Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2012

    Backed up sewer drain

    WE had a backed up sewer drain so we called on WaterWorks - they showed up promptly and were very courteous. They snaked the pipe and found a blockage. They showed us the blockage on the video feed and took the time to explain our options, which included the worst case scenario of having to dig up our front yard to get to the pipe. But they were persistent and spent some time trying to loosen the item with their snake - in the end they succeeded! We were thrilled that they took the time to fix the problem the "easy way" instead of having to incur the extra cost and hassle of a bigger project.

    Answer from pro:

    Hi Jane in Toronto - We are so appreciative of your review. We do believe in sharing information with our customers and involving them in the repair process. After all, it is your home. We always work as efficiently as possible and try to find the most cost effective solutions for you. We are happy that we persisted and were able to get to the problem. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Aug 2012

    Kitchen Tap Repair

    I was impressed with how quickly they returned my email to set up an appointment. Punctual, called shortly before Mike arrived and did a great job at replacing my kitchen tap. Even did some minor repairs to my bathroom tap for free. Great service all around and I wouldn't hesitate to use them again.

    Answer from pro:

    Hi Mary in Mississauga - We really appreciate you taking the time to review our services. We understand that plumbing problems can put a crimp in your day and therefore we strive for speedy, efficient service. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Aug 2012

    Two jobs - leaking ceiling and running toilet

    We awoke last week to find water dripping from our kitchen ceiling. My husband removed a section of the ceiling and we were able to see a pin hole in the copper piping (at an elbow joint) for the bath tub on the second floor above our kitchen. We called Waterworks because of the reviews we read on Homestars. It was the weekend so an answering service took our information and Michael called us back later in the day and set up a time to come later in the week. (We set up a bucket to catch the water to keep the water from ruining more of our ceiling) Michael called about an hour before coming to the house to ensure that someone was home. He and his apprentice arrived when they said they would and were very friendly. They assessed the hole in the pipe and told me the price to repair it. They had the equipment and parts in the truck and were able to fix it right away. We asked them if we should replace more of the piping to prevent future leaks, before closing up the drywall. They said not to start replacing pipes unless we started to get more leaks. While I had them in our home I asked them to take a look at a toilet that runs all the time. I didn't realize how much water I was losing and how much I was paying for that water. Again, they were able to look up the price for the job, they had the parts and equipment in the truck and were able to fix the toilet right away. Both jobs were completed within two hours. The price of the jobs was exactly as quoted before they began. I don't know if the cost was more or less than the competition because I didn't get any other quotes. I am very happy with Waterworks - they arrived when they said they would, they cleaned up the work area, they were very friendly and offered a lot of useful information on the plumbing in my home. I suppose that the real test is the longevity of the repairs that they did, but for now I am happy with the repairs.

    Answer from pro:

    Hi Susan in Markham - Thank you for your review. We do not believe in advising our customers to make unnecessary repairs and we do give exact, upfront pricing for our work. We find that it gives our customers great peace of mind to know what the exact cost will be before the work begins. We do stand behind our workmanship and it would be our pleasure to assist you in the future. from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2012

    Water Leakage - Basement

    Recently we had Waterworks Plumbing work done at our home. And I have to say their team did a great and clean job. Their staff was courteous, and had delivered an extremely clean job. The rep. came in on time, had a look and had identified the pipe leak promptly. He brought in all the materials the next day and had diagnosed and complted it. And that's what I call experience and a dedicated company. I definitely recommened them to anyone. keep up the good work

    Answer from pro:

    Hi Sakina in Mississauga - We consider ourselves to be guests in your home and treat it with the utmost respect. it is for that reason that our Technicians wear shoe covers and always clean up after the work is completed. Thank you for noticing our dedication. We are dedicated to giving you the best plumbing service experience possible. Thank you from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2012

    Replaced kitchen faucet

    Excellent Service. Quick to arrive and get the job done. Curteous service man, Mike was upfront about costs before starting the job and even took the time to have a look at the toilets and other faucets. I would definately use this service again.

