New Century Maids reviews (698)

Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Mar 2015
Home for Sale
My home was being put up for sale and photos needed to be taken by my realtor. I needed to have my home cleaned spic and span for these photos as it is a big selling point. A clean home always sells faster. My realtor suggested New Century Maids because she deals with them all the time. I gave them a call and was pleased that the process was so easy and quick; within a few minutes I had given all of the information about my home and explained what needed to be done. I had one week to get everything in order before the photos. NCM is very professional – I received a call and email when the cleaning crew was to arrive and also a time slot that they would be here, they worked around my schedule which was a hug help –I have children that need to get to school in the mornings. The cleaning crew arrived with all of their equipment and ready to work. They worked very hard and were quick – when they left I was so happy with the outcome – my home was not the same place – it was sparkling!! The photographer came in the next morning and took all the pictures and even he commented on how clean I keep my home. Thank you New Century Maids – you made a big difference.
Answer from pro:
Many Thanks for the wonderful feedback - the crews work very hard and are always happy to hear that they did an amazing job. Hope that your home has sold quickly - all the best to you.
Reply created 30 Mar 2015
Review from HomeOwner
Rating: 2 out of 5
Review left on 8 Mar 2015
clean floors, kitchen, powder room
I hired a maid as I'm a single working mom and need the help. In the corners of the hallway floors where the shoes are kept, I found dirt that was not cleaned. The kitchen was cleaned, except my stovetop which had crust and grease on it. I was told by Century, grease stains cannot come out, but this is something that normally takes me one minute to clean. Powder room had two strokes of toothpaste on the wall left by the kids which they didn't bother to wipe. Mirror was not shiny and clean like has been done by other maid companies in the past, and the corners were not cleaned well.it doesn't seem the rugs were moved and cleaned underneath as there was a spot I easily cleaned with a rug and also, particles. I've used other maids in the past that I have loved, so this was disappointing.
Answer from pro:
We are very sorry to hear that you are not happy with your cleaning. Looking over everything you had a priority cleaning at the minimum of 3 man hours (crew of 2 for 1.5 hours) After speaking to the crew that had serviced your home they had told us that the bathrooms were in very bad condition (urine stains all over) this is something that takes a good scrubbing and time to do - when they went into the kitchen to start cleaning they had to first wash all the dirty dishes and pots to get to the sink for water - all of this takes time which is why they could not get to many things - the floors were very dirty as well the ladies had to scrub the floor on hand and knees which is also time consuming. We always encourage customers to have a deep clean of their homes to ensure everything is spotless - it is impossible to clean a home that is in dire need of it in only 1.5 hours for two ladies. Best of luck.
Reply created 10 Mar 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 11 Feb 2015
Love New Century Maids
We have been using New Century Maids for over 5 years and we are just amazed at our cleanings, the crew is fabulous the cleaning they do is meticulous, and it's always a joy when they arrive and leave the house smelling fresh and clean all over. They are very friendly and warm, and our children in fact enjoy seeing them as well. Thank you so much! Best decision we have made hiring New Century Maids.
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Jan 2015
One time Cleaning
I`ve never used a cleaning service before but have witnessed others who have. I was very impressed with the job done. They got up onto a small ladder to clean a high window ledge and were very thorough. I recall the other company my mom hired refused to do anything like that because of some liability issues. I would recommend them to anyone. They have a can do attitude which is rare these days.
Answer from pro:
Wonderful to hear, so glad that you are happy with the cleaning of your home. Our crews are trained in all aspects of home cleaning so that you can sit back and relax and enjoy your clean and fresh home.
Reply created 28 Jan 2015
Review from HomeOwner
Rating: 0 out of 5
Review left on 13 Jan 2015
House Cleaning
DO NOT USE NEW CENTURY MAIDS...I must say that in the beginning when we first started to use New Century Maids about 1 year ago everything was great up until they switched ladies on us all of a sudden after I've mentioned to Kamila (Office Manager) that certain items were being missed on the day of cleaning, invoices weren't being recieved on time for payment and having tipsy late fees, to just recent dirt floors and furniture not being cleaned properly. This company has "POOR Customer Service and Quality Assurance" having dealt with Alex the owner and expressing my dissatisfaction on the quality of service I got, he has basically left me no choice to write this review. Let me put things into prospective for you...Today was our original cleaning day that no one called or emailed me from their office to let me know that the cleaning crew has taken upon themselves not to service my house, due to some minor complains I had about their cleaning job, so I called the office and spoke with Alex and he told me that he was going to call me, but was side track with other issues he was having. At this point I already had a feeling that the cleaning crew wasn't going to show up because the office staff usually emails me in advance letting me know what time the crew would be arriving and this time I didn't. Let me tell you that I paid good money to get my house cleaned on a weekly basis, that I would have expected Alex to understand my frustration. At the end of the day if a company is selling themselves on Quality and Satisfaction ...you need to listen to some feedback from your customers positive or negative and work with it. After my conversation with Alex...I gave him the benefit of the doubt and asked him to find us another crew that would be able to take over. At 3:00pm he called me back and basically gave me the excuse that he wasn't able to find another crew...so I thanked him for services (fired them) and told him that he has the WORST company for Customer Service and that I would never use them ever again, nor will I refer them either. If you value Customer Service, Quality and Satisfaction...then "STAY AWAY" and save your money. Bottom line Alex let's his workers dictate who they work for instead of doing the job their hired for.
