Landmark Home Solutions

Rating: 4.2 out of 5

Landmark Home Solutions reviews (420)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2013

    home windows

    We bought our home in 2008 and the house needed many renovations, including the overly large front living room window (and a window in the garage). We began the other projects and called around for estimates on the window(s). Landmark Home Solutions was the ONLY company that would even quote on the garage window and they were cheaper for the oversized front window by upwards of 40%. Moreover, they provided excellent customer service, friendly full-service advice and offer of follow-up and last but not least, if we had any questions at all, to call them and they would help in any way possible. The windows have a lifetime warranty, a representative of the company called us minutes after the installers left to ensure our customer satisfaction and the like. Overall, a 10 out of 10 for this wonderful company.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2013

    Windows

    I recently had 4 new windows installed in my home. From the very start of the process I have been impressed with the professionalism of the company. I had to call in to cancel my appointments a few times and every time they were more then willing to rebook me for any time that was best for me. The gentleman who came out to my house was very informative and he even took the time to show me a demonstation and answer all my questions and my concerns. When it came time for the install. I was amazed at how quickly it all came together and how clean the installers were. I would recommend this company to anyone. Loving my new Landmark Windows. Thank You!!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2013

    windows

    The installer came to our house promptly and we were impressed at how quickly 4 new windows went up. He was very professional and even repaired a screen from a window we bought from Landmark 5 years prior without hesitation. He even took the time to clean up afterwards and left no trace of debris. The new windows, fabulous! First thing I noticed was how quiet the outdoors were. The new windows keep out much of the noise. And they look great! See for yourself!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2013

    Window Replacement

    We had three windows replaced in our home by Landmark Home Solutions. Peter, our salesman, came to our home in Hanover, ON. He was well informed and took the time to explain all of the details about the windows. He even included a demonstration to show the effectiveness of various low-E coatings. The company took about three weeks to return to re-measure but once that was completed things happened quickly. Within a week we were informed that the windows were ready and an appointment was made. The installers showed up on time and were quick to proceed with the installation. We found them to be very professional and courteous. The installation was completed with great care and they cleaned up all of the mess. They even had their own vacuum to clean up the work area. The quality of the windows are very high. We had a window replaced about 10 years ago and the Landmark windows far surpass the quality of the older one, even when it was new. Landmark's written lifetime warranty is the best we could find. It is transferable once to a new home owner should we decide to sell our home. We plan to eventually replace all of our windows with Landmark windows. A representative from Landmark phoned us after the installation was complete to find out how the job went and if we were satisfied. My wife and I would highly recommend Landmark to our family and friends. The overall experience has been great!
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 29 Mar 2013

    Window replacement

    We have had a very bad experience with Landmark Home Solutions, right from the beginning of our sales agreement with them. OUR SALES AGREEMENT: We've encountered a number of issues with Landmark Home Solutions, some of them that remain unresolved to this day. In the Fall of 2012 we signed an order to have 6 windows replaced in our home. Shortly thereafter, their representative said he had made a mistake in the price and would have to increase it by almost $1000. We did not accept this seeing as we already signed an agreement and it was based on their quote that we opted for their product. He eventually relented and we were charged the price that was originally agreed upon. INSTALLATION: By February 2012 they had hired contractors to do the installation. They showed up at 11:30am (3 hours late), causing my wife to miss half a day's work. By the time they left the house it was almost 9pm. We found this to be intrusive seeing as we could not put our child to bed before they left with all the noise, not to mention the temperature in the house being so cold. We noted a number of deficiencies in the workmanship and some of the parts installed were wrong. For example, they did not install a frosted window pane in the washroom as was agreed. Some of the joints installed did not match the colour of the rest of the window frames. Some of the window hardware was clearly damaged. As for the workmanship, we ended up with damaged drywall, the trim looked like it was installed by amateurs, some of the capping outside the windows was badly installed, and caulking was either badly applied or completely missing. I should add that they managed to scratch the frame of a wall mirror in the process. FOLLOW-UP: Shortly after the installation we advised Landmark of the various installation issues. It took over a month for them to send another contractor to address the issues, but not without us having to follow-up on a couple of occasions. The contractors came, but were not equipped to address all of the issues. A follow-up visit would be required. We have since followed-up again but as of today (March 29, 2013) we still do not have a date for when the contractors will come back to finish their work. They still have to change a window pane, fix the capping around a window, replace some joints, finish caulking and change the hardware on one of the windows. CONCERN GOING FORWARD: Our concern is that Landmark Home Solutions has no motivation to carry out their work now that we have paid them in full. We are not getting any feedback from them as to when the issues will be resolved. Had we known that we would encounter these problems we would not have signed a purchase agreement with them. As far as we are concerned, they are in breach of their agreement with us and have caused us unwarranted trouble and inconvenience.

