TMC Restoration

Rating: 4.4 out of 5

TMC Restoration reviews (346)

  • Review from The Dykopfs
    Rating: 5 out of 5
    Review left on 29 Oct 2018

    refinishing of wood furniture

    TMC refinished my grandmother's 100 year old Singer sewing machine cabinet and my grandfather's 60 year old bookcase. Both pieces turned out beautifully.

    Answer from pro:

    Thanks for the excellent review! As these older items become scarce, we are seeing more & more young people invest in keepsakes from their grandparents. It's a great way to preserve memories. Thanks again.

    Reply created 6 Nov 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Oct 2018

    Terrible service

    I had 1 conch re upholstered, they said it would take 8-12 weeks, they took 16. Iasked for the cushions rounded corners, they did them square, I asked for dark brown or black legs and I got beige. When they booked the delivery, they did not show up or call. A week later when they finally delivered it, the middle back cushion was missing! They called me “unreasonable” when I said I would pay the balance once they brought the missing cushion.

    Answer from pro:

    Thanks for sharing your thoughts VS. We would be happy to investigate once you provide us with your contact details. Without context it is difficult to confirm that each of these complaints are indeed legitimate.

    Reply created 6 Nov 2018
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 20 Oct 2018

    Restoring antique furniture

    The end product was great but was moved into our new home in early September and expected our furniture to be delivered within two days. They were a month late - still waiting for the ones picked up in early August.

    Answer from pro:

    Sorry to hear about your experience Mary. It sounds like there may have been other issues at play in your situation. Regardless, we know you'll be impressed with your upcoming delivery. Thanks for your review!

    Reply created 23 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Oct 2018

    Re-upholstery of 2 chairs and ottoman in top grain leather. The two chairs were quite detailed.

    The quality is amazing. Time to get the job done exceeds projected timing sometimes by several weeks. If you have lots of time then go for it.

    Answer from pro:

    Thanks for the great review Darlene! It's true, certain orders take longer than projected due to unexpected findings once the furniture is stripped. But we aim to communicate quickly when this occurs so that our customers aren't waiting longer than they have to. Glad to hear you are impressed with our quality. To us, that's the most important thing!

    Reply created 23 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Oct 2018

    Furniture restoration

    Four dining room chairs and 3 tables restored with new covering and a darker finish on the tables.

    Answer from pro:

    Thanks for the great review. We appreciate the positive feedback!

    Reply created 23 Oct 2018
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 20 Sep 2018

    vanity

    My original vanity could not be sanded. They had to search for one like it. Was pleased with the one they got. My original vanity and mirror was to be returned it was, unfortunate the mirror somehow was broken. They did return some money for it. The outcome of the vanity was amazing, very pleased with the worked that was done.

    Answer from pro:

    Thanks for your positive review Mary! We hope you get many years of use out of your "new" vanity.

    Reply created 17 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Aug 2018

    Dining table

    Old antique...looks brand new. .or shall I say hand made solid wood today. Thank you.

    Answer from pro:

    That's what we love to hear Gladys! Thank you for taking the time to post a comment. We're confident you will enjoy your "new" antique for many years to come.

    Reply created 28 Aug 2018
  • Review from Sergej Razumov
    Rating: 0 out of 5
    Review left on 16 Aug 2018

    Couch refinish & restoration

    In February communicate to TMC agent regarding couch restoration. Payed 50% of contract and was told the couch will be ready end of May. Today August. Left a few messages to customer service - NOTHING ! Communicate to agent - NOTHING !! Start working with my paralegal. ABSOLUTELY unreliable company !!! DO NOT waste your time an money. Sergej

    Answer from pro:

    Sergej, This is a surprising post considering our recent conversation about your complex order. In fact, we provided status updates to both you and your spouse on July 31, August 16 and August 25. Our clientele appreciate that production time for certain orders can be greater than initially predicted due to factors beyond our control. Your order has proven to be extremely challenging. But be aware that 97% of our orders are delivered on or before the proposed delivery date. TMC Restoration makes no apologies about the comprehensive service we provide or specialized approach we take to every order. Our team of skilled technicians takes no shortcuts. In the end, it is the quality of our work that has earned us the reputation we enjoy. We will NOT sacrifice that by rushing a project out of the door without assigning it the attention it deserves. It is our promise. Please amend this review in the very near future so that visitors to this site are not misled by this falsified report. Nevertheless, we are confident you will be impressed with your restored furniture upon delivery this weekend.

    Reply created 21 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2018

    Refinish kitchen table and 5 chairs

    The staff were very informative and customer friendly. I appreciated receiving a phone call concerning the care/maintenance of the table and chairs and the inclusion of a bulletin on care/ maintenance received on the delivery. The refinished table and chairs has been well done. My wife and I are completely satisfied with TMC Restoration and their performance.

    Answer from pro:

    Good to hear gem3. At TMC Restoration we understand the importance of clear & timely communication. Our valued customers regularly express their appreciation for our telephone status updates & care instructions. Thank you for taking the time to post this review!

    Reply created 31 Jul 2018
  • Review from Joanne Beacock
    Rating: 5 out of 5
    Review left on 18 Jul 2018

    Wing back chair

    I am very pleased with my wing back chair. The service was speedy & the workmanship is outstanding. It’s my most favourite piece of furniture it our house now.

    Answer from pro:

    Excellent to hear Joanne! We know you'll enjoy the piece for many years to come. Thanks for the positive review. It means a lot to us.

    Reply created 31 Jul 2018