Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from Sasha Volkau
    Rating: 5 out of 5
    Review left on 4 Apr 2012

    Hooking up a dishwasher

    Michael was great. The only reason I'm only satisfied and not very satisfied is that the appointment was from 10-12. And Michael came at 12.20. Otherwise - great job! Michael did the electrical wiring, quality control, was upfront about the costs and helpful.

    Answer from pro:

    Hi Sasha in Aurora - Thank you for taking the time to give us a review. When our customers give us feedback, it helps us to know where we are doing well and where we need to make improvements. We do try our best to meet our estimated timeframes but there are times when complications on a previous call take more time than anticipated. When we encounter situations like that, we keep our customers informed because we know that your time is valuable. From the Team @ Water Works Plumbing and Drain Inc.

    Reply created 5 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Apr 2012

    Hotwater in the Toliet

    Experienced started with Stephanie organizing the visit after hours. She was extremely helpful. Had to reschedule but booked again the next morning. Michael was very service oriented and pleasant to engage with. He is also quite skilled as he had to conduct a big investigation to solve a difficult problem. Would recommend to my mother for sure. Will have them come again!

    Answer from pro:

    Hi Peter in Mississauga - A recommendation to your mother - now that's serious! Thank you, we appreciate it. We know how stressful plumbing issues can be and we strive to make the experience as "pleasant" s we can. We will be happy to help you with any future plumbing needs. From the team @ Water Works Plumbing and Drains Inc.

    Reply created 5 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2012

    Simple fix

    I spent plenty of time researching the best Plumber for a fair price and someone who does good work. I certainly found them. Michael was great! Thank you for your professional attitude and great work.

    Answer from pro:

    Hi Deanna in Toronto - Thank you for your review. We are focused on our customers and providing them with excellent service and good value. Thank you for letting us know that we are meeting our goals. from the team @ Water Works Plumbing and Drains Inc.

    Reply created 9 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2012

    Selling & Installing a Tankless Hot Water Heater

    Michael was very knowledgable and friendly. He walked me through the positives and negatives of repairing vs replacing my hot water tank. In the end a tankless hot water heater was installed and the job was done so cleanly that you would hardly know anyone was there. Excellent follow up afterward as well to ensure that we were satisfied with the product and installation.

    Answer from pro:

    Hi Darren in Toronto - We are pleased that we were able to offer you options to your problem and thank you for your great review. We realize the importance of great customer service and treating your home, as we would our own. That can mean the difference between a good plumber and a GREAT one. Enjoy your new tankless water heater. All the hot water you need - on demand. What a great concept! From the team @ Water Works Plumbing and Drains Inc.

    Reply created 5 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2012

    Powder Room Bathroom

    Michael was exceptional! He provided smart and creative advice about a cost effective solution for some plumbing issues to convert my main floor closet into a powder room bathroom. He was very courteous, working well with my contractor to coordinate their schedules/work. I highly recommend Michael and his crew!

    Answer from pro:

    Hi Kevin in Midtown - Thank you for your fantastic review! We appreciate that our customers' time is valuable and we work hard to accomodate them the best way we can. We are commited to providing the very best customer service and workmanship, while trying to keep your costs down. Your new powder room will be a wonderful addition to your home. From the team at Water Works Plumbing and Drains Inc.

    Reply created 4 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2012

    Plugged Bathroom Drain

    We were referred to the Water Works by a friend. Michael was great and got the job done fast and was very helpful for suggesting preventative measures for any future clogs!

    Answer from pro:

    Hi Great Lengths Hair Salon- Thank you for your great review. We are known for our fast and courteous service because our goal is to get you back to business as soon as possible. Thank you to you and your friend for the referral! The team @ Water Works Plumbing and Drains.

    Reply created 4 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2012

    Leaky toilet needed replacing

    We had a leaky toilet in the basement. Michael came in and suggested that it was old and inefficient and recommended replacing it. Michael was very pleasent, he showed us the price list in advance, and charged based on it. He gave us some good advice and while he was here, he checked out all of the toilets in the house to see if there are other issues. By the time he left we were old friends.

    Answer from pro:

    Hi Miri in North York - Thank you for your very kind review. It is heart warming to hear that we were able to create such a positive experience for you. We know that plumbing issues can be stressful and the work, difficult. We thank you for the opportunity to work in your home and for your wonderful hospitality. It was a pleasure and we look forward to assiting you should you need us in the future. From the team @ Water Works Plumbing and Drains Inc.

    Reply created 4 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2012

    Dishwasher installation

    Had them come over to install a dishwasher in a kitchen with no dishwsher frame in the cabinets. Mike and Mohammed were the plumbers. They did an outstanding job, and were very friendly and professional. They answered all of our questions, had the job done quickly. I would highly recommend them.

    Answer from pro:

    Hi Adam - Thank you for such a positive review. We pride ourselves on being professional and efficient. We value today's knowledgable consumer and are always happy to explain our work and answer any questions. From all of us @ Water Works Plumbing and Drain Inc.

    Reply created 29 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2012

    hooking up new washing machine / replacing taps on water supply

    Needed to install braided steel hoses to new washer but old style hose was seized on water supply tap. Michael arrived on time, assesed the problem and quoted me what it would cost to replace the taps. He worked quickly, and even gave me a braided hose no charge when the one I bought wasn't long enough to reach the steam dryer. The work was top notch and Michael even helped me hook up both machines and move them into place. Would use Michael again without thinking twice. Very professional.

    Answer from pro:

    Hi Paul in Toronto - Thank you for the fantastic review. Here at Water Works Plumbing we can appreciate that it's the small personal touches that can make all the difference. When you smile - we smile! From all of us @ Water Works Plumbing and Drain Inc.

    Reply created 28 Mar 2012
  • Review from Liz Hartnett
    Rating: 5 out of 5
    Review left on 27 Mar 2012

    Installing water hammer shock arrestors

    My LG steam washer caused the pipes to shudder and bang due to the pressure from the shots of steam during operation. I was afraid of a pipe breaking at the joint, causing a big leak! Michael knew right away how to alleviate the pressure on the pipes. He installed hot and cold water hammer shock arrestors and voila! The banging has been eliminated! Thanks Michael. I now have a quiet home when doing laundry and peace of mind regarding a pipe breaking.

    Answer from pro:

    Hi Liz in Mississauga - Thank for your wonderful review. A quiet home and peace of mind - now who doesn't want that? We are happy that we were able to help you. From all of us @ Water Work Plumbing and Drain Inc.

    Reply created 29 Mar 2012
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