Metalex Security Products

Rating: 4.9 out of 5

Metalex Security Products reviews (124)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2018

    Front and rear security door

    Tom and David are very easy to deal with. I’m very happy with the installation by Joe and Mike. I will definitely hire them again and will highly recommend to friends and other owners looking for security doors.

    Answer from pro:

    We are pleased that we met your security needs! Thank you so much for your review

    Reply created 11 Jan 2018
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 7 Jan 2018

    3=4 week promised delivery & installation is now over 4 months & still waiting

    August 22nd 2017 owner came out, took measurements and we paid a substantial deposit. We were told the custom door would not only be made but also installed within 3-4 weeks. It is now more than 4 months and we are still waiting. Husband has called a couple of times only to be told they are short on installers. Christmas travel plans cancelled due to door not installed & no date in sight. Service doesn't get much worse than this - ridiculous. Revising this review because our security door has now been delivered and installed and we have now paid in full. Sadly it took posting a brutally honest review to get things moving. Day after posting this review my husband called them again (turns out he had called at least 4-5 times during the 4+ months), and much to our surprise his phone calls were finally returned by the office and the owner. Installation was scheduled for the following day (Tuesday, January 9th). 10/10 product and installation: there was never any doubt that the custom made security doors are the best and top of the line. Very well built, choice of colours, and decorative accents make for a beautiful door that is a true work of craftsmanship. The installers arrived on time and worked meticulously (outside in the cold) to install the door. They were here 2 ½ - 3 hours and left a clean and damage free work area. 0/10 customer service: we stand by our previous post, it was 20 weeks from purchase to delivery and installation – we were told 3 to 4 weeks for fabrication, delivery and installation. We had planned on purchasing several window grates, retractable gate, and another security door; unfortunately after this experience we won’t purchase from this company again despite the superiority of their product.

    Answer from pro:

    Hi Chevy, I am happy that you are 100% satisfied with the end result and very sorry that you had to wait so long. We take our customers and reputation very seriously. The delivery time was unfortunately excessive and we are taking steps to reduce this to a maximum 8 week. We will move on from this negative review and endeavor to improve. Thanks for your business. Regards Tom

    Reply created 22 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Dec 2017

    Sliding screen doors (2) & three (3) wimdows

    They must be doing a heck of a good job because there were about 1 month behind on their promised installation work due to too much business. Aside from that, they sell a very good product. There installers are courteous, knowledgeable and work clean. The only problem I had is that the frames of the window screens only come in black and loudly contrast the white window they are seated into. The installer tried to convince me that I would get use to it but within four (4) day I had removed the screens, painted the frames in my basement and reinstalled them and they look great. I am extremely happy and will recommend Metalex to everyone. C. Buchanan

    Answer from pro:

    Thank you for your honest review. We are working hard during this holiday season and apologize for the delay. Happy Holidays from everyone at Metalex Doors!

    Reply created 19 Dec 2017
  • Review from B. Crichton
    Rating: 5 out of 5
    Review left on 17 Dec 2017

    Replacing a sliding screen door and window screens (great products)

    The owner Tom came in and measured up everything we were given a quote which we accepted. The parts were delivered in a timely manner and installed neatly. There were a couple of issues one screen was missing and there was a misunderstanding with the colour but we all agreed that the colour was going to work if we could get two frames for windows without screens and two additional screens so that all colours would match, the extras were all supplied at no extra charge. We are impressed with both the product and the service.

    Answer from pro:

    Thank you so much for your honest review. Sorry for the misunderstanding but we are glad everything worked out. Happy Holidays and thank you so much for you feedback! :)

    Reply created 18 Dec 2017
  • Review from hkhakoo
    Rating: 5 out of 5
    Review left on 14 Dec 2017

    SECURITY PRODUCTS

    AFTER A CAREFUL RESEARCH WE CONTACTED METALEX FOR THEIR SECURITY PRODUCTS. THE PRODUCTS IS REALLY GOOD AND THE HOUSE IS MUCH SAFER WITH THEIR PRODUCTS. THE MATERIAL IS FANTASTIC AND IT ALSO LOOKS GREAT.

    Answer from pro:

    Thank you so much for your review! Glad to know that you are satisfied with our products.With Metalex Security you will gain a peace of mind knowing that your house is full proof from potential break ins. Have a great weekend!

    Reply created 15 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Nov 2017

    Front and back doors.

    What a pleasant experience working with the professionals at Metalex. These screens will be strong enough to stop my hundred pound pups from running through the mesh.

    Answer from pro:

    Thanks for the review Kevin, you and your dogs will love the screens. Just don't teach them to use the locking mechanism.

    Reply created 1 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2017

    Security screen door

    Product was more than three weeks behind when originally promised. That being said, door is as expected. High quality and expert installation. Installer was very helpful and easy to talk to. Very pleased with it!

    Answer from pro:

    Thank you for your review and your patience. We deeply apologize for not being able to install when first quoted. However, we are ecstatic to hear that you are pleased with the finished product. When the spring/summer rolls around we are certain you will appreciate the ventilation aspect accompanied by the security of our doors. Sincerely, Tyler

    Reply created 28 Nov 2017
  • Review from Boljkovac A.
    Rating: 5 out of 5
    Review left on 11 Nov 2017

    front door security doors

    Two professional young installers, arrived on time and left a clean job site. We would recommend Metalex to others for future security needs.

    Answer from pro:

    Thank you very much! Enjoy your home as it is now more secure than ever, without the feeling of being in a jail. -Tyler

    Reply created 17 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2017

    Installation of three Metalex Security screen doors.

    The two installers were a pleasure to deal with and performed the work in a very timely and professional manner. They arrived on time and completely installed three high security screen doors beautifully in approximately 4 hours. My wife and I were extremely happy with the result and impressed with the quality of the product.

    Answer from pro:

    Thank you for your review, we are happy that you're happy! Your security screen doors will keep out intruders from the get go, unlike an alarm system that 'may' deter someone that has already busted in. Breathe easy with your ventilation and sense of security. -Tyler

    Reply created 25 Oct 2017
  • Review from Maxine
    Rating: 5 out of 5
    Review left on 9 Oct 2017

    Security screen doors and screen window installation.

    After a break-in, a police officer directed us to security measures which included Metalex products. Almost immediately we contacted the company. First, Tom, the owner, came to our home and was friendly, knowledgeable, informative and not at all pushy. We ended up choosing a front screen door, a back sliding screen door and a front porch window screen for our peace of mind. Next, was the quote process through David who was easy to work with and a pleasure to communicate with. Finally, the installers, Joe and Mike, were no nonsense, got the job done quickly, professionally and treated our home like it was their own. We cannot say enough about the overall professionalism and kindness of everyone we were in contact with at Metalex throughout this process. We feel a great sense of ease with our new secure screens and highly recommend this company and their quality products. Thank you Metalex!

    Answer from pro:

    Thank you Maxine! Your kind words mean the world to us here at Metalex. We assure you that you need not have any fear with your new door and window protection. Although the installation is done, we are here if you need anything at all. Your home is our responsibility! Best regards, Tyler

    Reply created 25 Oct 2017
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