Hi, my name is Vlad Zazheuski, and I am a co-owner of Umbrella Waterproofing & Plumbing Solutions. Over time we became a very successful company due to our flawless workmanship using the most advanced technologies, and due to superior customer service (70 % of all our clients are Referrals). Our client’s feedback is very important to us whether it is positive or negative - it helps us to evolve & to deliver the best. Therefore once I saw the review dated August 14, 2012 by the customer above we have done the job for on August 26th of 2011, I couldn’t help but to comment on it. As I stated before, any feedback is important to us but for false statements. Every single one of our jobs is being documented, pictures are taken, and we honour any sentence of the contract and follow it fully. We have attached in the picture gallery a copy of signed agreement between us & Mr. F, along with the pictures taken from the job site for everyone to be able to see. Let me sum the negatives that Mr. F saw to rate us so poorly - for all existent clients and for the future ones, honest & nice. 1) First is us not being punctual, ignoring his calls/appointments. 2) Second, the timing of the work. 3) Third, me being “rude & verbally abusive to him & his wife”. It seems there is nothing else, since there are no issue found job-wise because we did citing “a good job”.
1. “Getting their boss Vlad to arrive for any appointments was frustrating. No calls, he just did not arrive when scheduled leaving me to track him only to get the same excuse every time “He is stuck at another job, the basement is filled with mud…” Poor Mr. F being ignored, BUT, what a MIRACLE, despite being ignored and given such unbelievable excuses (I’ve been doing w/p diagnostics & plumbing estimates for over 10 years and have seen sewage back-ups or water bursts, but have never seen “basement filled with MUD” ?), he decides to Hire us –“Finally, was able to secure them for 2 day job”. Ask yourself, if you are being treated that bad before you even start dealing with that company as Mr. F states, would you hire that contractor??? Very unlikely.
1. Timing of work process. Mr. F states “Finally, was able to secure them for the 2 day job”. Below I attached copy of the contract and any one can go through it trying to find where that “2 days” time comes from - nowhere, in writing at least. First of all, in this case, we were dealing with underground repairs, which imply the possibility of extra work involved. The severe water damage on the outside may take extra time to deal with, the condition of the drainage cannot be checked until everything is exposed, ground stability, curing, et cetera vary. Plus we were doing 27 feet (!!!) of exterior work, partially under the back entrance (note, we kept entrance INTACT) & with some concrete that needed to be broken. Mr. F unfortunately was under the impression that all of those factors do not exist and when we mentioned that the job might take from 2 to 4 days (thoroughly explained why so) he heard only 2 days (although this is not mentioned on the contract) and the rest for him was “mind boggling”. Before I will comment on the last reason of Mr. F’s “frustration” with me personally being “rude & verbally abusive”, I would like you to hear my part of the story. Our company, our office staff, our work crew & I, did tremendous job by fixing the problem and by delivering results to Mr. F. Unfortunately, none of it was appreciated and we were attempted to be robbed. After the major part of the repair was done – our first coating (stabilizer is our know-how) was applied & the excavation was completed (70 % of the work completed) I was approached by Mr. F & his wife that for some (totally absurd) reasons like timing (please keep in mind that job WAS completed in 2 days – Friday & Monday, whereas Saturday & Sunday took time for the treatment to cure & Sunday is our day off) they would want to settle with us for a way less amount than agreement was for. We are very reputable company, fully licenced & insured, member of BBB and have very strong protection against any fraud. So when I heard that they were trying not to pay I still was as polite as possible even though I had a full right not to be. (Are you talking to thieves nicely?) Please note that Mr. F “made a mistake” by showing below his review the cost of the job, which is significantly higher than actual price we quote - as you may see in the contract $3580 before HST.
In conclusion, I’d like to address HomeStars. We are very thankful for all of your support in connecting us with our clients and for providing us with a platform to bring awareness to our company. You are very pleasant people to deal with. We have one small request. Since your policy does not allow promoting anyone’s’ rating by posting fraudulent reviews, therefore it also should not allow to depreciate anyone’s rating using the same means. We’d like to ask to keep the review, however to remove the rating so that it is fair. Sincerely, Vlad
Reply created 21 Aug 2012
