Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2254)

  • Review from Customer of Waterworks Plumbing & Drains
    Rating: 5 out of 5
    Review left on 1 Mar 2019

    Fixing toilet

    I like the booking process with a window given and early notice the technician is coming within the hour. Courteous, clean work. Used Waterworks twice: first, fixed a blocked toilet (and to their credit found the issue when previous technicians from other companies had not figured it out) and then a flow issue. Hopefully the flow issue is fixed once and for all; time will tell.

    Answer from pro:

    Hi Private User, thank you for the great review and continued loyalty. Its always a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 1 Mar 2019
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 27 Feb 2019

    Technically good, but expensive price

    Nice staff. On time. Seemingly well-trained. But comparing this service call to another comparable service (licensed, insured, corporate truck! etc) like a furnace or water heater service call, I felt this was expensive.

    Answer from pro:

    Hi Private User, Water Works has a background of 40 years experience with many earned awards and many repeat clients to attest. Also our pricing is very similar to many other quality service companies. You can always buy cheapest things if you like.That level of service is not what we represent. We stand for much more than that.Thank you for review. Michael Yuffa WaterWorksCanada.com

    Reply created 27 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Feb 2019

    Reverse osmosis installation

    Michael has provided me with information about the reverse osmosis system and helped me make the decision of having one installed. Natasha scheduled the installation and was done without any issues and delays. The system is working properly and I am happy to finally have clean water.

    Answer from pro:

    Hi Oana, thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 16 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Feb 2019

    Leaky Shower Valve Repair

    Hi, our shower valve was suddenly very leaky and we called Mike at WaterWorks to have a look. He was able to swap out the Moen shower valve cartridge with a bit of effort - it's close to 10 years old so it was pretty stuck. The shower worked fine the next day, but soon started to leak again. We called WaterWorks and Mike came back the next day and found that the valve cartridge was full of gunk from our water heater. Mike explained that our 10 year old water heater should be replaced. And Mike replaced the valve cartridge again to get our shower working. Thanks Mike - works like a charm now.

    Answer from pro:

    Hi Michael, thank you for the great review. It was a pleasure working with you and glad we were able to get the repairs done. We are a phone call away should you need us in the future. Thank you from Michael and The Waterworks Team.

    Reply created 26 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2019

    Kitchen tap needed replacing as well as wood underneath

    Did a great and thorough job. Very reliable and pleasant to work with. Easy and quick to schedule the appointment. Thanks!

    Answer from pro:

    Hi Debbie, thank you for the great review. It's always a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Samuel and The Waterworks Team.

    Reply created 21 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Feb 2019

    UofT Fraternity

    Michael saved the day when one of our 100 year old radiators burst in the middle of the coldest days of the winter. When no other company was willing to tackle the job, Michael came and had it fixed (capped off the rad) in only a few hours. Excellent work as always

    Answer from pro:

    Dear UofT Fraternity, first off a big Thank You for sharing your feedback , compliments and secondly your ongoing loyalty to our families. Our love goes into each job we do.Plumbing is only secondary to client support. Wishing you much success. The Water Works families.

    Reply created 17 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2019

    Noisy pipes after hot water heater installation

    As soon as we changed our hot water tank every time a toilet was flushed, a tap was open there were very loud noises coming from the piping. Various people from the tank rental company including a plumber told us there was nothing that can be done, we needed to live with it or start tearing down walls to get to the pipes. I was not satisfied with their response and looked for a master plumber to assess the situation. Michael came to our home and within minutes was able to establish what the problem was and fixed it without tearing down walls. Thank you so much for your expertise. I will be sure to call again for any plumbing needs.

    Answer from pro:

    Hi Anna and Mike, thank you for the great review. It was a pleasure working with you and glad we were able to fix the problem for you. We look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 4 Feb 2019
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 31 Jan 2019

    Almost triple the price - Service Call Charge Refunded

    After this review the company called and refunded me the $49 + tax because I was not happy with their services. I think that this was fair and commendable. I needed someone fast, the water pipe froze and burst in the basement. Was quoted $1300 + tax after they came and took a look. I thought no way should this cost this much. I called the second company that called from HomeStars. He said $400.00 maximum. Mike said he couldn’t do the job for anywhere near this price. So I paid them the $49 charge to come. In the end, the other company did do the work for $400 plus another $100 for doing something else for me. Be careful. Don’t hire a plumber for more than the cost of a lawyer.

    Answer from pro:

    Dear Sir You mentioned that you used a new service provider. I do know that he does Not have the experience,service history, qualifications etc. I also know that you would of recieved much more value with us and shared with you how to prevent future freeze ups and how to save money with your home ownership. Water Works has a background of 40 years experience with many earned awards and a great many repeat clients to attest. Also our pricing is very similar to many other quality service companies. You can always buy cheapest things if you like.Thats not us. We stand for more than that.Thank you for review. Michael Yuffa WaterWorksCanada.com

    Reply created 6 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jan 2019

    Repair of leaking copper pipe

    A copper pipe in the furnace room sprung a leak spewing water as the pipe was pressurized. Upon discovery, I called Water Works and Natasha was very helpful. They dispatched a plumber right away and they arrived early with updates along the way. The leak was fixed quickly and professionally.

    Answer from pro:

    Hi Sunny, thank you for the great review. It was a pleasure working with you and glad we were able to get the repairs done. We are a phone call away should you need us in the future. Thank you from Michael, Natasha and The Waterworks Team.

    Reply created 24 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jan 2019

    Faucet repair

    My Kohler articulated faucet broke at a join so called Water Works. They came by quickly to take a look, and when they got the parts in, came by and fixed it. In watching them there was no way I could've done it, but they did it in 20 minutes and it's good as new. Fast, efficient, if I need someone I'll be calling Water Works again.

    Answer from pro:

    Hi Alain, thank you for the great review. It was a pleasure working with you and we look forward to working with you in the future should you need us. Thank you from Michael and The Waterworks Team.

    Reply created 23 Jan 2019
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