Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2016

    Best Plumber in town!

    Michael is the best. He is professional, friendly and knowledgeable. He arrived when he said he would. The company sends you a picture of Michael before he arrives so you know it is the right person. I thought that was a great idea. He worked quickly and knows a lot about everything. Call him. Natasha - from the office - was very friendly. She called after he left to make sure everything was ok. You will not be disappointed.

    Answer from pro:

    Hi Jody, thank you for the wonderful review and comments. It means a lot to us. We strive to provide excellent service to all our customers. We are a phone call away should you need us. Thank you from Michael, Natasha and The Waterworks team.

    Reply created 15 Nov 2016
  • Review from nancie mcLeod
    Rating: 5 out of 5
    Review left on 15 Nov 2016

    Clogged drain

    Michael and his team were knowledgeable, friendly, responsive and very polite. They even sent a picture vi email just prior to arrival at the door so I would know you was coming. If they are this detailed on the customer service, then I bet they afford the same level of attention to their plumbing repairs! I highly recommend using WaterWorks!

    Answer from pro:

    Hi Nancie, thank you for the awesome review and positive comments.It was a pleasure working for you. We like to keep our customer informed and give the best service and recommendations we can to all our customers. We are a phone call away should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 16 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2016

    Excellent service

    Had a damaging three floor flood due to toilet overflow. This is a very professional, responsive company with a great deal of experience. Their staff are helpful and very personable! Highly recommend.

    Answer from pro:

    Hi Martha, thank you for the great review. Glad we can help in any way we can and resolve the problem. You can count on us anytime you need us in the future. Thank you from The Waterworks Team.

    Reply created 16 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Nov 2016

    Toilet Replacement

    This is my second time using Waterworks. Needed some help with three slow flushing toilets. Larry quickly diagnosed the problem and explained exactly the type of toilets I would need for my home. Natasha ordered them and kept me informed every step of the way. I really appreciated her follow up calls. Larry returned to install the toilets. He was very efficient and tidy. Overall a stress free experience. I would highly recommend Water Works.

    Answer from pro:

    Hi Adena, thank you for the great review and your continued loyalty. It was a pleasure working for you and glad everything was stress free for you. We are a phone call away should you need us in the future. Thank you from Larry, Natasha and The Waterworks Team.

    Reply created 15 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2016

    Hot Water Tank Repair

    Fed up with lukewarm baths, I decided to look on Homestars to find a good plumber to fix the hot/cold water mixer on my hot water tank. Michael from Water Works Canada came out to help. He was extremely pleasant and knowledgeable. After listening to my experience and a quick look at the hot water tank and hot/cold water mixer he found that it wasn't working as it should so gave me a quote and fixed it on the spot. After the work was done he cleaned everything up, better than it was before! I can now have a nice hot relaxing bath again. I would definitely call Water Works Canada again for any plumbing needs. Thank you Michael!

    Answer from pro:

    Hi Shannon, thank you for the great review. We are happy that you can now enjoy a hot relaxing bath. It was a pleasure working for you and look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 10 Nov 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 4 Nov 2016

    VERY Pleased with The Water Works!!

    Needed to have repairs made to existing plumbing which included the complicated removal of an old basement toilet. I chose The Water Works because of their excellent reviews on HomeStars. I was impressed through the whole process from the initial call to Natasha in the office (she is an excellent representative for the company) to the high quality of the actual work performed by Mike. The Water Works will definitely be our 'go to' company for any future plumbing needs.

    Answer from pro:

    Hi, Thank you for the awesome review. It is great to know we will be your "go to" company for any plumbing work. You can count on us for exceptional service every time in the future. Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 7 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2016

    New Faucet and Drain hook up

    WaterWorks was great to work with. They ensured that I knew when they were arriving and sent me a picture of Michael so I knew who would be coming. Michael did a great job and made sure that I was happy with what he had done prior to leaving. I highly recommend WaterWorks.

    Answer from pro:

    Hi Im_tri_racer, thank you for the great review.We like to keep our customer informed and give the best service we can provide to all our customers. It was a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 2 Nov 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Oct 2016

    Dishwasher installation

    My dishwasher was not an easy installation due to the fact that the builders had used odd sized plumbing, but Mike did a great job of cutting and capping off the old pipe and installing new pipes. The dishwasher works perfectly, and I don't have to worry about anything going wrong behind the scenes. I am perfectly happy with the service and the quality of work provided.

    Answer from pro:

    Hi Cindy, thank you for the great review. We are glad that Michael was able to get the repairs done and your dishwasher is working perfectly. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 26 Oct 2016
  • Review from LukeDCM
    Rating: 5 out of 5
    Review left on 16 Oct 2016

    Excellent Service

    I contacted WaterWorks Plumbing through e-mail and they got back to me within the half hour. Our plumber, Michael, came out on a Sunday morning, assessed the situation, gave me a quote, and proceeded to complete the job in a short period of time. He was professional, very friendly, and explained to me the steps he was taking along the way. He was also very clean, and left my condominium the way it was when he arrived. I would recommend this company to my friends and family, as it is extremely difficult to find a reliable plumber these days.

    Answer from pro:

    Hi Luke, thank you for the awesome review.It was a pleasure working for you. We like to keep our customer informed and give the best service we can provide to all our customers. We are a phone call away should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 17 Oct 2016
  • Review from Andria
    Rating: 5 out of 5
    Review left on 13 Oct 2016

    Garbage disposal repair

    I couldn't be happier with the service I received from WaterWorks. Natasha communicated with me throughout the day with updates about when the plumber would arrive, which was most appreciated. Larry persisted until he fixed the problem, after other plumbers had told me it could not be done. He's my new hero!

    Answer from pro:

    Hi Andria, thank you for the awesome review. Glad you found a new hero.We take pride in responding in a timely fashion and make our best effort to exceed customer expectations. We are a phone call away should you need us in the future. Thank you from Larry, Natasha and The Waterworks Team.

    Reply created 13 Oct 2016
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