Barbeque Pro Inc.

Rating: 4.9 out of 5

Barbeque Pro Inc. reviews (582)

  • Review from B Belvedere
    Rating: 5 out of 5
    Review left on 6 Apr 2019

    BBQ Cleaning plus the cleaning of 2 indoor gas fireplaces

    John came and cleaned our 2 indoor gas fireplaces...both needed a total cleaning...inside and out. He also did a thorough cleaning of our BBQ which hasn't been done in a few years, it now looks brand new!! He was very professional, kind and worked quickly and efficiently. He was done within a couple of hours, no mess left behind. I'm so glad we found the Barbeque Pro's!

    Answer from pro:

    That's awesome to hear! We're glad to have you as a customer, we look forward to seeing you at your next appointment!!! Happy grilling :)

    Reply created 8 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Mar 2019

    Bbq

    Replace igniters on my bbq was very happy truck was great booked a cleaning as well

    Answer from pro:

    That's great to hear! We look forward to seeing you at your cleaning!

    Reply created 18 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Feb 2019

    Service 2 fireplaces

    Online inquiry was promptly followed up & they were able to get a tech out the next day. Akin was punctual, kind & helpful to explain the fireplaces, how they work, and did a beautiful job cleaning them! They also mentioned additional services for grills (sales & service), so will follow up in spring.

    Answer from pro:

    Thank you for the great review Amy! We will certainly pass your compliments along to Akin so he knows how satisfied you were. We look forward to seeing your barbeque in the spring season! Thank again!

    Reply created 28 Feb 2019
  • Review from John D.
    Rating: 5 out of 5
    Review left on 8 Feb 2019

    Gas Fireplace service and cleaning

    Gas fireplace service. I was very happy with the service provided by Barbecue Pro. I would recommend this company regarding any service for gas fireplaces.

    Answer from pro:

    Thanks for taking the time to leave us your thoughts John! We're glad you're happy with our service. We look forward to seeing you again soon for any of your BBQ or gas fireplace needs!

    Reply created 11 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2019

    Maintenance of gas fireplace.

    The technician arrived on time and was very polite. The company followed up same day to make sure I was satisfied. They went the extra mile.

    Answer from pro:

    We're thrilled you were happy with our service Mel! We look forward to seeing you again the future.

    Reply created 8 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2019

    Fireplace cleaning

    My gas fireplace looked like it was ready to call it quits. The glass was cloudy and the flame was weak. I called fireplacepro thinking I would get a quote for a new unit. Instead, the tech pulled the fireplace apart, gave it a thorough cleaning and some extra TLC and voila! My fireplace looks like new. I am thrilled to bits. I would highly recommend fireplacepro. Their tech was knowledgeable, friendly and took the utmost care.

    Answer from pro:

    Thank you so much for the great review! We look forward to seeing you soon!

    Reply created 14 Mar 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 2 Feb 2019

    Poor service for a wood burning fireplace

    I have an old wood burning fireplace that hasn't seen use in a decade at least. I wanted to know if it was in good enough shape for occasional use. I explained this in detail to the salesperson, who assured me a proper examination is a service they can provide. A technician showed up, but was at a loss as to what he should actually do. He thought he was coming in to clean a fireplace, but since the fireplace hadn't been used in years, he had nothing to do, but of course I was still charged the full fee. The only help he was able to provide was a list of items I would need to buy to operate a wood fireplace, a list I could get for free by googling for five minutes. Essentially, the salesperson who set up the appointment was busy selling me a service I didn't need, despite getting a very clear description of what the issue was and which services were required. The fact that the service I needed was not what he was selling did not interest him at all, his only concern was extracting some money from my pocket. Taking advantage of my professed lack of knowledge in this area was fundamentally wrong. I would not recommend working with this company, because their main focus is taking your money rather than meeting your needs.

    Answer from pro:

    Eyal, Please accept our sincerest apologies. We have issued a full refund as we did not perform the job that you required. We pride ourselves on customer service and professionalism and in no way were we just trying to extract money. We appreciate your honest feedback and we will certainly make sure to avoid anything like this happening in the future. The Barbeque Pro Team

    Reply created 4 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jan 2019

    Gas Fireplace repairs

    From the time I contacted BPI, they had been fast, efficient and professional. Our fireplace works better than ever and the tech ledt the area clean and replaced the logs as they were meant to be placed for optimal heat. He went above and beyond while being very affordable. My husband is very impressed. Would absolutely use and recommend BPI again.

    Answer from pro:

    Thank you so much for the great review! We look forward to seeing your fireplace again next season!

    Reply created 4 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jan 2019

    Fireplace Service

    Christian was very careful, helpful and professional. He diagnosed the problem quickly and had a solution ready to go. Excellent service and prompt efficient billing procedure. I would recommend BBQ Pro. They also service our outdoor BBQs.

    Answer from pro:

    Thank you for your great review! We are looking forward to seeing your Bbq in the spring. Thank you!

    Reply created 15 Jan 2019
  • Review from Chris Wolski
    Rating: 5 out of 5
    Review left on 3 Jan 2019

    Gas fireplace cleaning

    Very pleased with the Service. Mike arrived on schedule, and thourghly cleaned the fireplace, removing logs and embers, checking gas supply and pilot light, vacuuming, interior, and cleaning brass. Looks great ! Deb and Chris in Markham

    Answer from pro:

    Thanks for the great review Deb and Chris! We look forward to seeing your fireplace next season! Don't forget to have the same great service for your Bbq in the spring. The Barbeque Pro Team!

    Reply created 12 Jan 2019
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