Waterworks Plumbing & Drains

Rating: 4.9 out of 5

Waterworks Plumbing & Drains reviews (2274)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2014

    hot water not running reliably

    Larry arrived on time and quickly diagnosed the problem, which was the ball check in the hot water tank. He told me to contact the hot water tank company and they came and repaired it and my hot water is perfect once again! Larry also drew me a diagram explaining where and what the ball check does, and he looked around the house and made suggestions for improving plumbing and water efficiency. Many thanks!

    Answer from pro:

    Hi Lisa, We are motivated with positive feedback from customers such as yourself, which makes us strive to improve our quality of work. We thank you for being a customer of ours, don’t hesitate to call us again. Thank you from WaterWorks Plumbing.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2014

    Tighten Faucets, Steam Shower, Hot Water, Install Water Filtration System

    I greatly appreciate Waterworks professionalism and punctuality. Michael, Larry, and Natasha are all excellent to work with. I was extremely satisfied with the work performed and would definitely recommend their services.

    Answer from pro:

    Hi Don,Your review is very thoughtful and we are glad to have made your experience a satisfying one. Sincere appreciation for your feedback. Thank you from all of us at WaterWorks Plumbing.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2014

    Replace valve for frost free tap

    Michael came promptly and assessed the need for a new valve. Pricing was clear before the work started. It was a difficult job because the tap is in a wall in a tight space. He was very careful and left the the room tidy after the job was completed. A follow up phone call from Natasha to check that the job was well done was appreciated. I am very satisfied with this company.

    Answer from pro:

    Hi Helen, Providing excellent service for a customer we care about, is what matters to us. We know at the end of the day, we are happy to have met your needs. We will continue to do this in any of your future appointments with us, Thank you so much for doing business with WaterWorks Plumbing.

    Reply created 18 Dec 2014
  • Review from Jim Johnston
    Rating: 5 out of 5
    Review left on 3 Dec 2014

    Water line cap

    I called Water Works to cap a water line that was not going to be used again. Water Works responded very quickly, and came within a couple of days. Michael capped the line, and removed the piece that was not required. The work was neatly done. He was very polite and professional. Their price was reasonable, and I would use them again.

    Answer from pro:

    Hi Jim,Thank you to one of our valued customers, we are grateful to have a customer like you. Contact us again if you ever need us. Thank you from all of us at WaterWorks Plumbing and Drains.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 3 Dec 2014

    Install new taps, unclog drains

    Larry from Waterworks installed new taps and shut-off valves in the guest bathroom, unclogged sink and shower drains in the ensuite bathroom. He did a great job, left the place clean and was very courteous and helpful.

    Answer from pro:

    Hi Catherine,Thank you for the compliment.We bring to you one of our best experienced, licensed and certified plumber, Larry who encourages our goal to achieve positive results for you. We are happy to serve you. Thank you from us all at WaterWorks Plumbing.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2014

    kitchen sink clogged

    Very good services. We have a clogged kitchen sink, Michael arrived on time on a cold day, he's friendly, professional and patient. Not only that he have done the job perfectly, he also shared a his knowledge and experience so I learned better how to maintain the draining system, he also inspected my whole house to make sure everything else is safe to go.

    Answer from pro:

    Hi Mike,thank you for the awesome review. We are happy to help in any way we can and glad the problem is resolve. Our priority is making sure you have the best experience with anyone you have ever dealt with. It will be our pleasure to be of help to you or your family in the future. Thank you from us at Waterworks Plumbing and Drains Inc.

    Reply created 23 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Nov 2014

    Washing machine hose extension consultation

    I was very impressed with Water Works. From the easy initial booking over the phone with Natasha, to the courtesy reminder call an hour before my appointment, to the follow-up phone call after the job was done, and to the overall friendliness and consideration of the staff, I was extremely happy with the service provided by this company. Another plus: the plumber wore boot covers when working in my home. This was really appreciated. I've had lots of contractors in my home and have only seen this happen twice.

    Answer from pro:

    Hi Becca, We aim to please with our workmanship. Our principal is to help and resolve your issues to the fullest. Thank you for reassuring us that we solved your problem and we have maintained a pleasant experience for you. Thank you from WaterWorks Plumbing and Drains.

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2014

    Plumbing

    Thank you Michael and Natasha. The upstairs toilet had a slow leak into the downstairs room. The flange was loose and set too low. even with some new gaskets, Michael realized that the leak was coming from the back of the tank. thanks for solving the problem for us.

    Answer from pro:

    Hi Bbjohn,We thank you for letting us know we are able to help you with your problem.We want to continue to provide you with excellent service.We are here anytime to serve you. Thank you from us all at WaterWorks Plumbing and Drains.

    Reply created 18 Dec 2014
  • Review from Cam
    Rating: 5 out of 5
    Review left on 25 Nov 2014

    install two exterior water shut offs and replace two exterior taps

    Very professional, very fast and very courteous service. It wasn't cheap but the work was very well done. I have used WaterWorks in the past and would use them again.

    Answer from pro:

    Hi Cam,It means so much to us to hear a customer be honest with our service. We commit to also understand the importance of this type of feedback and prove that our quality work will still build a loyal customer who knows we don’t let you down to give you the best service out there.Thank you for your support.WaterWorks Plumbing

    Reply created 18 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2014

    Kitchen Faucet install

    I had to replace a leaking kitchen faucet and install 3 new shutoff valves under the sink. I purchased the kitchen faucet myself. Natasha arranged the appointment for Michael to do the work and even emailed Michael's picture in advance (this is a nice touch considering it was my wife at home with my 2 year old daughter). Michael arrived on time and provided a quote for the job based on a predetermined price list. The prices are not cheap, you could pay a handyman less to do this kind of job, but the pricing is competitive and transparent. Natasha followed up with a call after the work was completed to gather feedback. If you are someone who appreciates value for money, then I highly recommend Waterworks. The level of customer service is exceptional and the work itself is honest and of a high standard. Working with a qualified professional who is insured that will stand behind their work and be honest with you is the real value here.

    Answer from pro:

    Hi Steve,We appreciate how you support the value of high standard work we did for you and acknowledge your honesty. The significant part of your review is that we left you with an impressionable experience and we are truly thankful to hear this from you. We can’t wait to service you again Steve! Thank you from us all at WaterWorks Plumbing.

    Reply created 18 Dec 2014
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