Landmark Home Solutions

Rating: 4.2 out of 5

Landmark Home Solutions reviews (420)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Oct 2017

    front entrance door

    One word "AMAZING!"!!!!!..I'm supposed to write a minimum of 15 words so...AMAZING,AMAZING,AMAZING,AMAZING!!!

    Answer from pro:

    Thank you so much for the great review and welcome to our Landmark family! We look forward to taking care of any future needs.

    Reply created 30 Oct 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 19 Oct 2017

    Window

    Landmark are horrible at returning the call. Called 4x in the last month and they keep saying a worker will call but never called. Im having few problem such as the exterior work not as clean and need to be clean and the interior, my dad had to clean it up. The new window has a lot of pressure to open and close and there is a big gap on the window and Im finding bugs getting in. At this point, do not reccommend company. Still waiting for a call.

    Answer from pro:

    Dear Michelle, We are so sorry to hear about the issues you are experiencing with service as we strive to provide the best customer service to our customers. Please provide us with more information so we can follow up with you. Sincerely, Roseanne Landmark Home Solutions

    Reply created 21 Oct 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 13 Oct 2017

    2 patio doors and 12 windows replaced

    terrible installation and post installation customer service. We had 2 large patio doors and 12 windows replaced on July 8th, it’s now mid October and the job is not finished. Just after the original installation we noticed 2 significant issues: one patio door lock is not working (which is a safety issue) and has a damaged glass inside (noticed after washing it) Another window is not leveled, and so the top frame is already sagging in the middle and mechanism sometimes falls off so you can not open the window This is not to mention small items like: outside capping has ¾'' difference between top and bottom frames, hole in the screen, windows are not aligned, scratches on the frames, and spots on the glass that are impossible to clean. Landmark technician came on July 20 and agreed that identified issues have to be fixed, new door will be ordered and ready in 2 weeks. 2 weeks changed to 2 months and on September 21st they were coming to fix it. They called to postpone it to Oct 3 due to “unavailability of wooden trim”, since then we’ve been given 2 new dates all of which were cancelled on the day of. Recently we found they don’t have the door (3 mths later). We’ve had painter and window drapes installer on standby for 2.5 months to accommodate Landmark’s expended schedule. Stucco company couldn't postpone their work any more and started to cover windows frames which they suppose to align. We find the customer service unacceptable, especially for such large transaction size.

    Answer from pro:

    Dear Bob, Our deepest and most sincere apologies from all of us at Landmark. We can definitely understand your frustrations with the delays in providing service and in completing the repairs that you mentioned. We have been actively making changes in our installation and service department to prevent these delays from occurring. Taking this long to provide you with well-deserved service is not how we like to run our business as we do strive for the best in customer experience and quality. Please contact us to provide more information so we can look up your order and review the processes that have taken place. We want to follow through to make sure that everything gets taken care of. Thank you again for your feedback, we do appreciate it as a tool to better ourselves as a company. We look forward to hearing from you. Sincerely, Landmark Home Solutions

    Reply created 16 Oct 2017
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 6 Oct 2017

    Doors

    Was promised a time frame and was missed again. I love the products but the timelines haven't been met either time

    Answer from pro:

    Thank you for sharing your experience as we appreciate it as a tool to better ourselves. We are so sorry that the original time frame was extended and we apologize for any inconvenience this may have caused you. We do strive for the best customer service and quality and it was most unfortunate that we failed you in the service aspect. We are glad the job is completed and hope you enjoy your windows.

    Reply created 10 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Oct 2017

    Windows replaced

    Excellent job. No mess left behind. Good job on caps and caulking. I like that they covered heat vents to keep dirt out

    Answer from pro:

    So great to hear that the job was completed to your expectations! It is nice to know that the installers did an excellent job. thank you for the review!

    Reply created 10 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Oct 2017

    Windows and doors

    New Windows new front door new patio door insulation. Finished on time And service was very helpful

    Answer from pro:

    Thank you so much for your review! So glad to hear that all went well with the installation and with the overall service. We look forward to hearing from you for any of your future needs.

    Reply created 10 Oct 2017
  • Review from Richard and Christine Bryant
    Rating: 5 out of 5
    Review left on 3 Oct 2017

    Windows

    The windows are excellent quality. The salesperson, Paul, was courteous and informative and listened to our needs. The installer, Tim, did a fabulous job. He is a skilled professional. Very courteous and reliable. A pleasure to work with.

    Answer from pro:

    Thank you so much for the great review! We love to hear from our customers and appreciate you taking the time to let us know how well everything went with your installation. We look forward to taking care of your future needs.

    Reply created 5 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2017

    windows

    The installation pertained to four bedroom windows. Installation was flawless and expertly done. Landmark Homes certainly have the inside track on being the company that we choose to finish the upgrading of our homes windows.

    Answer from pro:

    Thank you Maureen for the wonderful review! Nothing makes us happier than another satisfied customer. We appreciate you taking the time to let us know how everything went and that you are pleased with the results. We look forward to hearing from you in the future.

    Reply created 2 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Sep 2017

    put three new windowa in the house

    they did a great job and clean up after when they where all done and they where also friendly as well

    Answer from pro:

    Thank you so much for the review! So glad to hear that all went well with the installation and that you are pleased with the overall results. we look forward to hearing from you for any future needs.

    Reply created 2 Oct 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2017

    7 windows replaced

    I was very impressed with the knowledgeable salesman Dennis Beauchamp and the 2 installers especially Jeff. I wish I had used this company to install my other windows. I plan to use Landmark company to replace my condo windows next year.

    Answer from pro:

    Thank you for sharing your review! We are so pleased that Dennis and Jeff did such a great job. Welcome to our Landmark family and we look forward to hearing from you again.

    Reply created 26 Sep 2017
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