Pro Appliance Ltd. reviews (320)

Review from HomeOwner
Rating: 5 out of 5
Review left on 27 Mar 2017
Refrigerator repair
When I called PRO Appliance Tuesday afternoon to ask them come and look at our fridge, the lady on the phone was very helpful. She asked if we had a second fridge we could use until they could repair the broken one. When I said no, she understood the urgency of getting a technician to call us. Within an hour we had a call from Matthew, who asked a few questions and then made an appointment to examine the fridge. Parts had to be order to repair it, and as soon as they arrived Matthew made an appointment with us to make the repair. He just left and the fridge has been repaired. Matthew suggested how we could get the fridge working again while we waited for the parts to fix the defrost cycle, so the impact of the problem was minimized. Matthew explained everything clearly during his two visits, and at no time did I have to question if I was getting good service. I worked in a customer support and service role before retiring, and I was treated by PRO Appliance like I treated my customers. I will use PRO Appliance again.
Answer from pro:
We appreciate the lovely review. Our number one priority is providing our customers with cost-effective repairs and the quickest service we can. We look forward to servicing your repair needs again in the future.
Reply created 25 Apr 2017
Review from Roz in Thornhill
Rating: 5 out of 5
Review left on 26 Mar 2017
service-repair refrigerator
our 4 year old refrigerator was not defrosting properly causing the top shelves to be warm and the bottom to be cold. The diagnosis of the problem and the solution were done professionally. Matthew is very honest and very pleasant and knowledgeable. He took the time to explain everything about the repair. The price was comparable and fair. I recommend using this company for your appliance repairs and especially ask for Matthew.
Answer from pro:
Thank you Roz. We like to make sure our customers understand what the problem is with their appliance and what is the best way to fix the problem. It is important to us that our customers are happy with our work.
Reply created 25 Apr 2017
Review from RHONDA ROSS
Rating: 5 out of 5
Review left on 25 Mar 2017
dryer service
I HAVE USED PRO APPLIANCES FOR A FEW YEARS NOW AND I HAVE BEEN VERY SATISFIED EACH TIME.I ALWAYS ASK FOR MAT BECAUSE HE ALWAYS DOES A GREAT JOB
Answer from pro:
Your comments are greatly appreciated. We work really hard to provide the best customer service possible, so we are very happy to see that reflected in your last service call. We made sure Matt got the recognition he deserved. He was happy to see your review.
Reply created 25 Apr 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Mar 2017
Dacor wall oven
Prompt, knowledgeable, great customer service! Initially had them in to repair oven that was overheating. Matthew pointed out to me that my door hinges were warped and should they break and the door falls off this would be very costly. He recommended replacing the hinges. In addition I only needed to pay for one service call despite him coming twice
Answer from pro:
Thank you Courtney. We do our best to help keep the costs down for our customers. A satisfied customer is a happy customer. Thank you again.
Reply created 25 Apr 2017
Review from Nikki Kapassas
Rating: 5 out of 5
Review left on 16 Mar 2017
Fridge repair
Excellent service and a knowledgable worker. Very affordable prices as well !! I am very satisfied with the service and I would definitely recommend Pro Appliance to all my friends.
Answer from pro:
Thank you for your kind words. We take comfort in knowing our clients appreciate our efforts.
Reply created 25 Apr 2017
Review from TULA
Rating: 5 out of 5
Review left on 3 Mar 2017
stove repair- replaced a part
This company is fantastic. Customer service to a tee which is very hard to find nowadays. Highly recommend this company for any repair to any appliance. I have used them on several occasions. They are true to their word when they will be there when they get the part in and absolutely love that!
Answer from pro:
Thank you very much for the awesome review. We sincerely appreciate your comments and your recommendation.
Reply created 10 Mar 2017
Review from Ed and Di
Rating: 5 out of 5
Review left on 26 Feb 2017
Range/oven repair
Mathew who serviced our stove was knowledgeable, polite and informative. He efficiently diagnosed and repaired the problem. Thanks Matthew!
Answer from pro:
Thank you Ed, for your kind comment. We take pride in doing our best to repair and service your appliances.
Reply created 10 Mar 2017
Review from C. Ferguson
Rating: 5 out of 5
Review left on 24 Feb 2017
Appliance Repair
I have used Pro Appliance on several occasions over the past 15 years and have been satisfied each time. They are able to quickly ascertain the problem and remedy it to my satisfaction at a reasonable price. I would highly recommend Pro Appliance for appliance repairs.
Answer from pro:
Thank you for taking the time to write such an amazing review. We are appreciative of customers like yourself who review us with such enthusiasm. Thanks again
Reply created 10 Mar 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Feb 2017
Refrigerator Repair
I have an Electrolux refrigerator that had a faulty ice maker. I tried to repair it myself and shorted out the main board of the appliance. I did not realize I did this until the service professional from Pro Appliance diagnosed the problem and explained to me. The parts were order quickly and the service was excellent. I was kept informed every step of the way. There were no surprises. These guys are professional, very knowledgeable and reliable. Hard to find an company you can trust. I found one and would recommend to anyone.
Answer from pro:
Thank you for the wonderful review. We are sincerely grateful for your recommendation.
Reply created 7 Mar 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Sep 2016
Gas oven service
Workman arrived promptly, and was very knowledgeable. He took care of his work and our home. Would definitely recommend and use again.
Answer from pro:
Thank you for your review. I was our pleasure to have been of service.
Reply created 23 Sep 2016