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Ecoline Windows

Rating: 4.7 out of 5

Ecoline Windows reviews (1218)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Oct 2020

    Window replacement.

    We just completed replacing all of our windows. We did it in 3 stages. Sergey was great and gave us quotes for all 3 stages. Every time the installers were prompt and efficient. They did a super job cleaning up when they were done. Polina was very efficient in following up to see that things were going as planned and completed properly. I recommend Ecoline to all those who see our windows and ask where they were purchased.

    Answer from pro:

    Hello Em & Gord, thank you for your positive review. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

    Reply created 14 Oct 2020
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Oct 2020

    Window manufacture and installation

    Our home looks great with our new Ecoline windows. We are very pleased with Ecoline staff, especially the installation crew lead by Nick, and the quality control/administrative person, Polina. The job took a day longer than had been anticipated, but that was due to the fact that there were several unanticipated issues related to the poor installation of the windows that they were replacing. Nick and his crew were very professional, as well as polite and friendly. I highly recommend this company, as the products, and especially the staff, are superb.

    Answer from pro:

    Hello Richard, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

    Reply created 14 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Oct 2020

    12 new windows

    This is a highly professional team who make a real effort to serve their customer well. The initial consult with Vitally was pleasant and in no way a hard sell. The product was explained well. Our wish for a style that matched the vintage of the house was understood and honoured. The workers arrived on time and worked very efficiently. The supervisor, Oleg, took the time to answer any questions I had during the installation process. The friendly office manager, Polina, called to ask how things were going. All in all, they aimed to please, and the product was installed with great team work, efficiency and obvious expertise. And it looks great!

    Answer from pro:

    Hello there, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.

    Reply created 8 Oct 2020
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 6 Oct 2020

    horrible window installation job (Calagry)

    please read the update at the end **************** horrible services! where to start!! first they took two days to finish a job promised to finish in a day (only 5 windows to install). It was so obvious the installers were not professionals. once done, they left a huge mess and dirt on the deck and inside the house (floors). around the windows from outside is not sealed! there is a huge gap between windows and frame! you would think after 3 months they take to order custom sized windows this shouldn't be an issue unless they did their measurements wrong! the corners of metal pieces around the frame that cover the window from outside are not coming up together and there is space between them. they silicon job they did around windows there are wholes in them. the left two big chips in the wall (requires mudding and painting) around two windows from inside. it has been 3 weeks we are contacting them to come and fix the issues (the service they promised they will do until we are happy) and no response from the whatsoever!!!!well this is not all of it. never go with them! I am surprised they have good reviews. we must have been sent not skilled installers. ************* UPDATE: after the review posted online we were contacted and a very professional installer showed up and fixed the issues. We are now happy with the windows and that is why I updated the original rating of 1 star to 3 stars. If they had done the job they did after these process at the first place they would have definitely be given a five star by me.

    Answer from pro:

    Hello there, thank you for your feedback. We are very sorry to hear about your experience with our company. We’re usually known for our exceptional attention to details and we regret that we have missed the mark. On a positive note, all of our products, including labor, are under warranty, so all of your outstanding concerns related to it will be rectified free of charge. Our customer service manager, Anastasiya, will be in touch with you shortly to discuss this.

    Reply created 7 Oct 2020
  • Review from Tibor Kaldor
    Rating: 5 out of 5
    Review left on 5 Oct 2020

    Competition helps with decision…

    Your windows are your view to the world … and to the weather (more important). But they’re a big financial and installation decision. Take care how you decide, because there are many windows suppliers: some just sell other’s windows and tack on a profit for themselves, some make manufacture and sell their own. Having many suppliers (competition) allows you, the buyer, to compare price and quality. If you have science or technology expertise, you can delve deeper into the window superiority, and even the installation quality. The buyer should understand the window project: maybe you only need the glass replaced, not the entire window. Anyways, depending on how much work you need done, spend some time delving into the topic. I was planning the whole panorama, all 10 windows in my house (we’re talking big bucks). I did my homework and selected Ecoline Windows. Why? Several considerations: Their product is high quality. The salesman (V.B.) made several convincing presentations with models and was knowledgeable, devoted, trustworthy, and the price was competitive. I know this because I obtained 5 comparative quotes and conversed with these sales persons. I would not pleasantly discover until later that the installation team (I. & V.S.) was skilled, expeditious (2 days’ labour), clean, polite and generous (giving more than was expected from them). Finally, quality control (P.) kept calling how the work was progressing; you can whisper problems (which for me failed to materialize) to her in case you have somehow gotten yourself in a tizzy. I recommend and endorse Ecoline for these reasons. There’s much helpful information and awards on their website. Be cool and warm behind your new home windows.

    Answer from pro:

    Hello there, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.

    Reply created 7 Oct 2020
  • Review from Customer of Ecoline Windows
    Rating: 5 out of 5
    Review left on 5 Oct 2020

    Great price for a great window

    Very happy with the install, the communication, and the salesman that came to my house. No pressure, no BS, and no drama! The install guys were friendly, informative and showed great attention to detail. They had a tough time working around stucco that was improperly installed around my windows but finished it off nicely. The price was great compared to the so called “Baumler approved” company and I think I made the right decision with Ecoline! I highly recommend them and their product. When I am ready to do the next couple windows, I will be calling Ecoline

    Answer from pro:

    Hello there, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

    Reply created 6 Oct 2020
  • Review from Joanne Kletke
    Rating: 5 out of 5
    Review left on 30 Sep 2020

    Windows

    Great price. Professional sales staff great at explaining product, prices. I would recommend this company to friends and family. I look forward to looking out of my new windows. Thanks

    Answer from pro:

    Hello Joanne, thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours

    Reply created 1 Oct 2020
  • Review from Dewas Pokhrel
    Rating: 5 out of 5
    Review left on 29 Sep 2020

    Windows replacement

    Quality product for affordable pricing. Professional window technician, they know what they are doing and answer any questions without being rude at all. The sales person ‘Oleg’ is friendly and knowledgeable about the products. Call center representative was respectful.

    Answer from pro:

    Hello Dewas, thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

    Reply created 30 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2020

    Windows installation

    I requested replacement of two windows that were placed by the builder and weren't installed correctly. As result both windows went warped. After checking numerous quotes Ecoline was the best price for triple glass windows I asked for. Great work quality produc

    Answer from pro:

    Hello there, thank you very much for your business and of course for your positive online feedback about our company. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

    Reply created 29 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2020

    Basement windows installed

    Checked multiple window companies around the city. Price was very affordable compared to the others and the build quality is very good. Windows were installed without any issues. Would recommend.

    Answer from pro:

    Hello there, thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbors.

    Reply created 25 Sep 2020
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