Answer from pro:
Dear Patricia, I would like to thank you for your review that so many other people can read and make their own judgment. All money that you paid was for hard work that the crew performed for a mutually agreed price, cleaning crew had never received a penny as a tip even when, as you say, "everything was great". You had the same senior crew for a long time (one of my best crews, they have customers who are on wait list for an opening) and the only complains they received were yours. Crew's emotions had over flown when you complained about muddy footprints on the fresh washed floor (made by your son's friends) and that a crew member took 3 minute rest (she was weak after a prolonged sickness). Despite that we came back, rewashed your floors again, free of charge but you found something else to complain about. All our senior crews have steady customers and it was impossible to make an opening for a big weekly cleaning. Sending the other crew who works here less than 6 month would lead to even more complaints. That is why I told you that we have nobody to service your home and then you threatened me that you will write a bad review, which you did and thank you again.
Reply created 19 Jan 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Dec 2014
My first house cleaning
I am expecting my first child and it's hard for me to keep my home clean all the time as i near the end of my pregnancy. My husband suggested I hire a company to help. After doing a thorough research on HomeStars, New Century maids sounded like they knew what they are doing. After speaking to Kamila I was very impressed with the professionalism of this company- she explained each step and I could not wait till my cleaning day arrived. The ladies that arrived were very quick and worked hard the entire visit. When they finished they asked me to look around and see if there was anything else that i would like to have done. Everything was perfect, so shiny and clean I was ecstatic. I was at peace knowing that my home was clean and ready for the arrival of our child. Will definitely call them to setup next cleaning. Thanks.
Answer from pro:
We definitely know what we are doing, we get straight down to work and clean all nooks and crannies, we get into everything. All of our cleaning crews and office staff are well trained. Very happy to hear that you love the clean and tidy home you now have. We hope to hear from you soon.
Reply created 19 Dec 2014
Review from Adam
Rating: 5 out of 5
Review left on 9 Dec 2014
Bi-weekly cleaning
Excellent service and value. We have used new century maids for three months now and 5 cleanings. We hired them for on going bi-weekly house cleaning and we are completely satisfied with the service, the maids attitudes, and the overall value. I got quotes from 10 different companies and chose new century based on their price, the series package, the number of reviews, quality of reviews and service area....and, again, we definitely made the right choice.
Answer from pro:
Much appreciate your feedback - please know that you can always rely on New Century Maids to make your home spic 'n span clean.
Reply created 19 Dec 2014
Review from HomeOwner
Rating: 0 out of 5
Review left on 3 Dec 2014
Post-renovation clean up
DO NOT USE CENTURY MAIDS. They damaged our furniture with their cleaning products and they tried to blame it on us. They refused to refund us the entire cost of the repairs, even though we hired a restorer who told us that the damage was likely caused by an aggressive cleaning agent. We also had witness statements from our regular cleaning lady confirming there was no prior damage to our furniture. The cost of repairs was very modest compared to what we paid for their services (over $800.00). Had they offered to pay it they could have kept a customer. Yet they only offered to pay for half. In the end we walked away because it was not worth the hassle, but please be aware of this company's underhanded practices. I am sure the owner (Alex) will get online to try to defend their position and probably say it was us who caused the damage, but that's simply untrue and he knows it.
Answer from pro:
Dear Claudia, In your feedback you state “They damaged our furniture with their cleaning products”. Please confirm which of our cleaning products you allege damaged your counter. As you remember, I came to your home and with your husband present ,we tested all our cleaning products which the crews use and all came out negative. We clean hundreds of houses weekly with the same chemicals and only at your house we “damaged” the counter top?! It seems weird to me. As a gesture of ethical business practice I offered to cover 50% of the repair cost which you accepted without hesitation. If you changed your mind please return the money back. As for the $800 you spent- it was for your house cleaning and carpet shampoo and this work was done perfectly. As per your own confirmation you were happy with the service and results. As for an “aggressive cleaning agent” which was used on your countertop ,you should ask your contractors and your cleaning lady. What was the motive for hiring a house cleaning company if you have a regular cleaning lady?
Reply created 10 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 2 Dec 2014
Wonderful Company
Just wanted to say how extremely happy I am with New Century Maids cleaning. The crew was prompt and went straight to work. My floors were so clean that you could practically see yourself in them, amazing work! I will definitely be using NCM for all of my cleanings from now on.
Answer from pro:
Thanks for the super feedback and would like to say welcome to New Century Maids where you have peace of mind where your home is concerned. We will get your house sparkling, clean and fresh so that you may relax after a long day.
Reply created 4 Dec 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 30 Nov 2014
Mom needs Help
’m a Mom of 4 kids and my home gets very messy, lots of toys kid’s clothes and many spilt drink or food spots. I just can’t seem to get all of the chores done. After a long day spent with the children I am just too exhausted to clean up the house. I looked to the internet to see if I could find a company who could help me. I found New Century Maids and from the moment I called the office staff was so helpful, they asked me about my home about my schedule and found a day and time that best suited my hectic lifestyle. The crew that came to my home was very polite and did such a fantastic job that I am still amazed at how much detail they paid to all of the areas in my home. I need a really deep clean because things just got all piled up and my home really needed the work. I had them there for 4 hours each and I do not regret any penny I spent and have already set up a weekly cleaning day to help me. I can now spend the time I have with my family. Best choice I have made. Great work NCM!
Answer from pro:
Really happy that we could help you so that you can spend your quality time with your family, we are dedicated to our work and all of our clients and hope to see to all your needs.
Reply created 4 Dec 2014