Despite how busy they were after the August 2018 flood in Toronto, Richard came out within 36 hours to check the AC and furnace as I was afraid they had been damaged due to the flood (furnace was in same area as the water heater which had stopped working).
He was quick, friendly, cheerful (despite being run off his feet after the flood) and courteous and even remembered us from a previous visit. Maybe that's not surprising as we've been using Coretemp for years. Making the appointment was fast, easy, and you get a confirmation/ reminder. He explains everything too. Thanks again guys!