Barbeque Pro Inc.

Rating: 4.9 out of 5

Barbeque Pro Inc. reviews (585)

  • Review from LPM Miller
    Rating: 5 out of 5
    Review left on 10 May 2021

    A excellent Job - Again

    Once again, BBQ Pro has turned our Napoleon BBQ into a new shining piece. Our technician, Krystian was absolutely great, professional, friendly and did an amazing job. He took his time to reach every inch and cleaned up so well, you would never know he was there..... Will certainly keep this service and refer....:)

    Answer from pro:

    Thank you so much! We will let Krystian know how happy you are with the service! We look forward to seeing you and your bbq again! Happy grilling! The Barbeque Pro Team

    Reply created 18 Jun 2021
  • Review from Lois Watson-Dwight
    Rating: 5 out of 5
    Review left on 29 Apr 2021

    Barbeque Cleaning

    We recently benefitted from the excellent services provided by BARBEQUE PRO. From the beginning when we were first contacted about arranging an appointment to the end when we had a sparkling clean barbeque, the service was smooth. We were sent a reminder a few days ahead of the appointment as well as the day before when we were also informed of the approximate time that the technician would be arriving. Yoni, the technician was friendly, professional, polite and thorough. He didn't even faint when he lifted the lid of our grill and saw how dirty the interior was. Yoni did in less than an hour what would have taken us 5 hours to attempt and without the same results. We would highly recommend BARBEQUE PRO.

    Answer from pro:

    Thanks Lois! We will let Yoni know how satisfied you were with his service! Thanks for taking the time to recommend our company and we really look forward to seeing you again! p.s no grill is ever too dirty for our Pro's!!! Happy grilling! The Barbeque Pro Team

    Reply created 7 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2021

    Barbecue Cleaning - Napoleon Gas BBQ

    Can't believe this is the same BBQ! Every nook & cranny was thoroughly cleaned. Despite the terrible weather (rain heavy at times) it did not slow Yonathan down. He showed up on the scheduled time, explained the process & was very courteous. Will definitely be a repeat customer. Thanks again Team Barbeque Pro!

    Answer from pro:

    Thank you Ron! It is so great to hear how happy you are with our hard work! We will certainly let Yonathan know too. We look forward to seeing you and your bbq again for many years to come! Happy grilling! The Barbeque Pro Team

    Reply created 5 May 2021
  • Review from Customer of Barbeque Pro Inc.
    Rating: 5 out of 5
    Review left on 21 Apr 2021

    Customer care

    After a service, my BBQ was not working as expected. BBQ Pros listened to my concern, visited again and fixed the issue. In particular, Dejune and Krystian’s service was thorough amd professional. In short, they didn’t leave me hanging. They followed through to the end to make sure I was satisfied. I recommend the service.

    Answer from pro:

    Thank you so much for the great review! We will be certain to share with Krystian and Dejune! We always strive to follow through and make each experience satisfying and complete! Can't wait to see you again next year! Happy grilling!

    Reply created 22 Apr 2021
  • Review from Massimo Ferraro
    Rating: 5 out of 5
    Review left on 20 Apr 2021

    Bbq cleaning

    WOW!!! What a great job, my bbq looks better now than when I bought it. Barbeque pro did a great job with my grill and I want to thank Pedro for his great work. I would highly recommend them.

    Answer from pro:

    Thanks Massimo!! We will let Pedro know how happy you are with his work and we certainly look forward to seeing you and your bbq again ! Happy grilling!

    Reply created 21 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2021

    Skilled, efficient and trustworthy.

    I can't say enough good things about the Barbecue Pro team. Charles came in to help us with a fireplace vent problem that three other reputable companies had failed to fix; and he was just the right person. His friendly and honest demeanour, combined with his knowledge, professionalism and expertise was exactly what we needed. Charles and his team investigated the problem, offered a suitable solution and implemented it effectively. I would love to work with the Barbecue Pro team again, but we will likely not see them again due to their outstanding job. Thank you Charles!

    Answer from pro:

    Thanks so much Eduardo! We appreciate you taking the time to share your experience and it is always a pleasure to work with such great people!

    Reply created 21 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2020

    customer service gets the chef's kiss

    I can't recommend these guys enough for their PROMPT and CHEERFUL response with a problem that came up post-cleaning. They came back to address it a day after I emailed, and the result was an even cleaner barbecue.

    Answer from pro:

    Hey Shelley, thank you for letting us know about any problems you may have had post cleaning. We work extremely hard to maintain our reputation and the quality of our workmanship. A happy customer is the beat type of customer, thank you for giving us the opportunity to leave you as one. We look forward to seeing you again in the future.

    Reply created 12 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2020

    SPARKLING CLEAN

    it started off as a birthday gift for my husband. we were having a birthday party for him and having a chef in to cater the event. i couldn't have him do that on a greasy dirty bbq. everyone was amazed at how it looked like it just came out of the box. it just blossomed from there my husband loves using the bbq year round but not so much into the upkeep. these outdoor appliances are quite expensive and yet most of us don't look after them like our indoor counterparts. so we book barbeque pro to come out every fall to do what they do best and have been doing it for several years now and every year to come!!!

    Answer from pro:

    Thanks Rusty we won't let you down. With the proper cleaning and service most Barbeque's can last decades. We look forward to working with you for many years to come.

    Reply created 12 Dec 2020
  • Review from Customer of Barbeque Pro Inc.
    Rating: 5 out of 5
    Review left on 27 Oct 2020

    Professional client service and work

    Multiple family members and friends have used this company for a variety of services (mostly bbq cleanings) over years and have never had an issue- they keep getting better and we have no hesitation to recommend. Thanks Barbecue Pro team! Keep being amazing

    Answer from pro:

    Thank you very much for the great review. We look forward to helping you for many years to come and we promise to always strive to do better.

    Reply created 12 Dec 2020
  • Review from Customer of Barbeque Pro Inc.
    Rating: 5 out of 5
    Review left on 8 Oct 2020

    An Apology to My Barbeque

    Buddy, I am sorry. I had no idea how badly I have treated you these past 8 years till I saw the results of your extreme makeover. Ummm...no hard feelings? You look marvellous. Thank you Yoni ( restorer) and Mike ( parts service) for a superb, courteous, and professional execution from start to finish. finish. And a shout out to Head Office for their most impressive on-line customer management. If I could turn the dial up to 11, I would. On behalf of my buddy, thank you all . John

    Answer from pro:

    Thank you for the brilliant and creative review! We are so happy to hear that all went well from start to finish! It has been our pleasure sir and we look forward to seeing you and your bbq again next season!!

    Reply created 27 Oct 2020
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