Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Elsa Rodriguez
    Rating: 5 out of 5
    Review left on 12 Sep 2016

    Garbage Disposal and replace hoses

    Excellent Service,reasonable prices, same day Service. I would highly recommend. Reliable,Very quick He knew what to do and did some recommendations to avoid future problems. I will call them again

    Answer from pro:

    Hi Elsa, thank you for the great review. We have heard many great things about our service and we appreciate it. Great service is what we believe every one of our customers deserves. We take pride in responding in a timely fashion and make our best effort to exceed customer expectations. We are a phone call away should you need us in the future. Thank you from The Waterworks Team.

    Reply created 20 Sep 2016
  • Review from Daniela
    Rating: 5 out of 5
    Review left on 9 Sep 2016

    Badly Clogged Drain

    We had a badly clogged drain in our warehouse sink. We had another group come and try to clear it but they were unsuccessful. Someone recommended Waterworks and Michael came and quickly cleared it. He knew exactly what to do and used a special tool for this purpose. He also gave us advise on how to prevent future clogs. He was professional, extremely friendly and very knowledgeable. We would definitely use them again.

    Answer from pro:

    Hi Daniela, thank you for the awesome review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. It will be our pleasure to be of help to you or your family in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 20 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2016

    Kitchen and Leaks

    I've used WaterWorks on three separate occasions - first to find and repair a leak in the wall (a result of another contractor) and the next time to replace faucets in both the kitchen and bathroom and finally to help install a dish washer. In all three occasions WaterWorks has been exceptional in both their professionalism as well as the work they have done. They have always been responsive and courteous, provided excellent advice and the work performed has been of the highest quality.

    Answer from pro:

    Hi Mike, thank you for the great review. We really appreciate your business and the opportunity to help you. We are pleased to be of service to you and glad the repairs are all done for you. We are always here should you need us in the future. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 20 Sep 2016
  • Review from Kram Tilt
    Rating: 5 out of 5
    Review left on 6 Sep 2016

    Odd Jobs Bathroom Shower

    Turned out I got some very good advice, very quickly and only had to pay for the house call which was more than reasonable . Michael talked me out of the expensive fixes I was looking for and made a recommendation to go another way. Thanks Michael.

    Answer from pro:

    Hi Mark, thank you for the great review. We like to keep our customer informed and give the best advice that we can. It was a pleasure working for you and we look forward to working with you in the future should you need us. Thank you from Michael and the Waterworks Team.

    Reply created 20 Sep 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 6 Sep 2016

    repair shower/tub faucets

    Water Works were very professional from my initial phone call to finishing the job exactly when they said they would. The process was fully explained on the phone before the plumber arrived and I felt in control of the options available and how much I wanted to spend. My leaky faucets were fixed right away and quickly without feeling rushed. I will be calling Water Works for my next plumbing job!

    Answer from pro:

    Hi, thank you for taking the time to write a review for us. We are extremely pleased to hear that you will be using us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 20 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Aug 2016

    Courteous and Professional Plumbing Service

    I highly recommend retaining Waterworks Plumbing & Drains for your plumbing needs. My experience was excellent, from the staff who scheduled my call to the professional and courteous plumber that attended to fixing my sink. 5 stars.

    Answer from pro:

    Hi Aleks, thank you for sharing your positive experience here on Homestars. We have heard many great things about our service and we appreciate it. Great service is what we believe every one of our customers deserves. We take pride in responding in a timely fashion and make our best effort to exceed customer expectations. Thank you from The Waterworks Team.

    Reply created 20 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Aug 2016

    Toilet installation

    We found Waterworks on line. Michael was fast, smart and helped us make a decision on which eco-friendly toilet to purchase. He told us where to go for the best price and what the installation would cost. He's an expert technician but also knowledgeable about water waste and how to mitigate costs. I am so happy we found Waterworks. We will always use their services.

    Answer from pro:

    Hi Jane, thank you very much for taking your time and posting your review here on Homestars. Thank you so much for the opportunity to let us take care of your plumbing needs, we are happy to help in any way we can. We look forward to working with you in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 20 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Aug 2016

    Dishwasher drain

    I had a stubborn dishwasher problem; it just wouldn't drain. We called numerous companies and the Water Works was the only company that was able to come same day. Michael was very friendly, and figured out the issue almost immediately. He stayed a while and ran the dishwasher a few times to ensure no more leakage. This place will be my first choice next time I have a plumbing issue.

    Answer from pro:

    Hi Insiya, Thank you for the great review. Glad we were able to help resolve your dishwasher problem and have it working. Happy to hear we will be your first choice next time you have a plumbing problem, we are just a phone call away. Thank you from Michael and The Waterworks Team.

    Reply created 20 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Aug 2016

    Toilet malfunction

    This was our second great experience with Water Works. Hard to believe they aren't one of the top companies on Homestars -- I saw no difference in service from three years ago. An appointment was scheduled immediately and the problem identified and fixed very quickly. Wonderful service.

    Answer from pro:

    Hi Stephanie, thank you for your great review and continued loyalty. Our service is always the same as we pride ourselves to give the best customer satisfaction. We are a phone call away should you need us. Thanks. The Waterworks Team

    Reply created 19 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Aug 2016

    Toilet issue

    We have used Waterworks several times and never been disappointed. They are unfailingly prompt, professional and go above and beyond to address difficult or unforseen issues. Michael is a super nice guy too, which is always welcome. This time the issue was a wall-hung toilet which seems to occasionally flush itself. Since the toilet was acting normally in the time he was here, Michael took pictures and promised to call the support people for advice rather than spend hours taking it apart. He also consulted a crew outside who were doing a water by-pass to see if that might be the issue. (which we suspected might be the case) He also didn't charge for the service call. Up front and honest, I would recommend Waterworks to anyone.

    Answer from pro:

    Hi Rick, thank you for your review and your continued loyalty. It's always a pleasure working for you, you can count on us anytime you need us. Looking forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 19 Sep 2016
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