Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2257)

  • Review from Roberto
    Rating: 4 out of 5
    Review left on 12 Nov 2013

    Rattling Pipes

    The pipes behind my wall started rattling when the toilet would refill or when the cold water was turned on. Larry from WaterWorks checked it out and believed the issue was originating from the hot water tank and recommended the tank be serviced. I had Direct Energy come out for a look and was told it was not the tank. When I called WaterWorks back they were open to returning to investigate and waived the service fee. When Michael arrived, he correctly diagnosed the problem. Turns out one of my taps was failing, which caused the problem. Michael replaced the tap with a Moen he had in the truck. Michael was great to work with and I would highly recommend him. I felt the price for the tap and installation was high, however, the service I received was first class, professional and convenient.

    Answer from pro:

    HI Petro from Toronto, thank you so much for your loyalty in our company. Our commitment is to always find the the best solutions possible for you and everyone. We stand behind our craftsmanship. It was a pleasure to work for you. Your Water Works Plumbing & Drain Team.

    Reply created 14 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Nov 2013

    Installation of back-up sump pump

    Waterworks responded quickly to my request. Michael installed the pump at my convenience and answered all my questions. The office responded well to my calls and helped arrange the best time for the work to be done. Very friendly and efficient service.

    Answer from pro:

    Hi Paul, Thank you for the great review, we appreciate it. We are happy to know that you are pleased with the service and the work that was done. We are always here should you need us in the future. Thank you Waterworks Plumbing and Drains Inc.

    Reply created 22 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2013

    Leak in bathroom

    I went through four plumbers before I called WaterWorks. One didn't call back, one stood me up, and two that came did not solve the problem. The cost might seem a bit pricey, but after being told that they might have to cut through the walls, this somewhat minor repair was a great relief. Waterworks was able to set up an app't the following day, and they came when they said they would. My plumber, Larry was great. He found and fixed the problem in about an hour total. I also got a follow up call the next day. My advice: Call this company first! In the future, I know I will.

    Answer from pro:

    Hi Lisa, we are grateful to you for taking the time out of your day and writing such a thoughtful and detailed review. We find it so amazing when people take time out of their busy lives to do that. We really rely on your feedback to ensure that our people are offering the best in customer service possible. We are so glad to hear that you received great service and we will continue to offer that in the future. Thanks so much for your business. Michael Yuffa,The Water Works Plumbing&Drain Inc.

    Reply created 14 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2013

    Toilet, Faucet, Disposal Repair

    Mike showed on-time and was very nice the pricing was the best on the web. Well done Mike, my toilet doesn't leak, my sink doesn't drip and he didn't try and up-sell the job. He did what was necessary.

    Answer from pro:

    Hi David, Thank you for the great review. We are happy to be of service and glad to know that you do not have any more leaks. We are always here should you need us. Thank you from the Waterworks Team.

    Reply created 14 Nov 2013
  • Review from Lori Donsky-Rabin
    Rating: 5 out of 5
    Review left on 7 Nov 2013

    Toilet flushing problem

    This is the second time I have called Waterworks Plumbing. The service is excellent. The same gentleman came to service my house for a second time. I was very happy with the service. Excellent, fast, effective and I will definitely call again for my plumbing needs.

    Answer from pro:

    Hi Lori, Thank you for your great review and the continuous loyalty. It is rewarding to know that you are so pleased with the service and work.We look forward to taking care of your plumbing and drains needs in the future. Thank you for the Waterworks team.

    Reply created 14 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Nov 2013

    Inspection

    I am a repeat customer of WaterWorks. Today I hired them for an inspection and to address my water pressure. As always, they were on time and professional. I will continue to use this company in the future because they are honest, experienced and knowledgeable.

    Answer from pro:

    Hi Rfs, Thank you for the great review and your continuous loyalty. Its always a pleasure working for you and to know that you are pleased with our service and work. We look forward to taking care of your plumbing and drains needs in the future. Thank you for the Waterworks team.

    Reply created 14 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Nov 2013

    Toilet Valve Replacement

    Michael arrived within the hour after I called WaterWorks. He explained all the options available and replaced the valve very quickly. Couldn't be happier with the work done and the efficiency of the response. I highly recommend WaterWorks.

    Answer from pro:

    Hi Raj, Thank you for taking your time to review us, we appreciate it. It was a pleasure working for you and we are happy that you are so pleased with the work and service. We are always here should you need us. Thank you from the Waterworks Team.

    Reply created 14 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Nov 2013

    Water stain and leak on dining room ceiling

    We noticed a stain on the popcorn ceiling of our dining room. Our master shower stall happens to be directly above it. We stopped using that shower and noticed that the water stopped leaking. We were concerned that it could be a number of things and decided to call WaterWorks based on the positive reviews. Michael from the company came to take a look and told us that it was most likely that the shower stall needed to be re-caulked and even have my husband a few pointers including a little tip on how to clean the glass door and what product to use so that water and soap scum wouldn't collect on it. He said to re-caulk the stall and keep and eye on it and if the leak persisted to give him a call again. Michael was professional, prompt and courteous. We would definitely use their service again.

    Answer from pro:

    Hi Rhea,it was a pleasure reading your review and we thank you for taking the time to share this experience here on Homestars. I hope the few suggestion were helpful to you. We are always here should you need us.Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 14 Nov 2013
  • Review from Anu Perera
    Rating: 5 out of 5
    Review left on 1 Nov 2013

    Diagnosis of leak in basement

    I highly recommend this company. Natasha and Michael are awesome. Their follow up and support is a rare commodity in the service industry. You can tell they really try hard and go the extra mile. They definitely a company worth keeping on our go to list. Thank you. Anu P.

    Answer from pro:

    Hi Anu, Thank you for the great review, we appreciate it. We are happy that you are pleased with the service you received. We look forward to taking care of your plumbing and drains needs in the future. Thank you from the Waterworks team.

    Reply created 14 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Oct 2013

    Unclog toilet

    Michael came to fix our clogged toilet and he was very pleasant, explained everything he was going to do and fixed the issue in no time. I will definitely contact WaterWorks again!

    Answer from pro:

    Hi Kirsten, Thank you for taking your time to write this review, we appreciate it. It was a pleasure working for you and we are happy we were able to help. Should you need us in the future we are always here. Thank you, The Waterworks team.

    Reply created 14 Nov 2013
Get in touch