Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2256)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2015

    Drain In Kitchen

    We had a drain problem which rendered our kitchen sink completely unusable. A plunger was not very helpful so it was about time call an expert. It was late but I left a message. My call was returned promptly the next morning and we set up an appointment. They came in the next day and the problem was solved. We were very happy with their service and would call them back if their is ever another problem. Jeremy

    Answer from pro:

    Hello Jeremy, thank you for the awesome review. It was a pleasure working for you and have your plumbing problem all resolved. We are so grateful to you for choosing Waterworks. Looking forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 14 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Aug 2015

    Pull and Reseal Toilet

    We had a leakage from one of the sanitary pipes. When we contacted the office, Natasha coordinated all appointments in a very good and professional manner. When Michael came, he figured out the problem in 5 minutes and started working for that. In some time he fixed the leakage. He did a satisfactory job. The place was left clean. No mess afterwards.!!

    Answer from pro:

    Hi Romesh, thank you for the awesome review. We strive to provide the best customer service to our customers and from your review I can tell we are doing a great job. It was a pleasure working for you and we are always here should you need us in the future. Thank you from the Waterworks team.

    Reply created 28 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2015

    shower floor plumbing

    Shower was out of commission for years and was leaking into the basement. We searched for the best company that could do an excellent job - and we found Waterworks. Michael, the company owner was more than willing to come and have a look at the leaking shower. He gave us his professional opinion, estimate, and time to start and finish the job. Waterworks rebuilt the floor, installed new drain, re tiled and sealed everything up. It looks wonderful! Michael, and his tile man were very punctual. Due to an unfortunate death in the family, they worked around our schedule. Most customers have given a review of 10, but I'm sorry I could not give them a 10, but only give an 11 out of 10!!! We thank Michael and his tile man for the great job they have done.

    Answer from pro:

    Hi N From Toronto, thank you for the awesome review. Happy to hear that you had a great experience with us. We are happy to help in any way we can and glad the problem is resolved. Our priority is making sure you have the best experience with anyone you have ever dealt with. Thank you from the Waterworks team.

    Reply created 28 Aug 2015
  • Review from Debbie L.
    Rating: 5 out of 5
    Review left on 24 Aug 2015

    Cleared an extremely blocked drain; Installed back water flood prevention valve.

    Both Larry and Michael were great, very professional in all of my dealings with them. They maintained a very clean work site, and wore booties at all times. Waterworks was punctual, work was fairly priced, and they performed quality work. Better still, Water Works saved me close to $10K after another plumbing company "incorrectly" diagnosed an issue with a sewer pipe exiting my home, an issue which in reality doesn't exist. Water Works cleared an extremely blocked drain pipe (something the other company had been unable to do, even after cutting open the drywall ceiling below), they also installed a back water flood prevention valve. I would definitely call Water Works for any plumbing issues we may encounter down the road, and I have no hesitation in recommending them to family and friends.

    Answer from pro:

    Hi Debbie, thank you for the awesome review. It was a pleasure working for you and have your plumbing problem all resolved. We are so grateful to you for choosing Waterworks. Looking forward to working with you in the future should you need us. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 28 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Aug 2015

    Plumbing, resolving clog in kitchen sink

    The dispatcher was polite and courteous. The plumber was punctual, pleasant and did a fine job resolving the problem. The cost was a bit above quoted but the work was so much more than first expected. (With clogs, it's hard to tell how far into the system the problem is.) Very satisfied with results.

    Answer from pro:

    Hi Rui, thank you for the great review. We are happy to hear that it was a great service call for you. We like to keep our customer informed and give the best recommendation we can. We are always here should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 28 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2015

    Leaky faucet

    Natasha was helpful getting the appt set up for the same day, and Owen was extremely friendly and helpful and got the job done. I really appreciated the excellent service.

    Answer from pro:

    Hello Rob, thank you for the great review. It was a pleasure working for you and we are glad that your plumbing problem is now resolved. We are just a phone call away should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 28 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2015

    Trap Seal Primer Leaking

    Laundry faucet hot water leaking heavily into the clear plastic tubing (trap seal primer) requiring replacement of faucet and installing shut off valves. Repairtech Eion came on time and was very professional and friendly as we discussed the work to be done. Pricing was a bit hefty for my pocketbook but Eion proved to be diligent, hard working, thorough and fully completed the job of fixing the clear plastic tubing to my satisfaction. Next time I will make sure to check for discount coupons in their website.

    Answer from pro:

    Hi Chuck B, thank you very much for taking your time and posting your review here on Homestars. Thank you so much for the opportunity to let us take care of your plumbing needs. We look forward to working with you in the future. Thank you from all of us at Waterworks Plumbing and Drains Inc.

    Reply created 28 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Aug 2015

    Kitchen plumbing repairs

    Broken trap under sink which required a new one. Eoin diagnosed the problem without any real difficulty and set straight away to resolving the problem. He was first class - conscientious, considerate and thorough. Excellent work!

    Answer from pro:

    Hi Sean, thank you for the great review. We are happy to hear that it was a great service call for you. We like to keep our customer informed and give the best recommendation we can. We are always here should you need us in the future. Thank you from Waterworks Plumbing and Drains Inc.

    Reply created 28 Aug 2015
  • Review from Mary Ann Gratton
    Rating: 5 out of 5
    Review left on 14 Aug 2015

    Plumbing inspection and update

    This company and its representatives are very professional and pleasant. We had several taps and plug inserts replaced and a toilet fixed. They were prompt and did an excellent job with everything.

    Answer from pro:

    Hi Mary Ann Gratton, thank you for the great review. We are happy to be of service to you and have your plumbing services done. We really appreciate your business and the opportunity to help you. We are here if you need us, we are just a phone call away. Thank you from the Water Works Team!

    Reply created 28 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2015

    Fixed leaking copper pipe

    Waterworks was able to quickly book me in for an appointment at my desired time when I called in. They also have this cool feature where they email you the plumber that has been dispatched to you about an hour before they arrive so you know who and what to expect. Larry was very thorough in his work and gave us all the pricing options with no pressure to choose any of them. The pipe was fixed no problem and everything's been great since! Would highly recommend.

    Answer from pro:

    Hi Vicky. Thank you for the great review and recommendation. We're very glad to hear that you had a great experience with us. We are always here should you need us in the future. Thank you from Larry and the Waterworks Team!

    Reply created 10 Aug 2015
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