    Answer from pro:

    In response to the above review, we here at Landmark Home Solutions take our customer satisfaction VERY seriously and 100% total customer satisfaction is always and always will be our full and complete uncomprimised objective each and every single time. While we highly regret this paricular customer was not 100% satisfied with our service, but we strongly believe that the above accuations are not entirely accurate. With that said we here at Landmark Home Solutions take full resposibility regarding the above noted concerns. Yes, the pricing on their installation was under quoted by just over $1000.00 due to an error made by a new representative working for our company. We did make the homeowners aware of this highly embarrassing mistake on our part in the hopes they would be understanding and compassionate to an error made by someone who was new with our company. I am sure we all at many times in our lives have made mistakes whenever doing something new but it is only through trial and error can we all learn from our mistakes, gain experiance and simply try and do better the next time. In this case in particualer when we notified the customer of this mistake the customer informed us that a deal is a deal. Being we are a company who places a premium on high customer satisfaction and the mistake being that of our own, when the customer after being made aware of the error felt we should still proceed at the original agreed upon price, we without question in an effort to deliver on our promise and deliver on our companies reputation of course moved forward with the window installation. I would have thought people would view this as a positive and that we were a company of character that delivers on what we promise but in this case it would seem not. Regarding the statement that our installers did not leave the home until almost 9pm at night... We do apologize it was that late and that they were caused any inconvenience by this. Our installer was sadly late arriving due to a flat tire experianced on route that morning. I in fact would have thought people would be happy to know that our staff are willing to stay and work late in to the night in an effort to ensure we completed the job for them instead of operating like so many other window companies do by "punching" a clock at 5pm, going home and then coming back to finish the following day. I feel strongly we showed not only outstanding customer service but commitment to finishing the job as promised. As for the accusation that the workmanship appeared to be done by amateurs?? I really have no idea as to how to respond to this? If the workmanship and entire experiance was as bad as stated in the above review then why did the client sign off that they were happy and satisfied with our installation and pay in full? We do apologize for the delay in the frosted bathroom window...their was a delay in our factory for this item but it was rushed, installed and completed at the customers earliest availability. For the service concern... It wasn't until 6 days after installation was complete that we were even contacted and made aware of ANY service concern at which time we had a service tech booked within another 10 days from that. Mirror scratched? At no point were we ever made aware of a mirror being scratched, recieved photos of a scratched mirror or ever asked for any remuneration or compensation for a scratched mirror. This is in fact the first I have even been made aware of such a concern. All and all we do apologize that this experiance was far less than desirable. Our focus is always heavily placed upon providing a superior product with superior results and a superior experiance. We here at Landmark have done all we could in order to provide the high level of satisfaction one comes to expect from us and I am happy to report that we have completed all concerns and items at this customers home. There installation has been signed off on and the account closed. We wish them all the best and hope that they will enjoy the beauty and ellegence that we know our Landmark Windows will provide for them, there family and home for years, and years to come.

    Reply created 25 Apr 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Oct 2012

    Windows

    The installers were very polite,clean in appearance ,tidy on the job-no mess left for me to clean up and went about their work without myself and my neighbours deafened by loud music. However I am not too happy with their head office. I was told I would receive an information package-re: operating and cleaning instructions after my cheque cleared..I requested this information at least three times and I am still waiting (since August 2012) I now feel that once they have your money they don't care and now have doubts that if I have any problems with the windows they too will be ignored .Nov8/12 I am pleased to now say that the information I requested has been received via e-mail and have updated my score for this company accordingly

    Answer from pro:

    Gail, We are sorry to hear that you haven't received the information about how to care for your windows. We will be sending you the information that you requested. If you have any other questions or concerns please feel free to contact us.

    Reply created 8 Nov 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2012

    Windows

    Landmark installers were professional, clean and courteous. The guys were great and offered very helpful solutions to solve the issue we had about the wrong door being sent. We are very pleased.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2012

    Windows

    John and his wife were very good at showing us how to work our new window and answered any questions we had. They worked quietly and cleaned up as they went. We were very pleased with our window and with them as installers. They were very efficient and were gone sooner than we thought they would be leaving very satisfied customers.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jul 2012

    New Windows

    I had three windows installed back in 2010 and two this year (2012). I requested the same installer this time around as love his work and very prompt. The installer is Dave Boucock.
  • Review from Murray Gold
    Rating: 5 out of 5
    Review left on 28 Jun 2012

    Window Install

    Overall, this experience was excellent. However, there was one specific area that professionalism was weak. This is in the use of the reciprocation saw to cut our the old frame where no buffer pad was used and the saw hammered dints in the existing window frame. The installer said he would replace the trim around the three large windows to repair.
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