    Answer from pro:

    Hi Adam in Toronto - Thank you for your excellent review. It is wonderful to know that all of our hard work and dedication is recognized. We will always put our customers first and get the job done efficiently. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 17 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Aug 2012

    outside faucet replacement

    I was so happy with WaterWorks Plumbing and Drain! Mike was extremely professional: he explained in detail the work he was going to do, he gave me a quote from a printed resource he had (AND he stuck to the quote), he suggested ways to improve my current outdoor faucet set-up... I could not be more pleased with the work he did.

    Answer from pro:

    Hi Marie- Claire in Toronto - Thank you for your review. We do appraise our customers. step by step throughout the entire process. We find it gives them a great deal of comfort to know what is being done and why. They also love our upfront, exact pricing! Thank you from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 15 Aug 2012
  • Review from Heloise Trzeciak
    Rating: 5 out of 5
    Review left on 10 Aug 2012

    Fixed broken faucet in bathroom

    Mike came this morning to fix my broken faucet. He was very polite and professional and fixed the faucet very quickly. Great Job! I would highly recommend using waterworks to everyone.

    Answer from pro:

    Hi Heloise - Thank you for your compliments. At Water Works we value your time and thus our Technicians perform repairs quickly and cleanly; allowing you to get back to your busy schedule. Thank you from the Team @ Water Works Plumbing Inc.

    Reply created 13 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2012

    Hot water heater repair

    We were very happy with the service. They were able to fix my tank-less water heater which was leaking. The plumber installed an upgraded component as the previous installer had cut corners and installed a cheaper part. He also fixed our sink and bath tub spout and kitchen sink drain. The work was done quickly and cleanly and this is definitely a company worth having on your speed dial.

    Answer from pro:

    Hi Natalia in Mississauga - We are happy that we were able to service the plumbing in your home. Our philosophy is to provide our customers with the best service, using the best parts & products. We don't cut corners. Thank you for your great review. We are here to assist you with any future plumbing needs. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 13 Aug 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 7 Aug 2012

    Kitchen Sink Faucet leaking

    I called Waterworks after seeing them on this website and seeing the great reviews and high ranking. The communication over the phone was very good and Michael called me back fairly quickly and scheduled the appointment for 5 days away (over the long weekend which is why it took so long i believe). Michael called ahead of arriving as promised and was very professional and clean. He fixed my sink in about an hour and installed a new faucet. He left my house as clean as when he arrived. I would use them again if i had a plumbing emergency, but it would be very handy if their website had a ballpark figure of prices. I understand that each job is different and they can't 100% quote over the phone until they see the work, but for those of us new homeowners with limited knowledge on a very fixed income it would save the heart attack of the price. Michael did tell me about the function on homestars where you can see what others have paid for similar jobs. I truly wish i had known that before having someone come out so i might have saved the $60 fee for assessment if i hadn't gone ahead with the work due to the cost (which i truly couldn't afford, but couldn't throw away $60 either). That being said Michael was very professional and i assume that all companies would have charged us the same, if not more.

    Answer from pro:

    Hi Natasha in Toronto - You are absolutely correct, each job is different which is why it is not only difficult but quite possibly misleading to give pricing over the phone. Our Technicians are skilled in assessing the problem but they really need to see it in order to do so professionally and accurately. Once they evaluate the situation, our Technicians always give exact, upfront pricing for the work before starting. We are glad that we were able to go the extra mile to get the problem solved for you. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 14 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2012

    Dishwasher Installation

    Mike, the plumber who installed my new dishwasher was professional and courteous in all aspects. He provided me with a quote and delivered a high quality service. He was also able to inform me of a notable problem with the current water pipes that are being used in my building. I have since taken these concerns to the management of my building. I would definitely recommend Water Works Plumbing to anyone searching for a high quality job at reasonable prices.

    Answer from pro:

    Hi William in North York - Thank you for your confidence in us. We provide our customers with top quality service at the best possible price point. We love to share our knowledge and help you to avoid future costly plumbing repairs. In fact, if you "LIKE" our Facebook page we will send you updates with valuable plumbing hints to keep everything running smoothly in your home. From the Team @ Water Works Plumbing Inc.

    Reply created 13 Aug 2012
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