Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 5 Aug 2016

    prompt, helpful and friendly

    Waterworks was very helpful and prompt! They returned my phone call immediately and set me up with an evaluation appointment the next day. The plumber Larry who came was thorough and gave me useful advice about my plumbing issue (which turns out is actually my condo's responsibility). He also came right on time :) I would definitely use this company again!

    Answer from pro:

    Thank you for your kind words i will be sure to pass along the message to Larry.

    Reply created 12 Aug 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 1 out of 5
    Review left on 5 Aug 2016

    Fix leaky toilet

    My toilet sprung a leak and called these guys in for a quote. They charged $40 just to come out. The plumber that came in was super professional and extremely nice and polite. I have nothing but good things to say about him. But after he took a look at the issue he quoted me $300 (!!!!) for a 'complete toilet rebuild' when I inquired as to why so expensive and why it needs a full rebuild he said its the company price list which includes labour and parts. Considering theres maybe $30 worth of parts in the toilet I was a little surprised at the cost. Not sure if this is part of their pricing strategy but seems a bit off. I politely declined the offer, paid them their consulting fees and ended up going to home depot and replacing the broken seal for exactly $2.19 and 10 minutes of work - leak stopped and toilet is working fine now. Total cost $42.19 ($40 for the quote and $2.19 for the part). Unless you need major work done these guys are probably good but for small stuff like broken seals and leaks you are better off to try to fix it yourself or call a handyman that will charge by the hour and buy the parts at HD.

    Answer from pro:

    Hi I'm Michael Yuffa and I am the owner of Water Works. I would like to let you know about our pricing on toilet tank rebuilds. We use higher quality parts and do a more thorough repair and each job is completed with care. All of our work is completed by a licensed plumber (not a tech)and the quality of our work is highly professional as you can read by our thousands of satisfied clients. Each quote includes a diagnoses of the problem,time,material,labour,overhead costs and a small profit. All of our prices are generated by our software and in our price book.Our prices are comparable to our competitors and often even lower. We take pride in making customers happy.I would like to offer you a full refund for your service charge fee. Or if you like I can leave a credit on your account for double the service charge for future repair work.Or we can donate your monies to your favorite charity.Although we never heard back from you.Our door is always open to you.Thank You! Hope you have a wonderful day. Michael Yuffa,Master Plumber

    Reply created 12 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Aug 2016

    Replaced shower valve cartridge to alleviate groaning in pipes

    Our basement shower was consistently generating awful groaning noises in the pipes whenever we engaged the diverter for the shower head. We were worried we either had unsecured pipes, or that something more nefarious was going on back there. Michael showed up at our home a day after I had called in, diagnosed the problem as a faulty valve cartridge, and was able to replace the defective part in less than an hour. I've been with Water Works Plumbing for over three years now. Their punctuality, professionalism, level of communication and transparency continues to impress. I continue to use them because the piece of mind I get from their straightforward pricing and their satisfaction guarantee. There are never any surprises with these guys, just a job well done!

    Answer from pro:

    Thank Michael I will pass along your kind works to the staff here at Water Work.

    Reply created 12 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2016

    Faucet replaced. Was right on time, very courteous, cleaned everything up.a pleasure to deal with.

    Had a leak and no water pressure. Michael came out in less than24 hours. Had a faucet in the truck, replaced it. The whole job was done in less than an hour. Left the premises pristine.

    Answer from pro:

    Hi Dobbers, thank you for the great review. We are happy to be of service to you and have your faucet replaced and working. We really appreciate your business and the opportunity to help you. We are here if you need us, we are just a phone call away. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 13 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2016

    Great work!

    Michael the owner and a master plumber was on time. Diagnosed the issues with four taps and fixed everything in less than two hours. Wore booties in the house. Very knowledgeable, professional, friendly. Fare price. I highly recommend this company.

    Answer from pro:

    Hi Natalie, it was a pleasure reading your review and learning how satisfied you were with the service you received. Thanks for the wonderful feedback. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 13 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2016

    Superb Service Highly Recommended

    We called Water Works Plumbing for my father because of a very clogged drain problem at his property. As always Michael was very professional. friendly and solved the problem quickly. I am very pleased with how Michael operates and would not hesitate to recommend Water Works Plumbing to my clients, family and friends.

    Answer from pro:

    Hi Sam,On behalf of the WaterWorks Team it is appreciated that you took the time taken out of your day to write this review. In addition thank you for spreading the word and recommending us to your family and friends. So glad Michael offered such a positive customer experience and got your drain functioning again. Know that we pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day. You’re WaterWorks Team

    Reply created 13 Sep 2016
  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 17 Jul 2016

    Prompt, friendly service

    Had two clogged sinks and after a quick and friendly chat with the receptionist, Mike arrived in a few hours. He was professional, quick, quite tidy while working, and provided us with different cost options for the repairs. We are very pleased with Waterworks and will call them again.

    Answer from pro:

    Hello, thank you for sharing your positive experience here on Homestars. We have heard many great things about our service and we appreciate it. Great service is what we believe every one of our customers deserves. We look forward to assisting you with your plumbing/drain needs in the future.

    Reply created 13 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jul 2016

    clogged bathroom sink

    I phoned Water Works Plumbing in the morning for a clogged bathroom sink and less than 3 hours later Michael,their master plumber was on the job. Professional and courteous. I was quite pleased with the service and I feel that I have a plumbing service that I can rely on.

    Answer from pro:

    Hi Dianne, thank you for taking the time to write a review for us. We are extremely pleased to hear that you can rely on us again for any future plumbing and drain jobs you have. You can rest assured that you will get exceptional customer service from us each and every time. Thank you from The Waterworks Plumbing and Drains Inc.

    Reply created 13 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2016

    Bathroom repair

    As soon as Michael arrived, I knew right away I was dealing with a professional! Friendly, courteous, and very knowledgeable. Not only was my bathroom repair done in a timely manner, but Michael also fixed two sinks (complimentary)! Over 30 years experience and it shows! Competitively priced with a satisfaction guarantee! I will definitely continue to use Michael's services and confidently refer him to family, friends, and clients!!

    Answer from pro:

    Hi Shirley, On behalf of the WaterWorks Team we would like to thank you for sharing your upbeat experience and posting your review. It is a pleasure to hear that Michael helped you with your bathroom repair and the problem was elevated on the spot. We pride ourselves on being courteous, informed and professional at all times, to driving a positive customer experience. We are looking forward to being your plumbing and drain service providers in the future. Have a great day and stay dry! You’re WaterWorks Team

    Reply created 13 Sep 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2016

    Great service as always!

    Plumbing problems are never fun, but it's nice working with the pro's at Waterworks. Second time using them and again, they came out quickly, called ahead when they were on route, were friendly, upfront about prices, and completed the job. I've tried a few plumbers, and these guys are the best I've worked with, so I'll keep coming back.

    Answer from pro:

    Hi Cam B, thank you for the awesome review! It is always a pleasure working for you and we're glad to know that you will continue to contact us for any future plumbing issues. Thanks once again from Michael Yuffa and your WaterWorks Team!

    Reply created 29 Jun 2016
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