Valentin and Strong Plumbing were excellent. I'd recommend them in a heartbeat. When I discovered that there was a leak in the watermain to my house, I did a search on HomeStars and found Strong Plumbing. I called and Valentin was at my home in about an hour. I thought they would have to dig up my driveway and cut through the garage floor to get at the old pipe to remove it and replace it with new pipe. However, Valentin told me that they use trenchless technology which basically threads the new pipe through the existing trench, without having to dig a trench. All they need to dig is a hole at connection point to the City to allow them to connect the new pipe to the City's watermain and another hole at the house to connect the new pipe to the house.
Val gave me a quote and I decided to proceed with the work. Because I didn't have water to my house (the City had shut it off to prevent flooding), Valentin was kind enough to juggle his crew around so that they could start my job the next day. They had all the work done in a day and I had water again by 5:00pm.
Throughout the process, Valentin kept me informed and advised me of any possible hiccups that they might encounter, so that I wouldn't have any surprises. All the while, he assured me that the price wouldn't change even if they encountered any of the described hiccups. True to his word, when they had to dig an extra hole because of the great distance between my house and the City's pipe, the invoice was exactly the same as the quoted amount.
Strong Plumbing's crew was very pleasant. They smiled and were very accommodating when I asked them to check the connection at the city's pipe before going ahead with the work, just to make sure that the problem wasn't there. The soil at the connection to the City's pipe was completely dry, which confirmed that the leak was not at the connection, but on the water pipe itself. I was reassured that I wasn't replacing the pipe unnecessarily and Strong proceeded with replacing my plastic pipe with a copper pipe.
I'm very happy with the service, professionalism, technical knowledge, and kindness of Val and his crew. They also left everything in pristine condition and did a very nice job patching the concrete in my laundry room where the connection to house is. To top it all off, they provide a 25 year warranty on their work.