Pro Appliance Ltd.

Rating: 5 out of 5

Pro Appliance Ltd. reviews (320)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2019

    Clothes Washer Replacement - Excellent Service!

    We have been a customer of Pro Appliance for many years. Our 10+ year old clothes washer finally gave up with a broken drum, in early Jan (2019) - it had not been purchased through Pro Appliance. Matthew promptly diagnosed our problem and we moved forward with purchasing a new Electorlux washer through Pro Appliance. The new washer arrived within a few days. The installers were very courteous and efficient and we were washing our clothes, in the new washer, on that same afternoon and we continue to love our new washer! All of the service and installation coordination from Carol in the office was handled like clockwork. We have also used Pro Appliance for our stove and dishwasher servicing as well, over the years, and have always been satisfied. We would not hesitate to recommend Pro Appliance for all of your appliance service and replacement needs.

    Answer from pro:

    Thank you Ken, for that wonderful Review. We are very proud of the knowledge our technicians have and their ability to diagnose problems quickly. It was our pleasure to have been able to assist you in the purchase of your new appliance. Our goal is to make sure our customers are satisfied with the services we offer. We look forward to assisting you in the future with any of your appliance needs.

    Reply created 26 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2019

    Dishwasher Repair

    Matthew was great to deal with and would fully recommend Pro Appliance to anyone who is look for a honest company to deal with.

    Answer from pro:

    Thank you for your comments. Customer service is our number 1 priority. We value our relationships with our customers and want to be there first choice in appliance repair. That can only be achieved with honesty and reliability - we promise our customers both. It was our pleasure to have been of service to you and look forward to helping you in the future with any other appliance repair needed.

    Reply created 4 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Feb 2019

    fix appliance

    very professional is very familiar with all models and brands and parts very quick and accurate service very friendly

    Answer from pro:

    Thank you Lui for you comments. Our technicians are well versed in most brands and models. We are very proud of our technicians’ knowledge. Our goal is to get the job done in a timely manner to our customers’ expectations. It was our pleasure to have been of service to you.

    Reply created 25 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Feb 2019

    Washer Repair

    Scheduling an appointment was easy. Mat was on point with his assessment and come back to do the repair promptly. He was very helpful in explaining what’s wrong and went on to explain the options we have. Service was done quickly and professionally. I wouldn’t go with anyone else for my appliance repairs.

    Answer from pro:

    Thank you for sharing your experience with Pro Appliance. We understand how frustrating a broken appliance can be. Our goal is to make the repair process as quick and easy as possible for our customers and to provide them with the information they need to make the decisions that work best for them. We take pride in our technicians’ experience and knowledge, and in their ability to guide our customers through the service and repair process. We will be sure to pass along your kind words to Matthew and look forward to helping you with any appliance issues needed in the future.

    Reply created 19 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Feb 2019

    LG

    The tech arrived at our scheduled time and diagnosed the problem right away with my LG machine He was very polite and answered all questions I had. I will for sure use them again with any issues with my appliances in the future.

    Answer from pro:

    The tech arrived at our scheduled time and diagnosed the problem right away with my LG machine He was very polite and answered all questions I had. I will for sure use them again with any issues with my appliances in the future.

    Reply created 8 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2019

    Dishwasher Repair

    The Pro Appliance technician, Matthew, was extremely professional: he called in advance and arrived on schedule. He clearly explained the issue and was very thorough in troubleshooting the solution. We got our dishwasher back! Pro Appliance is our go-to for appliance repairs and we highly recommend them to everyone. Thank you Pro Appliance.

    Answer from pro:

    Thank you for that kind review, Stephanie. We take pride in our employees’ Professionalism. Our goal is to arrive on time, diagnose the problem as quickly as possible and communicate to our customer what needs to be done to correct the problem. It was our pleasure to have been of service to you. We look forward to assisting you in the future.

    Reply created 8 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2019

    Dishwasher installation

    Teriffic job. Matthew was great. On time , clean and honest. To be able to trust when spending so much money is a relief!

    Answer from pro:

    Thank you, Pat for your review. Honesty is always the best policy! As a company we strive to meet our customers needs by arriving on time and being cost efficient. Having our customers trust in us is very important. It was our pleasure to have had the opportunity to be of service you.

    Reply created 4 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2019

    Dishwasher

    Top shelf in dishwasher broke- side sliders. Called yesterday, appt set for sometime between 8-9 this am Arrived at 8am. Completed job in 25 minutes Great service and pleasant guy Very nice to do business with

    Answer from pro:

    Thank you for your feedback Steve. We do our best to arrive in a timely manner and get the task at hand done to our customers satisfaction. It was our pleasure to have been of service to you. We look forward to helping in the future with any needed repairs.

    Reply created 19 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jan 2019

    Dryer repair

    Our dryer stopped working shortly after we turned it on. Called Pro Appliance and they were able to fit us in, within 3 days. They were willing to deal with a stacked unit (many repair outfits would not). Matthew the technician pulled out the machine despite it being a 2 person job, and it was a simple fix! Prompt service, and a very customer oriented business. Will call them again when needed. The best!

    Answer from pro:

    Thank you very much for taking the time to write such a detailed review of your experience. Our customers’ satisfaction is our top priority. It was a pleasure working with you and we are here to help with any future appliance repair needs!

    Reply created 31 Jan 2019
  • Review from sueannemattei1970
    Rating: 5 out of 5
    Review left on 29 Jan 2019

    Fridge repair

    An absolute pleasure! Very helpful, knowledgeable, and punctual!!! Would highly reccomend them to all of my friends and family.

    Answer from pro:

    Thank you for the wonderful review Sueanne. We know how busy our customers are and it’s our priority to get things back up and running for them as quickly as we can and in a cost efficient manner. We look forward to being of service to you again and would welcome the opportunity to be of assistance to your family and friends.

    Reply created 4 Feb 2019