the first time I used Water Works Plumbing services, and I was so impressed with the company. From the beginning, Natasha was very professional and polite over the phone, and it was extremely easy to book someone to come to my house at a time that was convenient for me. An email notification was sent to me with a picture of the plumber who would be visiting my house, which definitely gave me a sense of security. Michael was very personable and professional as well. All of the pricing was clearly outlined as well as reasonable, and Michael was very good about explaining what the issue was and only fixing what needed to be fixed. **Update: I had to use WaterWorks Plumbing for another plumbing issue separate from the one I originally reviewed above. I was not able to write a second separate review because HomeStars wouldn't allow me to write more than two reviews for the same company within 6 months. Aaron arrived promptly and was very polite and professional. He fixed our leak under the sink and explained to us exactly what needed to be done. Overall he did a great job!

    Answer from pro:

    Hi D.I, thank you for the great review. Glad to hear we will be the only plumbing company you will ever use, you can definitely count on us. We are a phone call away anytime you need us in the future. Thank you from Michael, Natasha and The Waterworks Team. Happy Holidays!

    Reply created 23 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Dec 2016

    Bathroom sink clog

    Extremely quick - called to make an appointment and work was done same day. The work was done quickly and efficiently with no fussing about. Friendly and gracious. Absolutely recommend.

    Answer from pro:

    Hi Miles, thank you for the great review. It was nice working for you and looking forward to working with you in the future should you need us. Thank you from Us all at The Waterworks Plumbing. Happy Holidays!

    Reply created 23 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Dec 2016

    Toilet flapper and fill valve replacement

    Our toilet flapper and fill valve was broken and we doesn't want to contact our old plumbing company because they are always late and overpriced. So, we try WaterWorks and we are really happy about the services. The plumber comes right on time and the work is done perfectly and professionally. The price is reasonable. Now, we have a working toilet again. Thanks WaterWorks!!!

    Answer from pro:

    Hi Jate, thank you for the great review. Glad to hear you are really happy with our service. Great service is what we believe every one of our customers deserves. We take pride in responding in a timely fashion and make our best effort to exceed customer expectations.Looking forward to working with you in the future should you need us. Thank you from Larry and The Waterworks Team.

    Reply created 22 Dec 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 20 Dec 2016

    Plumbing

    We had a leaky exterior tap and, temperatures being below zero, were concerned. We arranged for Michael to come in as soon as possible and he provided a few solutions for us to choose from. Very happy with the service and would recommend him and Water Works.

    Answer from pro:

    Hi Garrett, thank you for the great review. Happy to hear that you are happy with the service you received. It was a pleasure working for you. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 22 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2016

    Clogged sink fixed

    Our bathroom sink was completely clogged and we had that fixed as well as a slow running toilet. Michael not only fixed it but also gave us great advice about ongoing maintenance steps we could take to prevent it from happening again. He was fast and thorough and we are very happy with the result.

    Answer from pro:

    Hi Ron, thank you for the great review. It was a pleasure working for you. We try our best to give the best recommendations we can to all our customers. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 21 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2016

    Replaced toilet

    Very good response to my problem. Very satisfied with the service and courtesy and skill One of the best plumbers I have used in the city of Toronto. Thank you Mike

    Answer from pro:

    Hi Marcus, thank you for the great review. Happy to hear you are very satisfied with the service we provided. It was a pleasure working with you and look forward to working with you in the future should you need us. Thank you from Michael and the Waterworks Team.

    Reply created 20 Dec 2016
  • Review from Mike Stark
    Rating: 5 out of 5
    Review left on 19 Dec 2016

    Great service!

    Superb service! A pleasure dealing with a plumbing company that puts the customer first - highly recommended! Michael is friendly, professional, knowledgeable and efficient - willing to go that extra mile to make for a wonderful plumbing experience!

    Answer from pro:

    Hi Mike,thank you for the awesome review.Great service is what we believe every one of our customers deserves. We take pride in responding in a timely fashion and make our best effort to exceed customer expectations.Looking forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Plumbing and Drains Team.

    Reply created 20 Dec 2016
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