Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from Joseph Gagliardi
    Rating: 5 out of 5
    Review left on 25 Mar 2012

    Blocked Basement Drain

    Classic story of a flooding basement right before bed time. Reviewed the Homestars reviews and watched the WaterWorks video and chose Michael. Sure enough he was the one who showed up and quickly explained the situation and solution. All on a SUNDAY with a smile. As a business owner that actually has a business on Homestars it was surely nice to see that this system works. Thanks Michael and hope we see each other soon.

    Answer from pro:

    Hi Urban Garage in GTA - Thank you for such a great review and for supporting a fellow Home Stars business. It's a wonderful compliment to get a positive review from you. We realize that your plumbing can choose any day or time to fail you and we do our very best to service our clients outside of normal business hours so you can back to ... life! :) Thanks from all of us @ Water Works Plumbing and Drains Inc.

    Reply created 5 Apr 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2012

    Leaking toilet and supply valve.

    Just moved into an older condo with lots of leaky pipes. I called Water Works and they came out on a Sunday and fixed the problem. Michael had all the parts and gave me great advice on future projects I have been planning. I would recommend them to everyone I know.

    Answer from pro:

    Hi Sarah in Etobicoke - Thank you for giving us an excellent rating. We are always happy to have our customers "pick our brains". It would be our pleasure to assist you with your future projects. From all of us @ Water Works Plumbing and Drains Inc.

    Reply created 29 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2012

    good job

    was willing to come out an help when other plumber like handy man keep me hanging...was really helpful an make sure the job was done right....an we were happy with the result

    Answer from pro:

    Hi Diamond Cut Promotion in Toronto - Thank you for your great review. We always aim to be professional and helpful. You can trust that when you call us - the job WILL be done right and with a smile! From all of us @ Water Works Plumbing and Drain Inc.

    Reply created 29 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Mar 2012

    Leaking shower tap

    March 21, 2012 Thank you Michael, Thanks Waterworks. We had a leaking shower tap in our house. The handle was completely stuck to the cartridge so it was impossible to replace the cartridge. Michael came right on time as he said. Gave me an upfront estimate of the work involved in the replacement of the cartridge. He tried to remove the handle but because of the calcium deposits inside the cartridge shaft, it did not come out. He had to break the shaft of the cartridge in order to be able to replace it. And the best news for me was that he had a spare new cartridge in his van. After the work was done, he also ordered a new handle for the shower tap, free of charge from the manufacturer. Excellent work. Very professional. Thanks again Michael.

    Answer from pro:

    Hi Victor in Richmond Hill, Thank you for taking the time to write us such a positive review. We are committed to providing efficient and professional service to our customers and we love when we can get them that "little extra" perk! From all of us @ Water Works Plumbing and Drains Inc.

    Reply created 28 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2012

    Adjusted Faucet and Replaced Nozzle Hose

    Cory showed up right on time and was able to remedy the problem quickly. Due to a faulty builder installation years ago, I haven't been able to use the retractable nozzle head in my faucet. Delta shipped me the replacement parts and Cory was able to, with some effort, remove the old hose, then readjust the faucet installation. Everything works great now. Regarding pricing, I have never used a plumbing service before, so I appreciated the up front method of price discussion before Cory went ahead with any repairs. A follow up call immediately came from WaterWorks after the appointment was over. A good method for ensuring customer satisfaction. I would recommend them as an honest service.

    Answer from pro:

    Hi Tim in Toronto, Thank you very much for your complimentary review. We pride ourselves on excellent customer service, as our customers are the "back bone" of our business. Our commitment to you is to only perform necessary repairs, therefore keeping your costs contained. From all of us @ Water Works Plumbing and Drains Inc.

    Reply created 28 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2012

    Leaky bathtub faucet (60 years old)

    Tuesdsay, March 20, 2012: Called waterworks this morning, Micheal was here on time. We had a leaky faucet in the the bathroom tub which is about 60 years old. He had parts, look about an hour. Good work, great service. I would recommend Micheal to anyone.

    Answer from pro:

    Hi Martin in Etobicoke, We are so pleased that we were able to address your service needs promptly. We value your business and thank you for your great review! From all of us @ Water Works Plumbing and Drains Inc.

    Reply created 28 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2012

    Basement bathroom backing up

    With no warning, nasty water starting backing up in the basement toilet and bathtub when we took a shower upstairs. Up until now all our plumbing had been working great. We called WaterWorks that evening, they booked an appointment for the next morning no problem. The phone service was very professional. Michael called ahead the next morning, showed up early, diagnosed the problem immediately as blockage in the sewer pipe out to the street, and had it snaked out in no time. Then he put the camera down the pipe just to make sure everything was okay. All along the way he was friendly, professional, and very informative in explaining exactly what was going on. I have no trouble recommending WaterWorks for plumbing and drain work.

    Answer from pro:

    Hi C Harvey in Toronto, No one is ever happy to see nasty water back up and therefore we aim to service our customers as efficiently as possible. Thank you for your complimentary review and your recommendation. Happy customers are the foundation of our business! From all of us @ Water Works Plumbing and Drains Inc.

    Reply created 28 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Mar 2012

    Plugged bathroom drain and pipes

    Water Works was great!!! I called them up and the lady on the other end was very pleasant. Mike came over very quickly and fixed the drain . When we was done he noticed a tile was loose in the bathroom. He fixed it for me free of charge and did it all with a smile. Thanks Water Works! I will for sure use them again if I have any plumbing issues!

    Answer from pro:

    Hi Robbie David in Toronto, Thank you for taking the time to give us such a positive review. Our goal is to always offer the best customer service possible. We want our customers to be able to get on with their day .... with a smile! Thanks for letting us know that we are meeting our goal. From all of us @ Water Works Plumbing and Drains Inc.

    Reply created 28 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2012

    Non-Functional Shower Faucet / Weak Water Pressure (Sink)

    Overall a great experience. Michael was prompt, respectful, fixed all the problems, all around professional. He was upfront from the start with regards to cost, time etc. No hidden costs or hidden agenda. A relaxing feeling when you know the service professional you are dealing with is being honest and not trying to sell you a $1000 repair for something that should cost $20 to fix. From the start to the end of the projects Michael explained exactly what he was doing so I could follow along. As soon as he left I received a follow-up call from their service desk to make sure I was satisfied with my service. Incredible customer service. I wouldnt hesitate to recommend Michael and the team. They will exceed your expectations, just like they exceeded mine.

    Answer from pro:

    Hi A in North York. Thank you so very much for that A+ review. You are an A+ and we are committed to servicing you plumbling needs. We view you as an educated consumer and our standard is to only perform necessary repairs and work. From all of us @ Water Works Plumbing and Drains Inc.

    Reply created 27 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2012

    new toilet

    The wait was not long for a plumber to come out. The work was carried out quickly. We were given the price before the work was done. The plumber was very friendly. Job well done!

    Answer from pro:

    Hi SCM Group Canada. We try our best to get to you quickly and complete the required work efficiently. Thank you for taking the time to let us know we are meeting our goals. From all of us @ Water Works Plumbing and Drains Inc.

    Reply created 27 Mar 2012
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