Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2015

    examining leakage problem and provide suggestion

    We have another plumbing company comes over to inspect the leakage problem on the kitchen ceiling, they even have the restoration company comes over to cut off a section of the bathroom tiles. But when Larry comes, he did a thorough inspection and finds out the problem has nothing to do with the pipe line behind the shower wall. It's just the sealer of the plate has worn off and the spout needs to be replaced. He's very knowledgeable person.

    Answer from pro:

    Hi Nicholas Gu, we are happy to hear that you had a great inspection and that Larry provided a great service to you. We appreciate the great the review and know that we are one call away whenever you do need us in the future. Thanks from Larry and the Waterworks Team!

    Reply created 14 Oct 2015
  • Review from Colin
    Rating: 5 out of 5
    Review left on 11 Sep 2015

    Plumbing inspection

    We have used Waterworks on several occasions - primarily to install a back water valve.We have over the past several years built a relationship that gives us the confidence to both call Waterworks when needed as well as know that there annual inspection is not self serving. We will continue to use them as needed and have recommended them to our neighbours, family and friends.

    Answer from pro:

    Hi Colin, thank you very much for taking your time and posting your review here on Homestars. . Repeat business speaks volumes to us! It means we succeeded in what we strived to do the first time. We are happy that you continue to recommend us. Thank you always from the Waterworks Team!

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Sep 2015

    Drain scope & new toilets

    I found out about this company through HomeStars and was not disappointed! Prior to my appointment, I received an email with my plumber's name (Michael) and photo and during the visit, Michael was extremely personable and professional. The work was done in a timely manner and Michael took extra care to walk me through the drain scope and took the initiative to fix my toilet seals, at no extra cost. The pricing was on the higher end, but knowing that my plumbing was done properly is priceless. Natasha, their office manager, is one of the more organized and friendly people I've dealt with!

    Answer from pro:

    Hi Alex & Chris, thank you for the awesome review. It was a pleasure working for you and have your plumbing problem all resolved. We are so grateful to you for choosing Waterworks. Looking forward to working with you in the future should you need us. Thanks again from Natasha & Michael.

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Sep 2015

    Plumbing

    Very happy with the service from both Michael and Larry from the Water Works Plumbing as well as Natasha, the woman working in the office. Very professional but friendly and super helpful. They were very prompt and always followed up with a phone call. I really appreciated receiving an email of the service person who would be arriving to my house. I liked knowing up front how much I was going to be charged and that there was a price list that was followed.

    Answer from pro:

    Hi Melissa, Michael, Larry and myself(Natasha) want to thank you very much for the awesome review. We are glad you had a great experience with us and know that if ever needed we are one phone call away. Once again thank you from all of us at Waterworks!

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Sep 2015

    Fixing shower faucet leak

    Michael came and fixed our leak quickly (came within an hour of my call and fixed the leak fast) and also provided advice on an additional issue. I'm very pleased and would recommend him to anyone! This is the second great tradesperson experience we've had - we've had some bad luck!

    Answer from pro:

    Hi Anya, thank you for the awesome review. Happy to hear that you had a great experience with us. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. Thank you from the Waterworks team.

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Sep 2015

    unclog bathroom drain

    When I realised that my bathroom drain was clogged below the join of shower, sink and toilet and my snake wasn't long enough to reach it, I called Natasha. She is so efficient that she had Larry at my house in a little over an hour from when I called. Larry was very clear about what had to be done and the cost of alternate methods of clearing the blockage if necessary. He was able to unblock the drain through the shower (the least expensive method), and left my bathroom functioning and clean. Natasha made a followup phone call to make sure I was satisfied.

    Answer from pro:

    Hi Carol, thank you for the great review and your continued loyalty. Repeat business speaks volumes to us! It means we succeeded in what we strived to do the first time. Become your one stop shop for everything plumbing. Larry, myself(Natasha) are always here whenever you need us in the future. Thank you once again!

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2015

    Trouble shooting leaking plumbing

    Dealing with major water leak in basement before going to work I looked out of the front window and saw The Water Works logo on a van parked outside my neighbours house. Quick decision and phone call later they were in my house trouble shooting what the problem was and then fixed that plus a few extra upgrades. Their professionalism meant peace of mind and Mike's pragmatic advice was really valued. Thanks!

    Answer from pro:

    Hello Sue, Thank you for the great review. We strive to provide the best customer service to our customers and from your review I can tell we are doing a great job. You can rest assure that you will get exceptional customer service from us each and every time. Thank you from all of us at Waterworks Plumbing & Drains.

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2015

    Scheduled inspection

    Michael and Dara provided a thorough inspection of my home and provided options and suggestions with NO pressure and no obligation. I would highly recommend this company. It is operated with a high level of integrity and honesty - hard to find. My next project will most certainly collaborate with waterworks.

    Answer from pro:

    Hi Karen, we are very happy to hear that you had a great service call with us. You can always count on us for your future projects and know that we are always here for you when needed. Thank you for the great review, we the Waterworks Team really appreciate it.

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Sep 2015

    Install kitchen faucet

    I was referred by my niece , I appreciated the professional service we received and the warm attitude of Michael and Natasha. Other service was done at no charge. I highly recommend this company.

    Answer from pro:

    Hi Elaine, we are glad that you are satisfied with your niece's referral and that you will also be referring us. . Our priority is making sure you have the best experience with anyone you have ever dealt with. Thank you from Natasha & Michael.

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Aug 2015

    Clogged Toilet

    Right from the beginning the women on the phone was attentive and friendly. She booked me in for the earliest time but put me on a waiting list if something earlier came up. 2 Hrs later I got a call that they could come today and shortly after Michael arrived. Michael and his partner were extremely friendly and honest. They were through a tough situation and maintained their professional composure from start to finish. I would absolutely recommend Water Works.

    Answer from pro:

    Hi Andrew, thank you for taking your time to post this review on Homestars, we appreciate it. It was a pleasure working for you and we look forward to being your number one plumbing and drains service provider should you need us. Thank you from the Waterworks Plumbing Team!

    Reply created 14 Oct 2015
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