Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2014

    Plumbing

    Thank you Michael and Natasha. The upstairs toilet had a slow leak into the downstairs room. The flange was loose and set too low. even with some new gaskets, Michael realized that the leak was coming from the back of the tank. thanks for solving the problem for us.

    Answer from pro:

    Hi Bbjohn,We thank you for letting us know we are able to help you with your problem.We want to continue to provide you with excellent service.We are here anytime to serve you. Thank you from us all at WaterWorks Plumbing and Drains.

    Reply created 18 Dec 2014
  • Review from Cam
    Rating: 5 out of 5
    Review left on 25 Nov 2014

    install two exterior water shut offs and replace two exterior taps

    Very professional, very fast and very courteous service. It wasn't cheap but the work was very well done. I have used WaterWorks in the past and would use them again.

    Answer from pro:

    Hi Cam,It means so much to us to hear a customer be honest with our service. We commit to also understand the importance of this type of feedback and prove that our quality work will still build a loyal customer who knows we don’t let you down to give you the best service out there.Thank you for your support.WaterWorks Plumbing

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2014

    Kitchen Faucet install

    I had to replace a leaking kitchen faucet and install 3 new shutoff valves under the sink. I purchased the kitchen faucet myself. Natasha arranged the appointment for Michael to do the work and even emailed Michael's picture in advance (this is a nice touch considering it was my wife at home with my 2 year old daughter). Michael arrived on time and provided a quote for the job based on a predetermined price list. The prices are not cheap, you could pay a handyman less to do this kind of job, but the pricing is competitive and transparent. Natasha followed up with a call after the work was completed to gather feedback. If you are someone who appreciates value for money, then I highly recommend Waterworks. The level of customer service is exceptional and the work itself is honest and of a high standard. Working with a qualified professional who is insured that will stand behind their work and be honest with you is the real value here.

    Answer from pro:

    Hi Steve,We appreciate how you support the value of high standard work we did for you and acknowledge your honesty. The significant part of your review is that we left you with an impressionable experience and we are truly thankful to hear this from you. We can’t wait to service you again Steve! Thank you from us all at WaterWorks Plumbing.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Nov 2014

    Shower Repair

    Waterworks sent Michael Luffa to our house to investigate a slow leak. What we got was some honest frank advice, and a action plan to order parts and complete a cost effective repair later when the parts arrive. Can not ask for anything more....

    Answer from pro:

    Hi Robert,We guarantee to send one of our best plumbers out there, Michael Yuffa who can understand customers needs and that the best thing that came out of this is to know you are a satisfied customer.Thank you from us all at WaterWorks Plumbing.

    Reply created 18 Dec 2014
  • Review from Rosa Lam
    Rating: 5 out of 5
    Review left on 24 Nov 2014

    Laundry Room Floor Drain Blockage

    Michael was very friendly and professional. He noticed our hot water was only lukewarm and even offered to adjust that too. We can now pour water down our sink without worry. Natasha responded to emails and calls quickly. Thanks!

    Answer from pro:

    Hi Rosa, Our team knows the benefits of being professional and friendly. We can see that it builds a positive relationship with you as a customer because we have succeeded to meet your expectations. We definitely want to keep in touch with you! Thank you so much from WaterWorks Plumbing.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Nov 2014

    Kitchen sink installation and drain piping

    I found everyone at The Water Works Plumbing to be incredibly professional. I was particularly impressed with Natasha's call prior to anyone arriving. Approximately 30 minutes prior to the appointment time, she confirmed that timing was still good for me and emailed me a photo of the plumber who would be at my door shortly. Once on site, Larry was friendly, shared with me what needed to be done and did the work quickly and efficiently. Shortly after Larry left, I received a second call from Natasha to ensure everything had gone well.

    Answer from pro:

    Hi Robyn,We aim to please you as a team, with our workmanship. Our principal is to help and resolve your needs promptly. Thank you for reassuring us that we made this an incredible experience for you.Hope to service you again! Thank you from Waterworks Plumbing.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 18 Nov 2014

    Sump Pump

    Called waterworks to check out my existing sump pump in my recently purchased home as I wasn't sure it was working properly. Larry came by and was professional, courteous and very knowledgeable. I wouldn't hesitate to use Waterworks again.

    Answer from pro:

    Hi Ed, We are fortunate to have a customer like you and appreciate your positive review.Thank you for being our valuable customer from WaterWorks Plumbing.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2014

    Bathroom Faucet leaking

    I called on a Sunday as we had a terrible leaky faucet and I was expecting a voice message but to my surprise Randle picked up the phone and took down my info and details and informed me that he would have someone come out first thing Monday morning. Natasha called me just after 9am on Monday and informed me that Michael would be there in an hours time and to expect thim. She also sent me an e-mail with a photo of Michael so that I could identify him. Michael provided excellent service repairing the leaky faucet quickly and efficiently. Michael was very professional, knew exactly what the problem was and provided other usefull information. This was my first time to use a plumber and I would for sure call Michael and his team again and would highly recommend Water Works to family and friends. John from North York.

    Answer from pro:

    Hi John,Networking is vital to our business, when we have a customer who tells us how happy they are with our services and spreads the word. We prosper and benefit to know you and thank you for your support.We guarantee that our services for you in the future will be superb!Your 1# Plumber,WaterWorks Plumbing.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2014

    Clogged Washing Machine Drain

    Michael and Frank provided excellent service repairing the washing machine drain in my son's condo. The drain was in a very small closet and very difficult to access. They came on time and did the job quickly and efficiently. Natasha in their office made and coordinated all the arrangements and did a fantastic job handling the communications, which were somewhat complex because the condo is rented by another family. Michael was very professional, knew exactly what the problem was and that he had almost certainly resolved it. He made sure everything was cleaned up properly and had some very good suggestions, including putting the difficult to move washer/dryer on rollers -- many thanks!

    Answer from pro:

    Hi Bob and Louise Simmonds,Equipped, licensed, certified plumbers is the foundation of our business. They only serve to accommodate you in every way. They want to assure you, you are well taken care of and they would like to prove that in the work that they do. Your review, keeps us doing the same for other customers and we will be glad to service you again! Thank you from us all at WaterWorks Plumbing.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2014

    Plumbing

    We had a clogged toilet and two leaky faucets. I spoke to Natasha to book an appointment. She was friendly and helpful. Larry arrived to address our problems the next day. He was very knowledgeable and professional. He provided a quote before he began the work (I thought it was on the expensive side but decided to go ahead). Larry had to remove the toilet to get at the clog which was deep in the pipe. He also supplied and installed 2 new faucets. The work was performed quickly and I am very happy with the results.

    Answer from pro:

    Hi Tammy, Thank you for sharing this review about our plumber Larry, he wants his customers like you to know, that these positive experiences gives him the drive to perform the best work, exceeding customer expectations.He will be more than happy to service you again! Thank you from WaterWorks Plumbing and Drains.

    Reply created 18 Dec 2014
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