TMC Restoration reviews (346)

Thank you for your project with us. As you mentioned, TMC was closed from Mid-March to June 1 in accordance with the direction for all non-essential businesses to close. We happily complied with this direction in order to keep our staff, their families, and our customer's safe during these truly unprecedented circumstances. No work was being done at this time, which we made quite clear on our voicemail greeting and all email correspondence. Fortunately, virtually all of our customers have understood that these circumstances are well beyond our control and have worked with us to complete their projects quickly and accurately.  We only just reopened June 1, delivering your project on June 17, just over two weeks after reopening. In total, we completed your order in 4 weeks, when deducting the shutdown time. This is much faster than the initially agreed to 8-12 week turnaround.  We regret that a second delivery was required. Repeat visits are inefficient and costly to us, but it was necessary in order to securely attach the base to the tabletop. We agree this should not have been overlooked, but we are pleased that we were able to complete this service in only 5 business days.

Great to hear! You made the right choice by restoring your quality pieces instead of replacing with inferior new. We are confident you will enjoy your dining room furniture for many years to come.

I’ve discussed your order with our production team and have determined that every reasonable effort was made to resolve the issue you raised when the suite was rejected at the time of delivery. When the pieces were returned to our facility we performed a complete inspection and addressed the concerns you brought forward at no cost to you. We also assumed the cost of delivery back to your residence in Oshawa. When a member of our production team called you to confirm that the pieces had been delivered, you agreed that you were content with the outcome. You also happily accepted the credit we offered to you as a gesture of good will and as an acknowledgement of the inconvenience caused. Our records indicate that your deposit amount was less than 50% of the total cost. In conclusion, we did “help” you, we did “offer” a credit, and your delivery was not “delayed”.

Thanks for the excellent review. Your comments describe our objective and we are happy to hear that you were pleased with every stage of the process. It's a pleasure to partner with folks like you who appreciate that quality work takes time. We hope you enjoy your newly restored table for many years to come!

Thank you very much for the positive review Mario. We're happy to know that the table is now in harmony with other pieces it lives with. Enjoy!

And thank you Marie for this detailed, insightful review! At least in our industry, you certainly get what you pay for. Shortcuts are rampant & there is a lot of poor work being done. Cheap, low cost disposable furniture attracts many consumers as well. But we exist for consumers just like you; people who own quality pieces & want to keep them for a long time. You made the right choice. Over the long term it is also the economical choice. Thanks again. Your recommendation means a lot to us.

Thanks for the review. Please call our customer service line if you would like us to examine the piece. We want you to be completely satisfied.

Sounds like everything turned out well! Glad we exceeded your expectations. Let us know if you would like an estimate on any other items. Thanks for the positive review.

You're quite welcome. Thanks for taking the time to post a review & enjoy the holidays!

Fantastic news! Complete restoration is not only cosmetic. It results in furniture that is both comfortable & supportive. Thank you for the excellent review. It means a lot to the team.