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Ecoline Windows

Rating: 4.7 out of 5

Ecoline Windows reviews (1218)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jan 2020

    Window Replacement

    Selected Ecoline because of the product. Recommend Ecoline because of both the product and service. My installers were skilled, efficient and professional. Everything was cleaned up before they left the site. Very satisfied.

    Answer from pro:

    Hello Sandra, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours

    Reply created 3 Feb 2020
  • Review from Darrell Kryskow
    Rating: 5 out of 5
    Review left on 25 Jan 2020

    Replacement - Windows and Doors

    My sales experience was fantastic, Alexey provided touchpoint service, any queries, corrections, adjustments were handled efficiently and with satisfaction. The installation process was great. With 2 doors and 14 windows replaced and a winter installation time, they were targeted and focussed. They left little to no mess or dust, validated before doing, and were courteous to the house and their mobility. Alexey followed up with both an email and physical visit to ensure the windows met satisfaction. Finally cost comparative, demonstrated a nearly 20% cost savings. Would recommend.

    Answer from pro:

    Hello Darrell, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new windows, and thank you again.

    Reply created 27 Jan 2020
  • Review from Customer of Ecoline Windows
    Rating: 5 out of 5
    Review left on 21 Jan 2020

    Good services

    When we contact them,they are coming within 2 days and get our order.its take little bit longer to get the items which they order for my windows, but its totally understandable.once the item arrives it take only couple of hours to fix all windows.they work like very professional.at thr end they took all the old windows.all over I like their services.

    Answer from pro:

    Hello there. We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We want to apologize for the slight delay on our production line. Please keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours

    Reply created 24 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jan 2020

    6 windows installed. one window was enlarged

    Measuring, quoting and recording of job was well done and very well recorded. Who but Oleg would carry three computers and two tapes? Installation was delayed due to manufacturing but we were kept advised. Done in one day including enlarging of one window. Completed in one day and well cleaned up.

    Answer from pro:

    Hello there. We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We want to apologize for the slight delay on our production line. Please keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours

    Reply created 24 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2020

    Window replacement

    We were very pleased with the product and the service. The tradesman were prompt, finished in the time frame they stated and left a clean, tidy site. Eco line has replaced 4 windows over a 2 year period, the first 2 were 3years ago. They have performed well in exceedingly cold winters and hot summers. We would highly recommend this company.

    Answer from pro:

    Hello there, thank you for your positive review. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours

    Reply created 24 Jan 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jan 2020

    Good service

    Price and quality are awsome. Installers did a great job. Everything was fast and customer service was good. Will order more windows soon. Highly reccomend this company to everyone. Thank you!

    Answer from pro:

    Hello Quang, we're glad you were satisfied with all aspects of replacing windows with Ecoline. Don't hesitate to give us a call if you have any questions in the future, our Customer Care department is always here to help. Keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

    Reply created 24 Jan 2020
  • Review from Лариса Афанасенко
    Rating: 5 out of 5
    Review left on 18 Dec 2019

    rental property

    After getting multiple quotes, allwith srmilar pricing, I chose to work with Ecoline to replace three windows in my home. The sales guy who came for the quote was friendly, knowledgeable and made fast friends with my dog. The installers that came a few weeks later were just as great and also made friends with the pup. They seemed to enjoy working with each other and did a fantastic job with the installation and clean up! I would recommend Ecoline Windows and will certainly use them again in the future.

    Answer from pro:

    Hello there, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours

    Reply created 19 Dec 2019
  • Review from Customer of Ecoline Windows
    Rating: 1 out of 5
    Review left on 3 Dec 2019

    Ecoline Windows - Poor Quality Control and Poor Customer Service

    We had a good experience with Vlad who sold us our windows. He was very informative, accommodated our work schedule, and was quite charismatic. All other interactions we had with Ecoline have been disappointing: 1. Financing - The Finance company that Ecoline uses, FinanceIt was compromised. Within the first two months of our initial window installation, we received a letter in the mail from FinanceIt notifying us that their records have been breached and that our personal information may have been accessed by outside parties. 2. Installation - Respect: Despite being in my early 30's, I look quite young and I didn't feel like the installation crew was not very respectful. The supervisor did not answer my questions and did not address or take seriously the defects I pointed out until I started putting tape on the areas of concern. 3. Installation - Quality Control: Three windows with defects in them (low E coating splatter and bubbles in glass) were installed. It is a waste of our time and Ecoline's time to install windows with defects. Windows should be inspected at the shop before installation. 4. Defect Resolution: Two of the installed windows had bubbles in the glass. After doing some research online, we were concerned that the bubbles would impact the effectiveness of the gas in the windows and decrease the energy efficiency. The Ecoline Service manager proceeded to play a game with us, asking us what amount of money we would accept as a discount for the defect instead of replacing the window. When we responded with 20% of the email cost, they countered with $50/window which is about 2% of the cost of the window. It was a very unprofessional and unsatisfactory way to manage delivery and installation of a defective product. 5. Communication: Ecoline is not accommodating to a regular work schedule for communication. Both my husband and I work during the day and work in jobs where it is not always possible to make or receive personal phone calls. After the windows were purchased, Ecoline would not communicate us via email to schedule replacement of defective windows. They just left us voicemail messages or, when I called between 3:30 and 4:00pm when I got off work, the project manager wasn't in the office and none of the other office staff had access to the installer schedules to be able to propose a date for window replacement. Overall, Sales was really the only satisfactory part of our experience with Ecoline.

    Answer from pro:

    Hello there, thank you very much for your detailed review about our company. First of all, we want to apologize for any inconveniences we might have caused you during the entire process. According to our records, these sealed units have been reordered and are ready to be replaced on December the 6th, 2019. We will speak with our service department agents along with all our installation crews to improve on our customers service skills.

    Reply created 4 Dec 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Nov 2019

    Windows and outside deck door

    Overall I am very happy with the service we received from Oleg and his team. Everything from quote to installation happened in a timely manner and without any problems. The windows/door look amazing..would use this company again. Highly recommend.

    Answer from pro:

    Hello Yolande, we're happy you were left satisfied with the replacement process and our crew did everything to your expectation. Please remember we are phone-call away when you need us. Thank you for your business and for an excellent review about our company.

    Reply created 2 Dec 2019
  • Review from Customer of Ecoline Windows
    Rating: 5 out of 5
    Review left on 27 Nov 2019

    New front door

    We had a great experience with Ecoline and the sales rep we worked with from initial quote to installation. We are very happy with the results! The door looks great and we are happy to recommend Ecoline to anyone thinking of getting a new front door.

    Answer from pro:

    Hello there, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

    Reply created 5 Dec 2019
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