Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Aug 2012

    Toilet Fixing

    One of our toilets in our living room had been stuck for weeks, and we had no idea what to do. Waterworks gave us a free estimate and also made sure that we were given the lowest possible price in the market. On the day when they came to fix it, they spent about three hours, were very quiet to not disturb the home and got out ASAP. If you need a toilet fix, call WaterWorks!

    Answer from pro:

    Hi Ashar in Mississauga - Thank you for your wonderful review. We always give out customers exact, upfront pricing before starting any work. The price will not change even if the job takes longer than expected. We respect your home and do the work quickly and cleanly. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 13 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2012

    Fixing a leaky pipe

    Michael at WaterWorks was very prompt, friendly and professional. He was right on time to fix our leaky pipe, completed the job quickly and even called to follow up to ensure all was well. A great job indeed!

    Answer from pro:

    Hi Nicole in Toronto - Thank you very much for taking the time to review us. We do call to ensure that our customers were happy with the service we received. We also stand behind our work and will address any questions or concerns quickly. we want to be your Plumber of choice! From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 13 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2012

    fix broken waterline

    The waterline was damage and broken loose when I touched it. Luckily Michael came to the rescue. Very happy with the service. I would call WaterWorks for any future work

    Answer from pro:

    Hi Maverick - Thank you for reviewing our service. We are glad that we were able to help you out in a pinch. It would be our pleasure to help you out with any future plum bing needs you may have. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 13 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2012

    Clogged water pipes.

    They did a very good job! The guy gave me tips and a step by step walkthtrough of what he was doing which made me very pleased. I gave them perfect because I didnt hesitate to tip him for such good work, ever since he fixed my pipes nothing has happened. Very good work!

    Answer from pro:

    Hi Matthew in Markham - Thank you for reviewing us and especially for mentioning the plumbing tips that you received from our Technician. We love when our customers get involved in the work we are doing in their homes and are always happy to walk them through the repairs. As well, if you "LIKE" us on Facebook, you will receive more helpful tips on maintaining your plumbing and avoiding costly repairs. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 13 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2012

    Fixing sewage backup issue in basement bathroom (tub and toilet)

    Our basement bathroom, specifically the toilet and tub, were filled with sewage. Given how unpleasant this was, we wanted to get this remedied ASAP. I called WaterWorks and Michael was able to come and see me the next day. He clearly explained to me the work that needed to be completed, and was very courteous, professional, and pleasant. He completed the required work (moving the toilet and snaking the drain) and cleared the blockage. He made sure that he had fixed the problem completely and cleaned the area prior to leaving. He even helped me out with another completely unrelated toilet issue at no additional charge. Michael told me what caused the problem (baby wipes down the toilet) and provided great suggestions as to how to prevent such issues moving forward. I would highly recommend this company as they provide quality work that they stand behind, and can be relied upon to do the job right the first time.

    Answer from pro:

    Hi Justin - Water Works is dedicated to efficient and professional service. We make it a priority to educate our customers about the plumbing in their homes so that they can get the best possible results. No one enjoys the headaches of plumbing problems! We are glad that we were able to solve that unpleasant problem and help you get to the cause of it. From the Team @ Water Works Plumbing and Drains Inc.

    Reply created 13 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2012

    Bathroom sink faucet seized

    and leaked. Required all new hardware. Great service. fast, clean, polite, all good. The price was based on the fact that the hardware required was non-standard. Opted for the 1 year protection plan which actually saved me a bit of money to boot! Thanks Michael!

    Answer from pro:

    Hi Ben in Toronto - Thank you for your review. It is helpful to consumers to hear actual experiences of prior customers. We do give exact, flat rate pricing before we begin any work. we find that our customer really like the security of knowing that the price at the beginning of the job will remain the same at the end. From the Team @ Water Works Plumbing and Drains.

    Reply created 13 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2012

    Leaking Ceiling from 2nd Floor Shower

    Michael and his team were super fast in getting back to me after I discovered a puddle on my main floor from a leaking shower. Even though they had a packed day they managed to squeeze me into their schedule and were able to read the problem quickly, provide me a clear cost breakdown to fix it and walk me through the completion process, and timing. I have a 7-month old so you can appreciate that I was very distracted, they were quick and informative which I thought was wonderful! FOLKS - DO NOT USE DRAINO!!! altho underlying issues caused the leak, the Heat generated from the Draino was the catalyst here... Thanks to WaterWorks, Great JOB!

    Answer from pro:

    Jeanette in Toronto - Thanks for your positive and informative review. it's true - the sudden heat generated by those strong chemical products can transform a weak area in your piping into a hole. We highly recommend a wonderful product called Bio-Clean. It's organic, not caustic and contains active bacteria that just love to feast on the gunk in your pipes. It has a dozen other uses as well. We love to keep our customers educated in ways to keep their plumbing running smoothly and trouble free. from the Team @ Water Works Plumbing & Drains Inc.

    Reply created 14 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2012

    Dishwasher Installation

    I am currently renting a unit as a tenant and my dishwasher broke down. I tried to take it upon myself to do some searching for a dishwasher installation company and no one was responding to my emails, calls etc. I then found Waterworks Canada and someone came into my unit the next day to install a new dishwasher promptly and early. Very happy with the service! Thank you!

    Answer from pro:

    Hi Vicky in Toronto - Thank you so much for taking the time to review us. We do appreciate that our customers are super busy and understand that needing plumbing work done can be a major inconvenience. We get to you quickly and get the job done - right, the first time so that you can back to life. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 14 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2012

    Fixing leaking bathtub faucet

    My clawfoot bathtub faucet was leaking. I called WaterWorks and they were able to send someone when it was convenient for me. Michael called beforehand, showed up, diagnosed the problem, gave me quotes for different options (from a written list, which I think is re-assuring), fixed the problem and gave me further advice about care and future improvements.

    Answer from pro:

    Hi Eric in Toronto - Thank you for your review. We do find that our customers appreciate our upfront pricing. It is reassuring to know that the price at the end of the job will be the same as when it was started. From The Team @ Water Works Canada Inc.

    Reply created 14 Aug 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2012

    Sink

    I had a leak in my cabinet under my sink, and decided to be the handyman I never was, and caused a worse leak. Called WaterWorks, and they fixed it in no time, and for an awesome price! Next time I'll just be calling them right off the bat

    Answer from pro:

    Hi David in Scarborough - Some projects do lend easier than others to DIY. But the thing about plumbing is that you just never know. Sometimes what appears to be a simple fix, can develop into a bigger repair. no worries though. We were happy to come to the rescue and get your sink back up and running. From the Team @ Water Works Plumbing & Drains Inc.

    Reply created 14 Aug 2012
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